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Housekeeping Attendant

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RAFFLES

Sep 6

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Dubai

Requirements

  • - Cleans and maintains areas of responsibility according to set standards and procedures
  • - Replenish guest supplies
  • - Ensure guests requests are promptly and courteously met
  • - Report damage or malfunction in hotel rooms/areas to Supervisor
  • - Maintain equipment in a proper state of cleanliness and repair
  • - Maintain a section room report as well as a daily productivity report
  • - Attend daily briefings with supervisor and takes on daily assigned tasks
  • - Reports lost and found articles to the housekeeping office immediately
  • - Handle guest complaints, reporting them to Supervisor immediately
  • - Report unusual behaviour/activities in guestroom, floors/ public areas to Supervisor
  • - Record room status in allocated section accurately
  • - Comply with hotel’s health, safety and hygiene policy
  • - Adhere to personnel grooming and hygiene standards
  • - Attend meetings and training sessions as required
  • - Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • - Fully understands the difference in guest levels (VIPs) and Room Categories
  • - Must adhere to all Lost and Found procedures
  • - Proper follow up of HK SOPs
  • - Must comply with all fire evacuation procedures and first aid trainings
  • - Must comply with Raffles grooming standards
  • - To attend proper trainings and have best conduct at work
  • - Good organizational skills
  • - Good level of engagement with guests
  • - Good knowledge of Housekeeping Operations
  • - Secondary education
  • - Good Housekeeping knowledge
  • - Minimum 2 years experience in a similar capacity in a luxury hotel environment

Responsibilities

  • Cleans and maintains areas of responsibility according to set standards and procedures
  • Replenish guest supplies
  • Ensure guests requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness and repair
  • Maintain a section room report as well as a daily productivity report
  • Attend daily briefings with supervisor and takes on daily assigned tasks
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints, reporting them to Supervisor immediately
  • Report unusual behaviour/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policy
  • Adhere to personnel grooming and hygiene standards
  • Attend meetings and training sessions as required
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Fully understands the difference in guest levels (VIPs) and Room Categories
  • Must adhere to all Lost and Found procedures
  • Proper follow up of HK SOPs
  • Must comply with all fire evacuation procedures and first aid trainings
  • Must comply with Raffles grooming standards
  • To attend proper trainings and have best conduct at work

FAQs

What is the primary responsibility of a Housekeeping Attendant at Raffles the Palm Dubai?

The primary responsibility is to clean and maintain areas of responsibility according to set standards and procedures, ensuring a high level of service and cleanliness for guests.

What qualifications are required for this position?

Candidates must have secondary education and a good knowledge of housekeeping operations.

How much experience is required for the Housekeeping Attendant role?

A minimum of 2 years of experience in a similar capacity in a luxury hotel environment is required.

What personal attributes are important for a Housekeeping Attendant?

Important personal attributes include good organizational skills, a high level of engagement with guests, and good knowledge of housekeeping operations.

Will I receive training as a Housekeeping Attendant?

Yes, you are expected to attend proper training sessions and meetings to ensure the best conduct and performance at work.

How does Raffles the Palm Dubai ensure compliance with health and safety policies?

All Housekeeping Attendants must comply with the hotel’s health, safety, and hygiene policy and adhere to grooming standards.

What should I do if I encounter a guest complaint?

You should handle guest complaints promptly and report them to your supervisor immediately.

Are Housekeeping Attendants required to report lost and found items?

Yes, Housekeeping Attendants must report lost and found articles to the housekeeping office immediately.

What are the procedures for room cleaning and maintenance?

Housekeeping Attendants must maintain a section room report, record room status accurately, and report any damage or malfunction in hotel rooms to their supervisor.

Is engagement with guests an important part of the job?

Yes, having good engagement with guests is important as it contributes to the overall guest experience.

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.