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HR Process and Knowledge Lead

H

H&M

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You need 3+ years in business process mapping and HR tech, project management skills, strong analytical and communication abilities in English and Spanish, and a focus on improving HR digitalization.
  • You will manage process design, implement improvements, ensure compliance, coordinate training, enhance communication, and drive engagement initiatives for optimal colleague experience.

Requirements

  • 3+ years' experience mapping business processes
  • 3+ years' experience working with HR technology and systems
  • Knowledge of Stakeholder & Process Management
  • Understanding of set Knowledge Management principles
  • Experienced in Project Management
  • Analytical abilities
  • Excellent communication skills, both in English and Spanish (written and oral)
  • Experience of developing routines and new ways of working with focus on efficiency, service, technology, and quality
  • An academic degree or combination of education and relevant experience
  • Dedicated to creating a positive colleague experience through user-friendly and efficient technology solutions, with a particular focus on HR digitalization
  • Capable of assessing system & process issues, identifying solutions, and executing actions that drive continuous improvement
  • Ability to convey technical and HR subject matter information in a clear and understandable manner, bridging the gap between technology and practical application

Responsibilities

  • Service Delivery: Align with the service model and ensure adherence to the knowledge management and service delivery governance framework to provide an excellent colleague experience
  • Process Management & Governance: Establish the framework for process management within People Services Region Americas, capturing and managing requirements from internal, external, and global stakeholders
  • Process Design & Implementation: Support the design, documentation, and implementation of streamlined, compliant, and user-friendly processes. Coordinate workshops to identify gaps, risks, roles, responsibilities, and opportunities for data-driven improvement
  • Tech Integration & Continuous Improvement: Gather requirements for tech improvements, engage stakeholders to add them to the tech roadmap, and actively participate in implementing enhancements. Establish procedures to assess and prioritize continuous improvement ideas
  • Knowledge Management & Training: Implement knowledge management standards, templates, and tools to enhance service quality. Coordinate with stakeholders to ensure training and knowledge activities support correct process understanding and execution
  • Communication: Collaborate with relevant stakeholders, including People Services Managers, to set and execute comprehensive communication plans for new or improved processes and services, ensuring the use of appropriate channels and audience targeting in an efficient, value-driven, and engaging manner
  • Change and Engagement: Actively drive and communicate process change initiatives, adapting to employee and business needs while fostering a culture of engagement
  • Security Compliance: Partner with security, privacy and people relations teams to ensure that colleague technology solutions adhere to security standards and compliance requirements, safeguarding sensitive information and maintaining data privacy
  • Continuous Improvement: Lead process change initiatives aimed at continuously improving colleague experience and administrative efficiency by gathering feedback, identifying enhancement areas, and overseeing implementation
  • Global Collaboration: Work closely with global product teams to prioritize Region needs across the Business Tech portfolio and take end-to-end responsibility for local adaptations of global products & Process if applicable
  • Travel: Occasionally, travel may be required, both domestic and international

FAQs

What is the main focus of the HR Process and Knowledge Lead role?

The main focus is on process design and implementation to improve efficiency, automation, compliance, and user experience for colleagues in Region Americas.

Where is the HR Process and Knowledge Lead position based?

This position is based out of the New York City or New Jersey Support Office.

What qualifications are required for this role?

Candidates should have 3+ years' experience in mapping business processes and working with HR technology and systems, as well as knowledge in stakeholder and process management.

Is knowledge of both English and Spanish required for this position?

Yes, excellent communication skills in both English and Spanish (written and oral) are required.

What kind of experience should candidates have related to project management?

Candidates should have experience in Project Management, particularly in developing routines and new ways of working focused on efficiency, service, technology, and quality.

Will travel be required for this position?

Yes, occasional travel may be required, both domestic and international.

What types of continuous improvement initiatives are expected in this role?

The role includes leading process change initiatives aimed at continuously improving colleague experience and administrative efficiency through feedback gathering and enhancement identification.

Are there any training or knowledge management responsibilities in this role?

Yes, the HR Process and Knowledge Lead will implement knowledge management standards and coordinate training and knowledge activities to support correct process understanding and execution.

What is the salary range for the HR Process and Knowledge Lead position?

The salary range is $98,957 – $114,000 annually.

What benefits does H&M offer to employees?

H&M offers comprehensive benefits including health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve the local community.

H

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.