FAQs
What are the primary responsibilities of the Head of Service Delivery?
The Head of Service Delivery is responsible for overseeing the Digital Service Desk, Asset Management, Change Management, and Incident/Problem Management.
What kind of experience is required for this role?
Candidates should have demonstrable senior management experience within a large complex organization, preferably within the NHS or public sector, and a track record of successful operational IT service delivery.
Is a specific educational qualification required for this position?
Yes, candidates are expected to be educated to master's level or equivalent.
Is a driving licence necessary for this role?
Yes, a UK driving licence and car ownership are essential for this role.
How many hours per week is the Head of Service Delivery role?
The role is for 37 hours per week.
Who can I contact if I want to find out more about the role?
You can contact Derek Gemmell, Assistant Director Digital Services, at Tel: 01292 513716 or Email: derek.gemmell@aapct.scot.nhs.uk.
What is the application process for this position?
You should apply for this post by completing the application process on JobTrain and do not upload a CV, as it will not be used for shortlisting.
Are late applications accepted for this position?
No, late applications will not be accepted.
What email correspondence method is used for this vacancy?
The correspondence method is by email, so candidates should ensure their email address is entered accurately.
Is there a specific browser recommended for the application process?
Yes, it is recommended to use “Google Chrome” or “Microsoft Edge” when using JobTrain.