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Hotel Manager (m/f/d)

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Marriott International

1mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Facilities Management
  • Essen

AI generated summary

  • You need a 2-year degree and 8 years' experience or a 4-year degree and 6 years' experience in management operations, sales, or marketing.
  • You will oversee property operations, drive guest satisfaction, manage financial performance, coach the team, implement service strategies, and ensure effective communication with employees and guests.

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

Responsibilities

  • Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
  • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews financial reports and statements to determine how Operations is performing against budget.
  • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
  • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
  • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
  • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
  • Makes and executes key decisions to keep property moving forward towards achievement of goals.
  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Ensures core elements of the service strategy are in place to produce the desired results.
  • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
  • Establishes a vision for product and service delivery on property.
  • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
  • Ensures employees are treated fairly and equitably.
  • Observes service behaviors of employees and providing feedback to individuals and/or managers.
  • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Stays knowledgeable of leadership talent in the property.
  • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

FAQs

What is the job title for this position?

The job title is Hotel Manager (m/f/d).

Where is the Sheraton Essen Hotel located?

The Sheraton Essen Hotel is located at Huyssenallee 55, Essen, Germany, 45128.

What type of employment is this position?

This position is full-time.

What are the main responsibilities of the Hotel Manager?

The Hotel Manager serves as the strategic business leader of property operations, managing areas such as Front Office, Housekeeping, Food and Beverage, and more, while ensuring employee satisfaction and financial performance.

What are the educational requirements for this position?

Candidates must have either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 8 years of relevant experience, or a 4-year bachelor's degree with 6 years of professional experience in management operations, sales, and marketing.

Is prior management experience required?

Yes, candidates should have significant experience in management operations, sales, and marketing in the hospitality industry.

What skills are essential for this role?

Essential skills include strong leadership abilities, financial acumen, excellent communication, and a focus on guest satisfaction and employee engagement.

What does the Hotel Manager need to do regarding financial performance?

The Hotel Manager is responsible for reviewing financial reports, monitoring operational performance against budget, and developing strategies to improve profitability while maintaining guest satisfaction.

How does the Hotel Manager engage with the team and guests?

The Hotel Manager regularly tours the property, communicating with employees and guests to understand business needs and assess operational opportunities.

What type of culture does Sheraton promote?

Sheraton promotes a diverse and inclusive, people-first culture, focused on belonging and delivering meaningful guest experiences.

Does the role include conducting performance appraisals?

Yes, the Hotel Manager conducts annual performance appraisals with direct reports according to standard operating procedures.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.