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Healthcare Operations Analyst

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Chewy

Today

  • Job
    Full-time
    Junior Level
  • Healthcare
    Business, Operations & Strategy
  • Boston

AI generated summary

  • You need a BA in a relevant field, 1+ years of experience, strong Excel skills, ability to analyze metrics, effective communication, and capacity to work in teams and ambiguous situations.
  • You will resolve customer issues, identify process inefficiencies, translate processes to requirements, manage tasks, analyze data, and participate in system implementation projects.

Requirements

  • BA in Business, Finance, Economics, Statistics, or a related degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
  • 1+ years of related work experience and consistent track record of innovation and impact
  • Results oriented mentality with the ability to react quickly to requests in a timely, accurate and meticulous manner
  • Experience using dashboards to monitor critical metrics, identify and accurate defects, perform root cause analysis on KPI misses
  • Ability to independently collaborate with merchants and deliver results in timely manner.
  • Ability to operate in ambiguous environments with speed and dedication to quality
  • Proficient Excel and MS Office skills
  • Strong oral and written communication
  • Ability to work in a team environment
  • Position may require occasional travel

Responsibilities

  • Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
  • Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
  • Translate business processes to business requirements and standard operating procedure (SOP)
  • Autonomously complete tasks within the track owned for a given system
  • Synthesize large quantities of sophisticated data into usable/actionable information
  • Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)

FAQs

What is the location of the Healthcare Operations Analyst position?

The position is located in Dania Beach, Florida.

What are the main responsibilities of a Healthcare Operations Analyst at Chewy?

The main responsibilities include handling customer issues, identifying and resolving inefficiencies, translating business processes into business requirements, completing tasks autonomously, synthesizing data into actionable information, and participating in system implementation projects.

What qualifications are required for this role?

A BA in Business, Finance, Economics, Statistics, or a related degree is required, along with 1+ years of related work experience and a consistent track record of innovation and impact.

Are there any preferred skills or experience for applicants?

Preferred skills include experience with Software Quality Processes, Atlassian Tools (Confluence, JIRA), SQL, and a background in e-commerce or merchandising.

Is travel required for this position?

Yes, the position may require occasional travel.

What type of mentality should applicants possess?

Applicants should have a results-oriented mentality with the ability to react quickly and accurately to requests.

How important is communication in this role?

Strong oral and written communication skills are essential for collaborating effectively with team members and external partners.

What tools and skills should candidates be proficient in?

Candidates should be proficient in Excel and MS Office, and experience using dashboards to monitor metrics is also important.

Does Chewy have a commitment to diversity and inclusion?

Yes, Chewy is committed to equal opportunity and values diversity and inclusion among all team members.

What should I do if I need an accommodation during the application process?

If you need an accommodation, you can contact CAAR@chewy.com for assistance.

Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.