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HR Operations Manager

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Via

20d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Fort Worth
  • Quick Apply

AI generated summary

  • You need a bachelor’s degree or equivalent, 3+ years in HR operations, knowledge of union practices, employment law, strong communication skills, and proficiency in HRIS and Microsoft Office.
  • You will manage onboarding/offboarding, employee support, benefits administration, compliance, payroll accuracy, vendor relations, HR training, and ensure a positive workplace culture.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
  • Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.
  • Experience working with unionized employee populations and understanding of collective bargaining agreements.
  • Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
  • Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
  • Detail-oriented and highly organized with a process-driven mindset.
  • Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).
  • Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

  • Manage all aspects of employee onboarding and offboarding, including pre-employment requirements, orientation, exit interviews, and necessary documentation.
  • Oversee workers’ compensation and unemployment claims, ensuring timely processing and compliance with regulations.
  • You act as the eyes and ears of our employees, and support them through excellent communication and empathy. You will also lead initiatives to enhance employee recognition, engagement, and overall employee experience.
  • Coordinate office logistics and maintain relationships with local vendors to support local business needs.
  • Foster a safe space for our employees and exemplify the Via culture daily, making sure our team has a positive and fulfilling work environment. Provide real-time support for employee inquiries and investigations as necessary.
  • Administer employee benefits, including open enrollment, education, and addressing benefits-related questions.
  • Assist with payroll processes to ensure accuracy.
  • Maintain organized and accurate employee records and compliance documentation.
  • Serve as a liaison with unions, if applicable, ensuring alignment with collective bargaining agreements.
  • Ensure company policies are communicated, implemented, and consistently applied across the team.
  • Support pre-hiring activities such as interviews, offer letters, and required testing or screenings.
  • Lead termination processes, including sensitive conversations and preparing required notices.
  • Deliver HR training programs, such as anti-harassment training and leadership development for managers.
  • Collaborate closely with our core HR team in New York, and align on best practices to drive efficiency through our processes.

FAQs

What is the salary range for the HR Operations Manager position?

The salary range for the HR Operations Manager position is $60,000 - $70,000 per year.

What qualifications are required for this role?

A Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience, along with a minimum of 3+ years of experience in HR operations or employee relations, are required.

Is experience with unionized employee populations essential for this role?

Yes, experience working with unionized employee populations and understanding collective bargaining agreements is essential for this position.

What benefits does Via offer?

Via offers a comprehensive benefits package, including free medical plans and 401K matching.

What type of skills are important for the HR Operations Manager?

Strong interpersonal and communication skills, detail-oriented and highly organized abilities, and proficiency in HRIS systems and Microsoft Office Suite are important for this role.

Will the HR Operations Manager be involved in employee training programs?

Yes, the HR Operations Manager will deliver HR training programs, such as anti-harassment training and leadership development for managers.

How does Via promote a positive workplace culture?

Via promotes a positive workplace culture by fostering a safe space for employees, supporting them through excellent communication, and leading initiatives to enhance employee recognition and engagement.

Will the HR Operations Manager have to handle sensitive situations?

Yes, handling sensitive situations effectively is a crucial part of the HR Operations Manager's responsibilities.

How does this position fit into Via's overall mission?

The HR Operations Manager plays a key role in shaping an employee experience that aligns with Via's mission of transforming transportation and fostering a positive workplace culture.

Is prior knowledge of employment laws and regulations required?

Yes, knowledge of employment laws and regulations such as FMLA, ADA, FLSA, etc., is required for this role.

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Via

Technology
Industry
501-1000
Employees

Mission & Purpose

Via builds innovative software to enable our customers — cities, transit agencies, transport operators, school districts, universities, and corporations — to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.