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Host / Receptionist - ID Manchester

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Bruntwood

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Manchester

AI generated summary

  • You should possess strong communication skills, a friendly demeanor, and the ability to manage front desk operations efficiently while providing excellent customer service.
  • You will greet visitors, manage phone and email inquiries, assist with bookings, coordinate office events, maintain a welcoming atmosphere, and ensure smooth daily operations.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What is the primary location for the Host/Receptionist role?

The Host/Receptionist will be based in the Renold Building in the heart of Manchester City Centre.

What are the working hours for this position?

The working hours are Monday to Friday, totaling 40 hours per week, with occasional requirements for weekend and evening events.

What is the main purpose of the Host role?

The Host role serves as the face of Bruntwood, acting as the first point of contact for clients and visitors, delivering a positive customer experience and building long-term professional relationships.

What kind of background is preferred for applicants?

Applicants from hospitality, retail, or cabin crew backgrounds are preferred, as these experiences can contribute to the ability to engage with people and build relationships effectively.

What key responsibilities will the Host have?

Key responsibilities include delivering a positive customer experience, managing customer enquiries, supporting events and meetings, facilitating new customer viewings, and maintaining high standards of presentation in communal areas.

What skills are essential for this role?

Essential skills include a can-do attitude, high attention to detail, excellent communication abilities, experience in administration, and the ability to maintain high energy and positivity throughout the day.

What are some of the benefits offered for this position?

Benefits include 28 days of holiday plus your birthday off, a volunteer time allowance, private healthcare options, life assurance, a matched pension scheme, discounts at leading retailers, enhanced maternity leave, and interest-free loans for skill development.

Is there an opportunity for career progression in this role?

Yes, there are opportunities for progression within the growing company.

How does Bruntwood approach diversity and inclusion in their hiring process?

Bruntwood actively encourages applications from diverse backgrounds and tries to reflect the communities they serve. They strive to make the selection process as inclusive as possible and accommodate any adjustments needed during interviews.

What is the interview process for this position?

The interview process consists of a one-stage interview that allows candidates to see the role in action and ask questions to ensure it is the right fit for them.

How can I follow up on my application?

If you have not received a response within a week of your application, you can email talent@bruntwood.co.uk for an update.

Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.