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HR Specialist

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Blue Shield of California

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Oakland

AI generated summary

  • You need 7+ years in HR, including 3+ in operations, strong HR knowledge, customer service experience, advanced MS Office and HRIS skills, and excellent communication abilities.
  • You will support employees with HR inquiries, manage escalations, enable self-service, and provide assistance through phone, chat, and case-based support for employee lifecycle transactions.

Requirements

  • Requires a minimum of 7 years related experience, including at least 3 years of Human Resources operations or other HR experience in an HR specific role
  • Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education
  • Requires overall understanding and experience of the HR function
  • Requires customer service experience
  • Requires strong knowledge of HR principles, practices and regulations, with a demonstrated ability to apply them in a practical, solution-oriented manner
  • Requires technical skills and experience with Microsoft office (especially Excel), HRIS and Payroll management systems
  • Requires excellent communication and interpersonal skills
  • Requires one to be self-motivated, solutions oriented, able to work independently, and values team collaboration

Responsibilities

  • Providing first level support to all BSC employees on a daily basis for both daily operations and employee-facing initiatives.
  • Handling escalations from HR:Connect team members.
  • Assisting employees on all things Human Resources through enabling self-service.
  • Providing phone, chat, and case-based support in addition to executing employee lifecycle transactions.

FAQs

What is the main role of the HR Connect Specialist?

The HR Connect Specialist provides first-level support to all employees regarding HR programs, benefits, and other inquiries.

What experience is required for this HR Specialist position?

A minimum of 7 years of related experience is required, including at least 3 years in Human Resources operations or an HR-specific role.

Is customer service experience necessary for this role?

Yes, customer service experience is a requirement for this position.

What technical skills are needed for the HR Specialist role?

Strong technical skills and experience with Microsoft Office (especially Excel), HRIS, and Payroll management systems are required.

Are there opportunities for growth within this position?

Given the extensive experience required and the nature of the HR function, there may be opportunities for growth and advancement within the HR department.

What is the pay range for this HR Specialist role?

The pay range for this role is $26.37 to $36.92 per hour for California.

What work model does Blue Shield of California support?

Blue Shield of California offers a hybrid work model, allowing employees to choose between working at the office or remotely.

What values does Blue Shield of California uphold?

Blue Shield values honesty, humanity, and courage, promoting trust, authenticity, and commitment towards achieving goals.

Is a background check required for this position?

Yes, external hires must pass a background check and drug screen.

What physical requirements are there for the HR Specialist role?

The role involves sedentary activity with most of the work being desk-based, either in an office environment or from home.

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Blue Shield of California

#WeNeverStop #WhoWeStandFor #BlueShieldCares #WhatWeStandFor #QuienesSomos #SiempreAdelante #ProudToBeBSCA

Finance
Industry
5001-10,000
Employees
1939
Founded Year

Mission & Purpose

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. Blue Shield of California is a tax-paying, nonprofit, independent member of the Blue Shield Association with 4.7 million members, 7,800 employees, and $22.9 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.