FAQs
What are the primary responsibilities of a Hostess at Kitopi?
The primary responsibilities include greeting customers, managing reservations and waitlists, providing menus, seating guests, handling phone inquiries, and assisting the service staff as needed.
What qualifications are required for the Hostess position?
A minimum of 1 year of experience in a similar position is required, along with good appearance, presentation skills, and proficiency in MS Excel and MS Word.
What skills are essential for a successful Hostess at Kitopi?
Essential skills include top-notch communication abilities in both written and verbal forms, interpersonal skills, time management, leadership, and the ability to work well in a team.
How important is customer service in this role?
Customer service is extremely important as the Hostess is often the first point of contact for guests and plays a crucial role in creating a welcoming atmosphere.
Will I receive training for this position?
Yes, new Hostesses will receive training to understand their role, the restaurant's menu, and customer service expectations.
Are there opportunities for career advancement in this role?
Yes, there are opportunities for growth and advancement within the company as you gain experience and demonstrate your skills.
Do Hostesses need to have knowledge of the menu?
Yes, Hostesses should be able to describe and explain the menu, including specials and upselling opportunities.
Is teamwork emphasized in this role?
Yes, teamwork is crucial as Hostesses will need to collaborate with other staff to ensure smooth operations and excellent guest experiences.
What are the working hours for a Hostess at Kitopi?
Working hours may vary based on the restaurant's operations, including evenings, weekends, and holidays, depending on peak dining times.
How does the restaurant ensure a pleasant dining experience for guests?
The restaurant emphasizes a warm welcome, efficient seating management, and clear communication with guests and staff to maintain a pleasant atmosphere.