We have been serving the IT community with innovative software
technology to help clients successfully develop mobile software for
the world market. Software systems are an integral part of life, from
business applications to consumer products. Many problems can
occur with software that does not work correctly, including loss of
money, time, or business reputation.

Our organization has continually been recognized by the IT communities
for our developed expertise and knowledge in the mobile industry.
With a strong understanding of the importance of software quality,
we are committed to striving for excellence in developing mobile
solutions and delivering high-quality software to make today’s ever
changing the technological world a better place

Telecommunications

You need 4-6 years in Learning & Development, strong adult learning knowledge, LMS experience, excellent communication skills, proficiency in office tools, and a Bachelor's degree.

You will design and deliver global training programs, collaborate with stakeholders, create high-quality materials, facilitate learning, manage relationships, use LMS, and evaluate training effectiveness.

People, HR & Administration

Education & Teaching

Clyde

<div><ul><li>Job Title: Trainer 3</li><li>
Job Type: Regular Full-Time, Hourly</li><li>
4-6 years of experience in Learning &amp; Development, preferably in a technical or global 
organization, with a proven track record of success.</li></ul>
Location
<ul><li>MTV is 645 Clyde Ave, Mountain View</li><li>
3 days in office, 2 days remote</li></ul>
Pay
$43/hr 
 
Benefits
<ul><li>Medical Insurance (Health, Dental &amp; Vision)</li><li>
401(k) with Company Match</li><li>
Paid Time Off</li><li>
H1B/Green Card Sponsorship for qualified employee</li><li>
Hands-on experience at global industry leader Samsung</li><li>
Opportunities for career advancement</li></ul> 
 
Top 3 Skill Sets: 
1. Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups 
2. Proven ability to develop comprehensive and accurate training materials and facilitate clear training session 
3. Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning). 
 
Summary: 
We are looking for a talented training professional (12-month contract) to conduct training and development programs for Samsung Ads Product &amp; Engineering teams. 
 
You will report to the Director of Knowledge Management and Learning and be responsible for collecting information, conducting research, and creating training materials and programs. You will work closely with engineering, product management, and other organizational stakeholders to design and lead effective, repeatable onboarding and training programs that can be adopted globally. 
 
Role &amp; Responsibilities: 
<ul><li>Design, develop, and deliver global training programs to build expertise and skills aligned with company objectives.</li><li>Create scalable onboarding and training programs that support a diverse and distributed workforce.</li><li>Collaborate with subject matter experts and stakeholders to assess learning needs and deliver tailored solutions.</li><li>Develop high-quality training assets, presentations, and course materials, ensuring alignment with stakeholders.</li><li>Facilitate learning through various methods, including in-person, virtual instruction, workshops, and coaching.</li><li>Build and manage cross-functional relationships with internal teams to ensure smooth execution of training programs.</li><li>Leverage Learning Management Systems (LMS) to create and deliver impactful learning programs.</li><li>Stay ahead of organizational training needs to update curriculum and content as required.</li><li>Set and measure KPIs to evaluate the effectiveness of training initiatives and continuously improve learning outcomes.</li></ul>
Qualifications:
<ul><li>4-6 years of experience in Learning &amp; Development, preferably in a technical or global organization, with a proven track record of success.</li><li>Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups.</li><li>Proven ability to develop comprehensive and accurate training materials and facilitate clear training sessions.</li><li>Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).</li><li>Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.</li><li>Previous experience with essential office tools, including MS Office, Google Docs/Drive, Slack, and screenshot technology; High aptitude for learning tools like Jira, Confluence.</li><li>Adept at building relationships and working cross-functionally across departments such as Product, Engineering, Marketing, and HR.</li><li>Ability to work independently and manage project timelines effectively.</li><li>Bachelor's degree in Business, Human Resources, Communications, or a related field.</li><li>Knowledge of Advertising Technology a plus Nice to haves (bonus skills - these are not required, but are a plus):</li><li>Experience in graphic design / designing visual content to simplify complex ideas.</li><li>Experience working as part of a globally distributed team.</li></ul>
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is &lsquo;We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
#Samsung #CA #Trainer #Hybrid #JND</div>

