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HR Service Advisor

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Microsoft

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad, +1

AI generated summary

  • You should have a Bachelor’s degree, 2-3 years in data management, ERP experience, excellent communication, attention to detail, strong organizational skills, and problem-solving abilities.
  • You ensure accurate data entry, protect data privacy, resolve complex issues, support internal partners, recommend process improvements, and maintain knowledge resources to enhance customer satisfaction.

Requirements

  • Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
  • 2-3 years’ experience in data entry or management
  • Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP)
  • Excellent communication skills (both verbal & written) with an ability to respond to customer queries
  • Ability to maintain highly confidential and sensitive information
  • Ability to apply judgment to address customer root needs; includes asking targeted questions
  • Display strong attention to detail and proven ability to manage multiple priorities and/or projects
  • Must have strong planning, coordination and organizational skills
  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
  • Ability to make decisions that impact customer service levels with a sense of urgency
  • Ability to work effectively in a team and willingness to help others
  • Experience with common help desk tool such as CRM is a plus
  • Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues
  • Ability to work with/manage documents on a SharePoint is desirable
  • Overtime may be required

Responsibilities

  • Ensure quality data entry completed within SLA depending on priority & complexity
  • Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
  • Recommend solutions to process failings and contribute to the continuous improvement process
  • Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables
  • Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion
  • Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency
  • Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance
  • Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience
  • Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services

FAQs

What is the primary responsibility of an HR Service Advisor?

The primary responsibility of an HR Service Advisor is to ensure data quality, support HR Services operations, and maintain compliance while providing exceptional customer service and problem-solving support.

What qualifications are preferred for this position?

A Bachelor’s Degree or equivalent in Business, Human Resource Management, or Customer Service is preferred, along with 2-3 years of experience in data entry or management.

What systems experience is required for the HR Service Advisor role?

Experience in ERP systems, particularly SAP, is required for the HR Service Advisor role. Familiarity with other systems such as PeopleSoft or Oracle is a plus.

What skills are important for success in this role?

Important skills for success in this role include strong attention to detail, excellent communication skills, problem-solving abilities, initiative and drive for process improvement, and strong organizational skills.

Is experience with help desk tools beneficial for this position?

Yes, experience with common help desk tools such as CRM is considered a plus for this position.

What kind of environment will the HR Service Advisor be working in?

The HR Service Advisor will be working in a highly data-sensitive environment that requires protecting data privacy and maintaining confidentiality at all times.

Is overtime a possibility for this role?

Yes, overtime may be required for this role.

Will the HR Service Advisor be expected to handle customer support interactions?

Yes, the HR Service Advisor will be expected to provide customer support by answering questions and resolving transaction problems for internal partners or customers worldwide.

What is the focus of the HR Services organization?

The focus of the HR Services organization includes customer support services, core HR operations, business process optimization, HR online solutions, and project management.

How does the HR Service Advisor contribute to process improvement?

The HR Service Advisor contributes to process improvement by recommending solutions to process failings, participating in process redesign, and using independent judgment to improve operational efficiency.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.