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HMP Millsike - Complaints and Litigation Administrator

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Mitie

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Legal
  • York

AI generated summary

  • You must have strong attention to detail, excellent verbal and written communication, intermediate IT skills, and ideally experience in a secure environment and complaints or litigation handling.
  • You will manage prisoner complaints and litigation, ensuring timely responses, compliance with regulations, analyzing trends, and supporting stakeholders with accurate reporting and data protection.

Requirements

  • Candidates must have excellent attention to detail and be clear communicators, both verbally and in written English of a high standard.
  • They should possess intermediate to expert IT skills, particularly in Microsoft Word, Excel, and Outlook.
  • It is advantageous to have previous experience working in a prison or secure environment, as well as experience in a customer service role or similar, dealing with complaints and/or litigation.
  • Additionally, experience in a litigation or complaints resolution role is desirable.

Responsibilities

  • This role involves providing administrative support for the collation, review, allocation, and administration of prisoner complaints and litigation, ensuring compliance with contractual, MOJ, company, legislative, and relevant standards.
  • In this role you will ensure all litigation and complaints are recorded, reviewed, assigned, and responded to in a timely manner by the appropriate person or department to achieve compliance with contractual, MOJ, company, and legislative requirements.
  • You will process and disseminate relevant information accurately and within deadlines.
  • Whilst identifying trends across the contract and conducting root cause analysis.
  • Responsibilities include providing support and advice to staff and local managers to ensure quality standards are met in compliance with relevant legislation and the Prisoner Complaints Policy Framework.
  • Managing all complaints and litigation in line with the Data Protection Act 2018 and the General Data Protection Regulation.
  • Supporting the development and production of a complaints and litigation performance report, ensuring all key information is accurately recorded and reported to relevant stakeholders.
  • Promoting commitment and compliance with Health & Safety and Environment standards and contractual requirements.
  • Proactively assist stakeholders, respond constructively to questions and action points from the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team.

FAQs

What is the salary for the Complaints and Litigation Administrator position?

The salary for the Complaints and Litigation Administrator position is £26,010.

What are the primary responsibilities of the Complaints and Litigation Administrator?

The primary responsibilities include providing administrative support for collating, reviewing, allocating, and administering prisoner complaints and litigation, ensuring compliance with relevant standards and regulations.

Is previous experience in a prison or secure environment required for this role?

It is advantageous but not mandatory to have previous experience working in a prison or secure environment.

What type of training can new employees expect?

Full training will be provided where applicable, to support new employees in their roles.

What skills are required for this position?

Candidates must have excellent attention to detail, strong verbal and written communication skills in English, and intermediate to expert IT skills, particularly in Microsoft Word, Excel, and Outlook.

Are there opportunities for people from diverse backgrounds to apply?

Yes, the organization is committed to diversity and inclusion and welcomes applications from a wide range of backgrounds.

What are the core values of Mitie Care & Custody?

The core values include working as one team, maintaining integrity and trust, going the extra mile, celebrating diversity, and prioritizing customer needs.

Will I need to work independently, or will I have a team to support me?

The role involves collaboration with a team, as well as providing support to local managers and staff to ensure quality standards are met.

How does the organization handle complaints and litigation?

Complaints and litigation are recorded, reviewed, assigned, and responded to in a timely manner, while ensuring compliance with the Data Protection Act 2018 and General Data Protection Regulation.

Who will the Complaints and Litigation Administrator collaborate with?

The administrator will work with various stakeholders, including the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.