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HR Service Center Associate

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Milliman

22d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
  • Gurgaon
    Remote

AI generated summary

  • You need 1 year HR experience, a bachelor's degree, proficiency in Microsoft Office and HRIS (UKG preferred), strong communication skills, and ability to work flexible hours with remote teams.
  • You will respond to HR inquiries, process invoices, support self-service in HCM, assist with employee documents, audit data, and ensure compliance—all while maintaining professionalism and timely communication.

Requirements

  • Minimum of 1 year HR generalist experience and bachelor’s degree (required).
  • Microsoft Office Suite.
  • HRIS (UKG preferred).
  • Ability to work non-traditional hours to train and partner with US based teams.
  • Highly motivated self-starter with the ability to work independently and prioritize workload.
  • Strong communication skills, as well as effective listening skills with the ability to demonstrate patience, along with empathy to understand where employees are coming from.
  • Experience with working on a remote team ideally working in different time zones.
  • Excellent written communication skills.
  • Excellent interpersonal and collaboration skills to work with different levels of business leadership, business users and functional teams.
  • Flexibility to handle changing work demands.

Responsibilities

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, and verification of employment.
  • Responsible for adhering to data privacy retention requirements.
  • Performs audits in support of HR functions and follows SOPs for resolution of issues.
  • Processes all HR invoices assigned with approval of appropriate team.
  • Provides guidance to assist employees, managers and HR with the self-service features of our HCM system and ensures that the inquiry is resolved.
  • Partners with Payroll on employee profit center changes.
  • Assists with job code creations and approval of offer letters for compensation team.
  • Processes SharePoint updates and changes for Human Resources team.
  • Partners with practices to upload employee documents in the HCM UKG.
  • Assists the Learning & Development team by loading monthly Security Awareness courses, and processing the corresponding enrollments.
  • Assists the compliance team on items relating to background checks. Assists with follow-up activities as needed on requests that are unresolved at the time of initial contact.
  • Conducts the necessary communications with functional specialists as appropriate, to resolve issues and communicate the results/findings with the customer.
  • Ensures that emails and chats are responded to in a professional and timely manner.
  • Administers HR policies and procedures that cover multiple functional areas supporting a global audience.
  • Collaborates with other HR Service Center team members to resolve unique and complicated employee issues and to implements process and procedural improvements.
  • Completes other duties as assigned.

FAQs

What is the primary focus of the HR Service Center Associate position?

The primary focus of this position is to serve as the front line for HR-related client support globally, responding to inquiries and transaction requests regarding HR policies, payroll, benefits, and other HR matters.

What types of inquiries will the HR Service Center Associate respond to?

The HR Service Center Associate will respond to inquiries related to HR policy and procedure, health and wellness benefits, verification of employment, and other HR-related questions.

Is there a requirement for HR experience?

Yes, a minimum of 1 year of HR generalist experience is required for this position.

Which HRIS system is preferred for this role?

The preferred HRIS system for this role is UKG.

Are there specific hours that the HR Service Center Associate needs to be available?

The role may require the ability to work non-traditional hours to train and partner with US-based teams.

What skills are important for an HR Service Center Associate?

Important skills include strong communication, effective listening, patience, empathy, excellent written and interpersonal skills, and the ability to work collaboratively with different levels of business leadership.

What is the process for handling inquiries and requests?

The HR Service Center Associate will triage inquiries and requests and escalate them to the appropriate HR Center of Excellence when needed.

Will the HR Service Center Associate perform audits?

Yes, the Associate will perform audits in support of HR functions and ensure resolution of issues according to standard operating procedures.

Does this position involve processing invoices?

Yes, the HR Service Center Associate is responsible for processing all HR invoices assigned, with the approval of the appropriate team.

What level of education is required for this position?

A bachelor's degree is required for this role.

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Milliman

It Takes Vision.

Consulting
Industry
1001-5000
Employees
1947
Founded Year

Mission & Purpose

Milliman is among the world’s largest independent actuarial and consulting firms. Founded in Seattle in 1947, Milliman has offices in key locations worldwide. Through consulting practices in employee benefits, healthcare, investment, life insurance and financial services, and property & casualty/general insurance, Milliman serves the full spectrum of business, financial, government, union, education, and nonprofit organizations. In addition to consulting actuaries, Milliman’s body of professionals includes numerous other specialists, ranging from clinicians to economists.