Job Title: Trainer 3
Job Type: Regular Full-Time, Hourly
4-6 years of experience in Learning & Development, preferably in a technical or global
organization, with a proven track record of success.
Location
MTV is 645 Clyde Ave, Mountain View
3 days in office, 2 days remote
Pay
$43/hr

Benefits
Medical Insurance (Health, Dental & Vision)
401(k) with Company Match
Paid Time Off
H1B/Green Card Sponsorship for qualified employee
Hands-on experience at global industry leader Samsung
Opportunities for career advancement

Top 3 Skill Sets:
1. Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups
2. Proven ability to develop comprehensive and accurate training materials and facilitate clear training session
3. Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).

Summary:
We are looking for a talented training professional (12-month contract) to conduct training and development programs for Samsung Ads Product & Engineering teams.

You will report to the Director of Knowledge Management and Learning and be responsible for collecting information, conducting research, and creating training materials and programs. You will work closely with engineering, product management, and other organizational stakeholders to design and lead effective, repeatable onboarding and training programs that can be adopted globally.

Role & Responsibilities:
Design, develop, and deliver global training programs to build expertise and skills aligned with company objectives.Create scalable onboarding and training programs that support a diverse and distributed workforce.Collaborate with subject matter experts and stakeholders to assess learning needs and deliver tailored solutions.Develop high-quality training assets, presentations, and course materials, ensuring alignment with stakeholders.Facilitate learning through various methods, including in-person, virtual instruction, workshops, and coaching.Build and manage cross-functional relationships with internal teams to ensure smooth execution of training programs.Leverage Learning Management Systems (LMS) to create and deliver impactful learning programs.Stay ahead of organizational training needs to update curriculum and content as required.Set and measure KPIs to evaluate the effectiveness of training initiatives and continuously improve learning outcomes.
Qualifications:
4-6 years of experience in Learning & Development, preferably in a technical or global organization, with a proven track record of success.Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups.Proven ability to develop comprehensive and accurate training materials and facilitate clear training sessions.Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.Previous experience with essential office tools, including MS Office, Google Docs/Drive, Slack, and screenshot technology; High aptitude for learning tools like Jira, Confluence.Adept at building relationships and working cross-functionally across departments such as Product, Engineering, Marketing, and HR.Ability to work independently and manage project timelines effectively.Bachelor's degree in Business, Human Resources, Communications, or a related field.Knowledge of Advertising Technology a plus Nice to haves (bonus skills - these are not required, but are a plus):Experience in graphic design / designing visual content to simplify complex ideas.Experience working as part of a globally distributed team.
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
#Samsung #CA #Trainer #Hybrid #JND

[Hybrid] Trainer 3 (13829-6) - JND

[Hybrid] Trainer 3 (13829-6)

You need 4-6 years in L&D, strong adult learning principles, training material development, LMS experience, excellent communication skills, a bachelor’s degree, and global team experience.

You will design and deliver global training programs, collaborate with stakeholders, create training materials, facilitate learning, manage relationships, and evaluate training effectiveness.

<div>
 <ul>
 <li>Job Title: Trainer 3</li>
 <li>Job Type: Regular Full-Time, Hourly</li>
 <li>4-6 years of experience in Learning &amp; Development, preferably in a technical or global organization, with a proven track record of success.</li>
 </ul>
 Location
 <ul>
 <li>MTV is 645 Clyde Ave, Mountain View</li>
 <li>3 days in office, 2 days remote</li>
 </ul>
 Pay
 $43/hr 
 
