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Hiring for Future Opportunities: Travel Consultant -Travel & Lifestyle Services, Sunrise, FL

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American Express

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Sunrise

AI generated summary

  • You need 1 year in travel/hospitality, high-end customer service experience, geography knowledge, active listening skills, computer proficiency, flexibility for nights/weekends, and a positive attitude.
  • You will provide exceptional customer service, create and manage travel itineraries, research travel options, and enhance Card Member experiences while promoting membership benefits.

Requirements

  • 1 year experience in tourism, travel, hospitality or cruise and tours
  • High-end customer service or sales roles experience
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
  • Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
  • Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
  • Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
  • Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
  • You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
  • This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week
  • Flexibility to work anytime between 5:00am-2:00am EST including weekends
  • Locations: Sunrise, Florida

Responsibilities

  • Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
  • Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
  • Understand our customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the Card Member
  • Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

FAQs

What is the purpose of submitting my resume for this position?

By submitting your resume, you can be considered for future travel consultant opportunities within the Travel and Lifestyle Services team at American Express in Sunrise, FL.

What qualifications are required to apply for the Travel Consultant role?

You need at least 1 year of experience in tourism, travel, hospitality, or cruise and tours, along with high-end customer service or sales experience.

Is prior experience in a call center environment necessary?

While not strictly necessary, demonstrated experience providing premium customer service in a fast-paced, high-volume servicing environment is highly valued.

What type of training does American Express provide for new hires?

American Express offers an intensive paid training and mentor program to help new hires become highly skilled Travel Consultants.

What are the working hours for this role?

The role requires flexibility to work anytime between 5:00 am – 2:00 am EST, including nights and weekends, as the services are available 24/7.

Is this position entirely remote?

No, this is a hybrid role; candidates must be able to work in the office a minimum of 3 days a week.

What is the salary range for the Travel Consultant position?

The salary range is between $20.00 to $28.85 per hour, plus bonus and benefits.

What benefits does American Express offer to its employees?

Benefits include competitive salaries, bonus incentives, a 6% company match on retirement savings, comprehensive medical, dental, vision, and life insurance, free financial coaching, parental leave, and career development opportunities.

Will I have opportunities for career growth at American Express?

Yes, American Express provides career development and training opportunities to help you grow in your career.

How does American Express address diversity and inclusion in their hiring process?

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.