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Host / Receptionist - Birmingham Health Innovation Campus

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Bruntwood

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Birmingham

AI generated summary

  • You must be friendly, organized, and professional, with excellent communication skills to support guests and manage reception tasks effectively. Previous experience is preferred.
  • You will greet visitors, manage front desk operations, assist with inquiries, maintain a welcoming environment, and coordinate appointments to ensure smooth daily operations.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What is the working schedule for the Host / Receptionist position?

The position is Monday to Friday, 40 hours per week.

Where is the Birmingham Health Innovation Campus located?

The Birmingham Health Innovation Campus is located in Birmingham.

When is the Birmingham Health Innovation Campus opening?

The first phase of the Birmingham Health Innovation Campus is set to open in 2024.

What kind of experience is preferred for applicants to this role?

Applicants with backgrounds in hospitality, retail, or cabin crew are preferred, as these experiences provide strong customer service skills.

What will my main responsibilities be as a Host / Receptionist?

Your main responsibilities will include delivering a positive customer experience, being the first point of contact for visitors, facilitating events and meetings, hosting meeting rooms and communal areas, managing customer relationships, and supporting sales processes.

What qualities are important for success in this role?

A can-do attitude, high attention to detail, strong communication skills, and a positive, energetic demeanor are key qualities for success in this role.

What administrative duties will I be responsible for?

You will manage the enquiries mailbox on a daily basis and collate customer intelligence to support sales and retention.

What benefits can I expect to receive?

Benefits include 28 days holiday plus your birthday off, 24 hours a year for volunteer time, a sabbatical of up to 12 months after five years, free healthcare cash plan, life assurance cover, matched pension scheme, discounts and cashback at retailers, enhanced maternity leave, and interest-free loans for skills training.

How does Bruntwood contribute to the community?

Bruntwood gives back through The Oglesby Charitable Trust, which has donated over £25 million to support various charitable causes since 2001.

Is diversity in hiring a priority for Bruntwood?

Yes, Bruntwood actively drives its selection process to be inclusive and encourages applications from diverse backgrounds.

How will the interview process be conducted?

The interview process consists of one stage, where successful applicants will have the opportunity to see the role in action and ask questions.

How long will it take to hear back about my application?

Bruntwood aims to get back to you within a week of your application. If it has been longer, you can email talent@bruntwood.co.uk for an update.

Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.