 Benefits
 <ul>
 <li>Medical Insurance (Health, Dental &amp; Vision)</li>
 <li>401(k) with Company Match</li>
 <li>Paid Time Off</li>
 <li>H1B/Green Card Sponsorship for qualified employee</li>
 <li>Hands-on experience at global industry leader Samsung</li>
 <li>Opportunities for career advancement</li>
 </ul> 
 Top 3 Skill Sets: 1. Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups 2. Proven ability to develop comprehensive and accurate training materials and facilitate clear training session 3. Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning). Summary: We are looking for a talented training professional (12-month contract) to conduct training and development programs for Samsung Ads Product &amp; Engineering teams. You will report to the Director of Knowledge Management and Learning and be responsible for collecting information, conducting research, and creating training materials and programs. You will work closely with engineering, product management, and other organizational stakeholders to design and lead effective, repeatable onboarding and training programs that can be adopted globally.
 Role &amp; Responsibilities: 
 <ul>
 <li>Design, develop, and deliver global training programs to build expertise and skills aligned with company objectives.</li>
 <li>Create scalable onboarding and training programs that support a diverse and distributed workforce.</li>
 <li>Collaborate with subject matter experts and stakeholders to assess learning needs and deliver tailored solutions.</li>
 <li>Develop high-quality training assets, presentations, and course materials, ensuring alignment with stakeholders.</li>
 <li>Facilitate learning through various methods, including in-person, virtual instruction, workshops, and coaching.</li>
 <li>Build and manage cross-functional relationships with internal teams to ensure smooth execution of training programs.</li>
 <li>Leverage Learning Management Systems (LMS) to create and deliver impactful learning programs.</li>
 <li>Stay ahead of organizational training needs to update curriculum and content as required.</li>
 <li>Set and measure KPIs to evaluate the effectiveness of training initiatives and continuously improve learning outcomes.</li>
 </ul>
 
 Qualifications:
 <ul>
 <li>4-6 years of experience in Learning &amp; Development, preferably in a technical or global organization, with a proven track record of success.</li>
 <li>Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups.</li>
 <li>Proven ability to develop comprehensive and accurate training materials and facilitate clear training sessions.</li>
 <li>Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).</li>
 <li>Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.</li>
 <li>Previous experience with essential office tools, including MS Office, Google Docs/Drive, Slack, and screenshot technology; High aptitude for learning tools like Jira, Confluence.</li>
 <li>Adept at building relationships and working cross-functionally across departments such as Product, Engineering, Marketing, and HR.</li>
 <li>Ability to work independently and manage project timelines effectively.</li>
 <li>Bachelor's degree in Business, Human Resources, Communications, or a related field.</li>
 <li>Knowledge of Advertising Technology a plus Nice to haves (bonus skills - these are not required, but are a plus):</li>
 <li>Experience in graphic design / designing visual content to simplify complex ideas.</li>
 <li>Experience working as part of a globally distributed team.</li>
 </ul>
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #CA #Trainer #Hybrid #JND
</div>


 
  Job Title: Trainer 3
  Job Type: Regular Full-Time, Hourly
  4-6 years of experience in Learning & Development, preferably in a technical or global organization, with a proven track record of success.
 
 Location
 
  MTV is 645 Clyde Ave, Mountain View
  3 days in office, 2 days remote
 
  Pay
  $43/hr
 
 Benefits
 
  Medical Insurance (Health, Dental & Vision)
  401(k) with Company Match
  Paid Time Off
  H1B/Green Card Sponsorship for qualified employee
  Hands-on experience at global industry leader Samsung
  Opportunities for career advancement
 
  Top 3 Skill Sets: 1. Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups 2. Proven ability to develop comprehensive and accurate training materials and facilitate clear training session 3. Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).  Summary: We are looking for a talented training professional (12-month contract) to conduct training and development programs for Samsung Ads Product & Engineering teams.  You will report to the Director of Knowledge Management and Learning and be responsible for collecting information, conducting research, and creating training materials and programs. You will work closely with engineering, product management, and other organizational stakeholders to design and lead effective, repeatable onboarding and training programs that can be adopted globally.
  Role & Responsibilities:
 
  Design, develop, and deliver global training programs to build expertise and skills aligned with company objectives.
  Create scalable onboarding and training programs that support a diverse and distributed workforce.
  Collaborate with subject matter experts and stakeholders to assess learning needs and deliver tailored solutions.
  Develop high-quality training assets, presentations, and course materials, ensuring alignment with stakeholders.
  Facilitate learning through various methods, including in-person, virtual instruction, workshops, and coaching.
  Build and manage cross-functional relationships with internal teams to ensure smooth execution of training programs.
  Leverage Learning Management Systems (LMS) to create and deliver impactful learning programs.
  Stay ahead of organizational training needs to update curriculum and content as required.
  Set and measure KPIs to evaluate the effectiveness of training initiatives and continuously improve learning outcomes.
 
