FAQs
What is the primary responsibility of a Healthcare Collections Associate at Optum?
The primary responsibility includes consulting directly with customers who have outstanding medical bills, identifying reasons for late payments, and setting up mutually agreeable payment plans.
What qualifications are required for this position?
Candidates must have an education level of at least 2nd year in college and solid computer skills, including working knowledge of MS Windows and keyboarding skills.
What are the preferred qualifications for applicants?
Preferred qualifications include 1+ years of experience in a related environment such as office, administrative, clerical, or customer service, utilizing phones and computers as primary job tools.
What does the work schedule look like for this role?
This role requires flexibility to work any shift, any day of the week, including evenings or Saturdays, with a total of 40 hours per week.
What type of training and support can employees expect?
Employees can expect exceptional training, support, and opportunities for growth that are characteristic of a Fortune 4 leader.
Is prior experience in healthcare collections required for this job?
No, prior experience specifically in healthcare collections is not required, but experience in a related environment is preferred.
What tools will employees use in this role?
Employees will use various computer systems to perform research, and they will communicate with customers through mail, email, and phone.
How does Optum approach diversity and inclusion in the workplace?
Optum is committed to creating a diverse and inclusive environment, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, and other protected characteristics.
Is this position drug-free?
Yes, Optum maintains a drug-free workplace.
How does this job contribute to health equity?
The role helps to connect people with the care and resources they need, thereby directly improving health outcomes and advancing health equity on a global scale.