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Head of Service Delivery

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NHS Scotland

Today

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    People, HR & Administration

AI generated summary

  • You must have a master's degree, senior management experience, a track record in operational IT service delivery, ongoing management development, and a UK driving licence/car ownership.
  • You will oversee the Digital Service Desk, manage assets, handle change, and resolve incidents, ensuring efficient, secure IT services that enhance care delivery and support staff.

Requirements

  • Educated to master's level or equivalent, with demonstrable senior management experience within a large complex organization, preferably within the NHS or Public Sector.
  • Management training and development/Record of Continuous
  • Demonstrable senior management experience, including experience within a large and complex organization.
  • Track record of successful operational IT service delivery within a large, complex organisation.
  • UK driving licence/Car ownership is essential to this role.

Responsibilities

  • The Head of Service Delivery role has responsibility for the Digital Service Desk, Asset Management, Change Management and incident/Problem Management.
  • Within NHS Ayrshire and Arran, Digital Services uses technology to improve health and care and to support staff to work to the best of their abilities.
  • We help health and care professionals deliver the best possible care by providing critical IT services that are safe, fast and reliable.
  • We provide a digital environment that supports and transforms the way our staff work, wherever they are, underpinned by systems that are secure, performant, resilient and available.
  • Through the effective use of digital solutions, we support service reform and deliver cost effective digital services to drive transformational change, in particular to support Caring for Ayrshire, The national Digital Health and Care Strategy and the delivery of effective, efficient and safe patient care.

FAQs

What are the primary responsibilities of the Head of Service Delivery?

The Head of Service Delivery is responsible for overseeing the Digital Service Desk, Asset Management, Change Management, and Incident/Problem Management.

What kind of experience is required for this role?

Candidates should have demonstrable senior management experience within a large complex organization, preferably within the NHS or public sector, and a track record of successful operational IT service delivery.

Is a specific educational qualification required for this position?

Yes, candidates are expected to be educated to master's level or equivalent.

Is a driving licence necessary for this role?

Yes, a UK driving licence and car ownership are essential for this role.

How many hours per week is the Head of Service Delivery role?

The role is for 37 hours per week.

Who can I contact if I want to find out more about the role?

You can contact Derek Gemmell, Assistant Director Digital Services, at Tel: 01292 513716 or Email: derek.gemmell@aapct.scot.nhs.uk.

What is the application process for this position?

You should apply for this post by completing the application process on JobTrain and do not upload a CV, as it will not be used for shortlisting.

Are late applications accepted for this position?

No, late applications will not be accepted.

What email correspondence method is used for this vacancy?

The correspondence method is by email, so candidates should ensure their email address is entered accurately.

Is there a specific browser recommended for the application process?

Yes, it is recommended to use “Google Chrome” or “Microsoft Edge” when using JobTrain.

NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.