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HR Solution Specialist

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ADP

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Augusta

AI generated summary

  • You need 2+ years of client/service experience, military experience, or relevant certifications (FPC, CPP, SHRM, PHR, etc.) to qualify for this role. A college degree is not mandatory.
  • You will proactively solve client issues, provide product education, recommend best practices, and adapt to changing priorities while managing multiple inquiries effectively and efficiently.

Requirements

  • 2+ years of client and/or service experience
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
  • HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
  • Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes.

FAQs

What is the role of the Human Resources Solution Specialist at ADP?

The Human Resources Solution Specialist serves as the primary point of contact for ADP's Comprehensive Human Resources clients, working on service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution, focusing on client satisfaction and providing troubleshooting support.

What qualifications are required for this position?

The position requires 2+ years of client and/or service experience. A college degree is not mandatory, but relevant experience, including military experience, is acceptable.

Are there preferred qualifications for this role?

Yes, preferred qualifications include payroll certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP), as well as HR certifications like SHRM, PHR, GBA, CEBS, and/or CHRS (ACA).

What type of environment can I expect while working in this role?

You can expect a structured, metrics-driven call center environment that values adaptability, organization, and effective communication while fostering a collaborative and inclusive culture.

Is there an opportunity for career advancement in this role?

Yes, ADP offers plenty of opportunities for career advancement and continuous learning throughout your career journey.

What kind of training and support will I receive?

You will receive award-winning training and ongoing mentorship to help you achieve success and growth in your role as an HR Solution Specialist.

How does ADP promote a culture of diversity and inclusion?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities and valuing diverse perspectives and insights.

What benefits do employees receive at ADP?

Employees enjoy best-in-class benefits starting on Day 1, including health benefits, mental health support, opportunities for volunteering, and a focus on well-being.

Will I need to handle multiple inquiries and tasks on a typical day?

Yes, you will need to manage multiple inquiries simultaneously while prioritizing tasks and providing prompt follow-up to ensure clients receive the support they need.

How does ADP ensure client satisfaction?

Client satisfaction is a top priority, and specialists are expected to build rapport with clients, provide clear communication, and actively seek solutions to meet client needs.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings