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[Hybrid] Business Professional - HR Generalist 2 (13789-1)

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JND

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Plano

AI generated summary

  • You should have a relevant Bachelor's degree, 2-4 years of HR experience, strong communication and customer service skills, proficiency in MS Excel, and familiarity with ERP systems like Workday.
  • You will address HR inquiries, provide administrative support, manage employee information, assist with reporting, and document requests while ensuring timely responses and improving HR processes.

Requirements

  • Bachelor's degree in relevant field preferred
  • 2-4 years of prior experience including HR administration, payroll and business support
  • Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
  • Intermediate computer skills with Microsoft business applications software (particularly MS Excel)
  • Business process/data processing experience within ERP HCMs, Workday preferred
  • Strong oral and written communication skills with an ability to interact with all levels of employees
  • Excellent customer service skills, including timeliness of resolution and excellent follow-up skills
  • Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis
  • Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
  • Strong organizational skills and the ability to work in a fast paced environment
  • Good interpersonal, problem-solving and teamwork skills
  • Bachelor's degree preferred
  • Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Responsibilities

  • Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
  • Provides general HR administrative support to HR Centers of Excellence and business partners
  • Manages and updates HR information of employees within HCM
  • Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
  • Assist with queries and projects related to the HCM and HR Portal
  • Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
  • Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
  • Assists in the continuous development and improvement of HR information and processes
  • Supports ad hoc projects and activities related to HR department

FAQs

What is the job title for this position?

The job title for this position is Business Professional - HR Generalist 2.

What type of employment is this position?

This is a Regular Full-Time, Hourly position.

What qualifications are preferred for this role?

A Bachelor's degree in a relevant field is preferred.

How much prior experience is required for this role?

2-4 years of prior experience including HR administration, payroll, and business support is required.

Where is this position located?

This position is located in Plano, TX.

What is the work schedule for this role?

The work schedule is hybrid, with in-office hours from Monday to Friday, 8 am to 8 pm, and working from home on Friday.

What benefits are offered for this position?

Benefits include Medical Insurance (Health, Dental & Vision), a 401(k) with Company Match, Paid Time Off, H1B/Green Card Sponsorship for qualified employees, hands-on experience at Samsung, and opportunities for career advancement.

What are the main responsibilities of this role?

Main responsibilities include acting as the first point of contact for HR inquiries, providing general HR administrative support, managing HR information within HCM, assisting with reporting, documenting inquiries, and supporting ad hoc HR projects.

Is knowledge of government regulations and industry trends preferred?

Yes, knowledge of government regulations, professional best practices, and industry trends as they apply to HR functions is preferred.

What are the top skills required for this position?

The top skills required include Customer Service, Contact Center experience, and Learning Agility.

What is the company's vision?

The company's vision is 'We Want to See You Grow' to become the industry leader for both employee and company.

Where can I find more information about JND?

More information about JND can be found at www.jndsolutions.com.

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JND

We want to see you grow

Telecommunications
Industry
51-200
Employees
2010
Founded Year

Mission & Purpose

We have been serving the IT community with innovative software technology to help clients successfully develop mobile software for the world market. Software systems are an integral part of life, from business applications to consumer products. Many problems can occur with software that does not work correctly, including loss of money, time, or business reputation. Our organization has continually been recognized by the IT communities for our developed expertise and knowledge in the mobile industry. With a strong understanding of the importance of software quality, we are committed to striving for excellence in developing mobile solutions and delivering high-quality software to make today’s ever changing the technological world a better place