 
 Qualifications:
 
  4-6 years of experience in Learning & Development, preferably in a technical or global organization, with a proven track record of success.
  Strong grasp of adult learning principles, with expertise in designing programs that resonate with diverse employee groups.
  Proven ability to develop comprehensive and accurate training materials and facilitate clear training sessions.
  Experienced with LMS platforms and a variety of training modalities (eLearning, instructor-led, virtual, and AI-driven learning).
  Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  Previous experience with essential office tools, including MS Office, Google Docs/Drive, Slack, and screenshot technology; High aptitude for learning tools like Jira, Confluence.
  Adept at building relationships and working cross-functionally across departments such as Product, Engineering, Marketing, and HR.
  Ability to work independently and manage project timelines effectively.
  Bachelor's degree in Business, Human Resources, Communications, or a related field.
  Knowledge of Advertising Technology a plus Nice to haves (bonus skills - these are not required, but are a plus):
  Experience in graphic design / designing visual content to simplify complex ideas.
  Experience working as part of a globally distributed team.
 
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #CA #Trainer #Hybrid #JND


[Hybrid] Trainer 3 (13829-2) - JND

[Hybrid] Trainer 3 (13829-2)

You need a relevant degree, 2-4 years of customer service and HR experience, strong Excel skills, Workday knowledge, and the ability to thrive in a fast-paced environment.

You will assist with HR issues, manage separations, maintain HRIS in Workday, oversee workforce planning, drive culture index participation, analyze HR data, and support special projects.

Ridgefield Park

<div>
 Position Overview 
 <ul>
 <li>Job Title: HR Generalist 2</li>
 <li>Job Type: Regular Full-Time, Hourly</li>
 <li>Bachelor's degree in relevant field or equivalent experience required.</li>
 <li>2-4 years customer service related experience required. Must have some experience from a large company.</li>
 </ul> 
 
 Location
 <ul>
 <li>Berkeley Heights, NJ</li>
 <li>Monday – Thursday being in office, with Friday remote</li>
 </ul> 
 
 Compensation
 <ul>
 <li>$25/hr</li>
 </ul> 
 
 Benefits
 <ul>
 <li>Medical Insurance (Health, Dental &amp; Vision)</li>
 <li>401(k) with Company Match</li>
 <li>Paid Time Off</li>
 <li>H1B/Green Card Sponsorship for qualified employee</li>
 <li>Hands-on experience at global industry leader Samsung</li>
 <li>Opportunities for career advancement</li>
 </ul> 
 
 Top Skills
 1. Workday experience required 2. Data-driven, Strong excel skills (vlookup, pivot tables, formulas) able to tell a story by looking at data/data visualization 3. Experience with internal employee lifecycles such as Talent Reviews, Performance Reviews, Promotion cycles, etc. preferred 4. HR Administration &amp; Customer Focused experience 5. Used to a high volume and fast paced environment 
 
 Years of Experience: +2 years
 
 Disqualifiers: Coming from a small company they likely won't be able to ramp up quick enough. 
 
 Position Overview
 The position will be responsible for providing operational support to assigned HR Business Partner teams. Duties will include operational management of activities across HR functions, including, employee relations, performance management, staffing, and compensation per SEA policies. 
 RESPONSIBILITIES
 <ul>
 <li>Assist HRBP with various HR related issues for assigned division including: cyclical rhythm of the business (day to day tasks), people processes, general inquiries</li>
 <li>Support voluntary and involuntary separations inclusive of drafting legal agreements, consolidating employee information from stakeholders, conducting exit interviews and backfilling positions</li>
 <li>Maintain HRIS accuracy and completeness by utilizing Workday and performing functions such as change jobs, supervisory orgs and cost centers changes</li>
 <li>Management of workforce plan including headcount creation and management</li>
 <li>Drive Samsung Culture Index participation</li>
 <li>Management of employee information in Workday including performance evaluation, employee history, and organizational charts.</li>
 <li>Work efficiently with datasets (varying sizes from small to very large) in Excel, including v-look up, generating pivot tables, using formula</li>
 <li>Collects data and provides reporting from multiple sources related to HR People Metrics</li>
 <li>Other projects as requested</li>
 </ul>
 
