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Soho House & Co

7d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail
  • Miami

AI generated summary

  • You need 3+ years in a similar role, experience with Resy and MICROS, strong communication skills, problem-solving abilities, and flexibility to work nights/weekends. Must be detail-oriented and active.
  • You will welcome guests, manage phone inquiries, create reservations, assist with service standards, build relationships, and maintain menus and gift cards while ensuring a positive atmosphere.

Requirements

  • * Minimum of 3+ years' experience in a similar role.
  • * Must have Resy and MICROS experience
  • * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
  • * Problem solving skills and bring conflict resolution to any anticipated or current matter
  • * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • * Strong communication skills and ability to understand and follow written and verbal instructions
  • * Flexible schedule and ability to work nights, weekends and holiday's (as needed)
  • * Must be able to seize, grasp, turn and hold objects with hands.
  • * Must be able to work on your feet for at least 8-10 hours.
  • * Fast paced movements occasionally required to go from one part of the club to others.
  • * Must be able to understand and communicate clearly with guests, members, and coworkers.
  • * Must be able to reach and handle the computer, keyboard, and desktop items.
  • * Occasionally kneel, bend, crouch and climb as required.

Responsibilities

  • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
  • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
  • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
  • Punctuating all calls and interactions with friendliness, accuracy, and discretion
  • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
  • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
  • Influence a fun and positive atmosphere by being approachable and professional
  • Performs other duties as assigned by supervisor/manager
  • Add all to-go order on Micros and hand to delivery drivers as necessary
  • Maintain menus and all things printed
  • Manager Gift Cards and walk-in take out orders

FAQs

What are the main responsibilities of a Host at Mandolin Aegean Bistro?

The main responsibilities include greeting guests, answering high-volume phone lines, creating reservations, providing excellent service to guests and staff, training other reception team members, managing the phone system, and ensuring tables are ready for reservations.

What experience is required for this Host position?

A minimum of 3+ years' experience in a similar role is required, along with experience using Resy and MICROS systems.

Are Hosts required to work on weekends and holidays?

Yes, a flexible schedule is necessary, as Hosts may be required to work nights, weekends, and holidays as needed.

What skills are essential for a successful Host?

Essential skills include problem-solving abilities, strong communication skills, attention to detail, and the ability to multi-task in a high-pressure environment.

What physical demands are associated with the Host position?

The role requires the ability to stand for 8-10 hours, fast-paced movement between different areas, clear communication, and the ability to perform physical tasks such as kneeling, bending, and reaching.

What benefits are offered to full-time employees at Mandolin Aegean Bistro?

Benefits include health care (medical, dental, vision), a 401K retirement fund with a 2% match, paid time off, career development opportunities, and access to team meals and events.

Is training provided for new Hosts?

Yes, training is provided to help develop technical and managerial skills necessary for career advancement.

How does Mandolin Aegean Bistro support career development?

The company offers opportunities for domestic and international career progression, learning and development courses, and various team events.

What is the work culture like at Mandolin Aegean Bistro?

The work culture promotes a fun and positive atmosphere, encouraging approachability and professionalism while building relationships with guests and team members.

Will Hosts interact with members frequently?

Yes, Hosts are expected to build relationships with members and guests, ensuring they are welcomed warmly and addressed by name when applicable.

Soho House & Co

Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.

Travel & Leisure
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

Soho House is a company that operates private members' clubs, hotels, and restaurants in various cities around the world. They provide exclusive spaces and services for individuals in creative industries, offering a blend of social, work, and leisure environments. Soho House's ultimate goal is to create inviting and inspiring spaces where like-minded individuals can connect, collaborate, and unwind. Their purpose revolves around fostering a community of creatives, entrepreneurs, and professionals, providing them with a supportive network and a vibrant setting to socialise, work, and relax. Through their distinctive venues and services, Soho House aims to facilitate collaboration, nurture creativity, and enhance the well-being of their members.