FAQs
Is this position remote?
No, this position is not located remotely; it requires being on-site at The Ritz-Carlton Wolfsburg.
What are the main responsibilities of this job?
The main responsibilities include handling hotel and restaurant reservations, accepting booking inquiries via phone and email, advising guests on availability and prices, managing booking databases, coordinating with other departments, supporting administrative tasks, and ensuring smooth operations in the reservations area.
What qualifications are needed for this position?
Candidates should have a passion for hospitality, flexibility, teamwork, guest-oriented service, experience in gastronomy and hospitality, good German and English language skills, and newcomers who can bring a smile to guests' faces are also welcome.
What benefits does the company offer?
The company offers a values-oriented culture, meals in an employee restaurant, uniform cleaning, employee discounts on hotel stays, food & beverage, and retail services, as well as employee-friendly shift scheduling, appropriate salary, and bonuses.
Is prior experience in hotel reservations required?
While prior experience in gastronomy and hospitality is preferred, candidates who are new to the field may also be considered for the role.
Does the Ritz-Carlton promote diversity in hiring?
Yes, Marriott International, as an employer, is committed to equal opportunity and promoting a diverse workforce.
What does the training process look like?
The training involves an initial orientation followed by intensive onboarding, during which support is provided as you adapt to the role.
What are "Gold Standards" at The Ritz-Carlton?
The Gold Standards are the foundational principles that guide The Ritz-Carlton's service culture, ensuring excellence in guest care and comfort.
Can I advance my career working at The Ritz-Carlton?
Yes, by joining The Ritz-Carlton, you become part of a global team where you can grow, develop your skills, and achieve your career goals in luxury hospitality.