 Skills
 <ul>
 <li>2+ years relevant experience working with HR related technologies with a clear functional understanding of core HR business practices, processes, and terminology (HRIS, compensation, recruiting, performance management, LMS) and the ability to develop solutions to address business problems and requirements</li>
 <li>Data-driven – very good with modeling, able to tell a story by looking at data/data visualization</li>
 <li>Manages time effectively and adapts easily to shifting priorities</li>
 <li>Quick learner and at the same time has a passion for learning</li>
 <li>Detail-oriented, organized, and have good project management and problem-solving skills</li>
 <li>Ability to communicate effectively in person and remotely</li>
 <li>Strong problem solving mindset, with the ability to seek creative solutions to problems as they arise</li>
 <li>Ownership of Strategy and Best Practices in HR Operations</li>
 <li>Exceptional customer service focus, including attention to producing quality results</li>
 <li>Exceptional interpersonal, teamwork skills and ability to interact effectively at all levels within an organization</li>
 <li>Ability to multi-task and manage various projects simultaneously</li>
 <li>Outstanding written and verbal communication skills</li>
 <li>Self-initiative along with the ability to respond quickly to client requests and foster professional business relationships</li>
 <li>Innovative self-starter with passion for excellence</li>
 <li>Able to thrive in high volume, fast paced environment</li>
 <li>Maintains high levels of confidentiality with projects and information</li>
 </ul> 
 
 Technical skills useful for the job:
 <ul>
 <li>Experience in Microsoft Office, including Word, Excel and Outlook</li>
 <li>Experience with HRIS tools, Workday a plus</li>
 <li>Strong organizational skills and high degree of attention to detail and follow through</li>
 </ul> 
 
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #HR Generalist #Berkely Heights #HR #Samsung #JND
</div>


 Position Overview
 
  Job Title: HR Generalist 2
  Job Type: Regular Full-Time, Hourly
  Bachelor's degree in relevant field or equivalent experience required.
  2-4 years customer service related experience required. Must have some experience from a large company.
 
 
 Location
 
  Berkeley Heights, NJ
  Monday – Thursday being in office, with Friday remote
 
 
 Compensation
 
  $25/hr
 
 
 Benefits
 
  Medical Insurance (Health, Dental & Vision)
  401(k) with Company Match
  Paid Time Off
  H1B/Green Card Sponsorship for qualified employee
  Hands-on experience at global industry leader Samsung
  Opportunities for career advancement
 
 
 Top Skills
 1. Workday experience required 2. Data-driven, Strong excel skills (vlookup, pivot tables, formulas) able to tell a story by looking at data/data visualization 3. Experience with internal employee lifecycles such as Talent Reviews, Performance Reviews, Promotion cycles, etc. preferred 4. HR Administration & Customer Focused experience 5. Used to a high volume and fast paced environment
 
 Years of Experience: +2 years
 
 Disqualifiers: Coming from a small company they likely won't be able to ramp up quick enough.
 
 Position Overview
 The position will be responsible for providing operational support to assigned HR Business Partner teams. Duties will include operational management of activities across HR functions, including, employee relations, performance management, staffing, and compensation per SEA policies.
 RESPONSIBILITIES
 
  Assist HRBP with various HR related issues for assigned division including: cyclical rhythm of the business (day to day tasks), people processes, general inquiries
  Support voluntary and involuntary separations inclusive of drafting legal agreements, consolidating employee information from stakeholders, conducting exit interviews and backfilling positions
  Maintain HRIS accuracy and completeness by utilizing Workday and performing functions such as change jobs, supervisory orgs and cost centers changes
  Management of workforce plan including headcount creation and management
  Drive Samsung Culture Index participation
  Management of employee information in Workday including performance evaluation, employee history, and organizational charts.
  Work efficiently with datasets (varying sizes from small to very large) in Excel, including v-look up, generating pivot tables, using formula
  Collects data and provides reporting from multiple sources related to HR People Metrics
  Other projects as requested
 
