FAQs
What is the primary responsibility of a Housekeeping Attendant at Raffles the Palm Dubai?
The primary responsibility is to clean and maintain areas of responsibility according to set standards and procedures, ensuring a high level of service and cleanliness for guests.
What qualifications are required for this position?
Candidates must have secondary education and a good knowledge of housekeeping operations.
How much experience is required for the Housekeeping Attendant role?
A minimum of 2 years of experience in a similar capacity in a luxury hotel environment is required.
What personal attributes are important for a Housekeeping Attendant?
Important personal attributes include good organizational skills, a high level of engagement with guests, and good knowledge of housekeeping operations.
Will I receive training as a Housekeeping Attendant?
Yes, you are expected to attend proper training sessions and meetings to ensure the best conduct and performance at work.
How does Raffles the Palm Dubai ensure compliance with health and safety policies?
All Housekeeping Attendants must comply with the hotel’s health, safety, and hygiene policy and adhere to grooming standards.
What should I do if I encounter a guest complaint?
You should handle guest complaints promptly and report them to your supervisor immediately.
Are Housekeeping Attendants required to report lost and found items?
Yes, Housekeeping Attendants must report lost and found articles to the housekeeping office immediately.
What are the procedures for room cleaning and maintenance?
Housekeeping Attendants must maintain a section room report, record room status accurately, and report any damage or malfunction in hotel rooms to their supervisor.
Is engagement with guests an important part of the job?
Yes, having good engagement with guests is important as it contributes to the overall guest experience.