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HR Service Advisor

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Microsoft

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad, +1

AI generated summary

  • You need a Bachelor's in HR or Business, 2-3 years in data management, ERP experience (preferably SAP), strong communication skills, attention to detail, and the ability to multi-task.
  • You will manage data entry, ensure compliance with privacy policies, resolve customer issues, improve processes, and maintain knowledge resources while striving for customer satisfaction.

Requirements

  • Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
  • 2-3 years’ experience in data entry or management
  • Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP)
  • Excellent communication skills (both verbal & written) with an ability to respond to customer queries
  • Ability to maintain highly confidential and sensitive information
  • Ability to apply judgment to address customer root needs; includes asking targeted questions
  • Display strong attention to detail and proven ability to manage multiple priorities and/or projects
  • Must have strong planning, coordination and organizational skills
  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
  • Ability to make decisions that impact customer service levels with a sense of urgency
  • Ability to work effectively in a team and willingness to help others
  • Experience with common help desk tool such as CRM is a plus
  • Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues
  • Ability to work with/manage documents on a SharePoint is desirable
  • Overtime may be required

Responsibilities

  • Ensure quality data entry completed within SLA depending on priority & complexity
  • Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
  • Recommend solutions to process failings and contribute to the continuous improvement process
  • Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables
  • Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion
  • Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency
  • Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance
  • Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience
  • Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services

FAQs

What is the primary focus of the HR Services center of excellence?

The primary focus includes customer support services, core HR operations, business process optimization, HR online solutions, and project management.

What qualifications are preferred for the HR Service Advisor position?

A Bachelor’s Degree or equivalent in Business, Human Resource Management, or Customer Service is preferred.

How many years of experience are required for this role?

2-3 years of experience in data entry or management is required.

Is experience with SAP necessary for this position?

Yes, experience with SAP is preferred, but experience with other ERP systems like PeopleSoft or Oracle may also be beneficial.

What skills are essential for successful performance in this role?

Essential skills include strong communication, attention to detail, planning and organizational skills, decision-making ability, and strong analytical and problem-solving skills.

Will this position involve handling confidential information?

Yes, the role requires maintaining highly confidential and sensitive information, with a strong emphasis on data privacy and compliance.

Does the role require multitasking abilities?

Yes, candidates should possess experience in multitasking within a fast-paced environment and completing work tasks accurately and efficiently.

Is there a focus on customer satisfaction in this role?

Yes, continuously striving to gain customer satisfaction and minimize complaints is a critical component of the HR Service Advisor position.

Are there requirements for maintaining documentation?

Yes, the role involves maintaining up-to-date Knowledge Base content on policies, procedures, and FAQs.

Does the HR Service Advisor role involve overtime?

Yes, overtime may be required in this role.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.