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Housekeeping Supervisor

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Marriott International

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Rome

AI generated summary

  • You need a high school diploma, 1 year of related and supervisory experience, ability to lift 55 lbs, and skills in communication, teamwork, and problem-solving.
  • You will inspect cleaned areas, manage room assignments, assist in hiring and training staff, maintain safety standards, support guest needs, and ensure quality and efficiency in housekeeping operations.

Requirements

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Prepare, distribute, and communicate changes in room assignments.
  • Communicate issues to next shift.
  • Complete required paperwork.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Perform other reasonable job duties as requested by Supervisors.
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Housekeeping Supervisor.

Where is the location of the job?

The job is located at The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy.

What is the work schedule for this position?

The position is Full Time.

Is this position part of management?

No, this position is Non-Management.

What are the key responsibilities of a Housekeeping Supervisor?

The key responsibilities include inspecting guest rooms and public areas, managing daily activities, coordinating efforts among Housekeeping, Engineering, Front Office, and Laundry, and assisting in hiring, training, and motivating staff.

What educational qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred.

How much related work experience is required for this position?

At least 1 year of related work experience is required.

Is supervisory experience needed for this job?

Yes, at least 1 year of supervisory experience is required.

Are there any required licenses or certifications for this job?

No specific licenses or certifications are required for this position.

What physical capabilities are needed for this role?

Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds, reach overhead and below the knees, and stand or walk for extended periods is required.

What interpersonal skills are emphasized in this role?

Developing and maintaining positive working relationships, clear communication, and responding appropriately to concerns of other employees are emphasized.

Does the company promote diversity in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture.

What can you expect from the work environment at EDITION?

The work environment is designed to inspire and challenge employees while delivering exceptional service to guests.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.