Logo of Huzzle

Home

Matches

Explore

Manage

Head of Service Design

image

UCL

Today

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • London
  • 18d left

AI generated summary

  • You must have experience leading service design teams, strategic change leadership, strong stakeholder management, and the ability to develop service catalogues and metrics for performance evaluation.
  • You will establish service design practices, engage stakeholders, lead teams, develop strategies, and ensure high-quality services while monitoring impact through metrics.

Requirements

  • Proven experience in leading service design teams, with a strong focus on user-centered design and delivering cohesive, high-volume services.
  • Skilled at developing service design strategies and embedding best practices across large and complex organizations.
  • Excellent leadership abilities, with a track record of upskilling and empowering teams to build enduring capabilities.
  • Strong stakeholder management skills, able to build trusted relationships with senior leaders and functional heads.
  • Experience in strategic change leadership, making impactful contributions to strategic planning and delivery.
  • Proven ability to develop and govern service catalogues, playbooks, and operating models to ensure consistent, high-quality service experiences.
  • Results-driven, with experience monitoring the impact and value of service design through clear metrics and reporting.

Responsibilities

  • Build and establish the practice of service design, ensuring that user needs are central to our approach.
  • Design a range of high-volume services utilized across the university.
  • Act as a trusted partner to Deans, Directors, and Functional Leads, focusing on developing a portfolio that supports new strategic objectives and enhances professional services.
  • Ensure effective engagement with all stakeholders across the university.
  • Develop and launch services in a large and complex organisation, adept at transformation and change management, and key communications that go alongside.
  • Lead service design teams, with a strong focus on user-centered design and delivering cohesive, high-volume services.
  • Develop service design strategies and embed best practices across large and complex organizations.
  • Upskill and empower teams to build enduring capabilities.
  • Manage stakeholders, building trusted relationships with senior leaders and functional heads.
  • Make impactful contributions to strategic planning and delivery.
  • Develop and govern service catalogues, playbooks, and operating models to ensure consistent, high-quality service experiences.
  • Monitor the impact and value of service design through clear metrics and reporting.

FAQs

What is the role of the Head of Service Design at UCL?

The Head of Service Design is a leadership role within the Strategic Change team, responsible for building and establishing service design practices, ensuring user needs are central, and designing high-volume services used across the university.

What qualifications are required for the Head of Service Design position?

Applicants should have proven experience in leading service design teams, strong influencing skills, experience in developing and launching services in large organizations, and a track record in transformation and change management.

Is this position permanent or temporary?

This position is a permanent role.

What type of working pattern is offered for this role?

The role offers a hybrid working pattern, requiring a minimum of 20% time on-site.

When is the closing date for applications?

The closing date for applications is April 4, 2025.

Can I apply for this position if I require visa sponsorship?

No, UCL cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.

What kind of benefits does UCL offer for this role?

UCL offers benefits such as 41 days of holiday, a defined benefit pension scheme, additional annual leave purchase options, cycle to work schemes, enhanced family leave pay, and on-site facilities like a gym and nursery.

How does UCL approach diversity and inclusion?

UCL is committed to equity, diversity, and inclusion, aiming to create an environment where everyone's unique experiences and perspectives are valued. They encourage applications from candidates who are underrepresented in their workforce.

What is the expected professional expertise for the Head of Service Design?

The expected professional expertise for this role includes strategy, project management, and change management.

Where is the Head of Service Design position located?

The position is located in London.

image

UCL

Education
Industry
10,001+
Employees
1826
Founded Year

Mission & Purpose

UCL is London’s leading multidisciplinary university, with a community of approximately 50,000 students and staff. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any religion, and the first to welcome women on equal terms with men. We are a research-intensive university and a member of the UK’s Russell Group. We are a diverse community with staff from across the world, and are the only university to hold both a Silver Athena SWAN award and a Race Equality Charter Bronze Award. Join us to transform how the world is understood, how knowledge is created and shared and the way that global problems are solved.