 
 Skills
 
  2+ years relevant experience working with HR related technologies with a clear functional understanding of core HR business practices, processes, and terminology (HRIS, compensation, recruiting, performance management, LMS) and the ability to develop solutions to address business problems and requirements
  Data-driven – very good with modeling, able to tell a story by looking at data/data visualization
  Manages time effectively and adapts easily to shifting priorities
  Quick learner and at the same time has a passion for learning
  Detail-oriented, organized, and have good project management and problem-solving skills
  Ability to communicate effectively in person and remotely
  Strong problem solving mindset, with the ability to seek creative solutions to problems as they arise
  Ownership of Strategy and Best Practices in HR Operations
  Exceptional customer service focus, including attention to producing quality results
  Exceptional interpersonal, teamwork skills and ability to interact effectively at all levels within an organization
  Ability to multi-task and manage various projects simultaneously
  Outstanding written and verbal communication skills
  Self-initiative along with the ability to respond quickly to client requests and foster professional business relationships
  Innovative self-starter with passion for excellence
  Able to thrive in high volume, fast paced environment
  Maintains high levels of confidentiality with projects and information
 
 
 Technical skills useful for the job:
 
  Experience in Microsoft Office, including Word, Excel and Outlook
  Experience with HRIS tools, Workday a plus
  Strong organizational skills and high degree of attention to detail and follow through
 
 
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #HR Generalist #Berkely Heights #HR #Samsung #JND


[Hybrid] HR Generalist 2 (13285-13) - JND

[Hybrid] HR Generalist 2 (13285-13)

You need a Bachelor's degree, 5+ years in training, project management skills, innovative training knowledge, strong analytical abilities, and exceptional communication skills.

You will design training solutions, track new hire performance, manage content lifecycles, partner with cross-functional teams, and assess program effectiveness to enhance agent learning experiences.

Customer Relations

Plano

<div>
 <ul>
 <li>Job Title: Trainer 3</li>
 <li>Job Type: Regular Full-Time, Hourly</li>
 <li>Years of Experience: 5 or more</li>
 <li>Education Requirement: Bachelor's degree</li>
 </ul>
 Location
 <ul>
 <li>6625 Excellence Way, Plano, TX, USA</li>
 <li>Mon-Thurs on site, Fri Hybrid as business allows.</li>
 </ul> 
 Benefits
 <ul>
 <li>Medical Insurance (Health, Dental &amp; Vision)</li>
 <li>401(k) with Company Match</li>
 <li>Paid Time Off</li>
 <li>H1B/Green Card Sponsorship for qualified employee</li>
 <li>Hands-on experience at global industry leader Samsung</li>
 <li>Opportunities for career advancement</li>
 </ul>
 Top 3 Skill Sets
 1) Proficient with various technology tools for designing, delivering, and evaluating content 2) Effectively communicate with stockholders to articulate project goals and objectives 3) Time and Project Management skills to keep training organized, including scheduling, workflow management and training plans
 Position Description: 
 Manage the design, development and creation of all content for Samsung Contact Center agents to improve the knowledge, skills and abilities. Work as liaisons in this cross functional role, engaging multiple groups in Samsung for application content, design, and support. In addition, this role is responsible for supporting the product life cycle including all pre and post launch support, high level reporting, and support for our business partners. Possess a strong understanding of existing processes and bring a strategic customer focused mindset to shape the content development process. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets. Be able to demonstrate keen attention to detail, extraordinary customer service, sales and problem-solving skills to be able to thrive in a fast-paced, high-volume environment. One should be flexible with the agility to respond quickly and appropriately to changes in demands on the team. 
 Essential Duties &amp; Responsibilities: 
 <ul>
 <li>Partner internally and externally to design impactful, engaging and scalable face-to-face, online and virtual learning solutions to address training needs; design online learning templates and standards for our internal Samsung Contact Center agents · Partner cross-functionally with varying groups across the organization such as Marketing, Samsung.com, Sales and Support operations teams to understand product road maps and to define current and future training needs</li>
 <li>Ensure new hires undertake mandatory trainings and track performance for up to six-to twelve months</li>
 <li>Exceptional facilitation, interpersonal, and communication skills · Act as point of contact and subject matter expert representing the content creation team. Works closely with the Product Managers and Go-to-Market teams to manage the content lifecycle and provide ongoing refresher content</li>
 <li>Recommend program design improvements and refinements where needed for all product launch including pre/post product life cycle</li>
 <li>Implement sustainable curriculum architectures to create an engaging learner experience, target appropriate audiences with focused learning, and create logistical and process efficiencies, including working within an LMS</li>
 <li>Mapping out training plans and schedules, designing and developing training programs for Contact Center Agents</li>
 <li>Manage agent performance via e-learning course completion, agent survey feedback and KPI analysis to assess effective of training and drive process improvement</li>
 <li>Partner with and provide support and training content for various lines of business within the Samsung product portfolio</li>
 <li>Design online learning evaluation metrics to help measure learning impact and program success; recommend program design improvements and refinements where needed</li>
 <li>Comfort in working with a remote team in a virtual environment often independently;</li>
 </ul>
 Background/Experience required:
 <ul>
 <li>Bachelor's degree or equivalent work experience/certifications</li>
 <li>5+ years of professional experience with an emphasis in content creation and facilitation role within a contact center/call center environment</li>
 <li>Project and product management skills and expertise, ideally working with the content/learning management systems and development teams</li>
 <li>Knowledge of innovative training modalities that support remote learning functionalities and technologies i.e. gamification</li>
 <li>Tuned in to customer needs; customer-oriented with a drive to think outside of the box</li>
 <li>Exceptional analytical skills</li>
 <li>Ability to process a high-level information to identify and solve issues that impact our business</li>
 <li>Comfortable working in a fast-paced environment, taking the initiative, prioritizing multiple projects, and working under tight time-frames to meet deadlines</li>
 <li>People leadership preferred</li>
 <li>Self-directed, self-motivated and results-oriented</li>
 <li>Excellent written, verbal and interpersonal skills to interact with internal and external contacts.</li>
 <li>Exceptional skills in Microsoft Office, including Excel, PowerPoint and Word</li>
 </ul>
 Necessary Skills and attributes: 
 <ul>
 <li>Excellent verbal and written communication skills</li>
 <li>Results driven strategic thinker; someone who can think about a product holistically to identify and prioritize key opportunities and implement change expediently.</li>
 <li>Ability to think critically and creatively</li>
 <li>Imagination and creativity; open-minded and independent thinker with exceptional customer empathy</li>
 <li>Client service driven with excellent relationship management skills</li>
 <li>Ability to effectively engage with and present to all levels of management</li>
 <li>Ability to facilitate collaboration with diverse groups/stakeholder</li>
 <li>Team oriented, but able to work independently and manage multiple tasks</li>
 </ul>
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #TX #Trainer #Plano#Hybrid #JND
</div>


 
  Job Title: Trainer 3
  Job Type: Regular Full-Time, Hourly
  Years of Experience: 5 or more
  Education Requirement: Bachelor's degree
 
 Location
 
  6625 Excellence Way, Plano, TX, USA
  Mon-Thurs on site, Fri Hybrid as business allows.
 
 Benefits
 
  Medical Insurance (Health, Dental & Vision)
  401(k) with Company Match
  Paid Time Off
  H1B/Green Card Sponsorship for qualified employee
  Hands-on experience at global industry leader Samsung
  Opportunities for career advancement
 
 Top 3 Skill Sets
 1) Proficient with various technology tools for designing, delivering, and evaluating content 2) Effectively communicate with stockholders to articulate project goals and objectives 3) Time and Project Management skills to keep training organized, including scheduling, workflow management and training plans
 Position Description:
 Manage the design, development and creation of all content for Samsung Contact Center agents to improve the knowledge, skills and abilities. Work as liaisons in this cross functional role, engaging multiple groups in Samsung for application content, design, and support. In addition, this role is responsible for supporting the product life cycle including all pre and post launch support, high level reporting, and support for our business partners. Possess a strong understanding of existing processes and bring a strategic customer focused mindset to shape the content development process. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets. Be able to demonstrate keen attention to detail, extraordinary customer service, sales and problem-solving skills to be able to thrive in a fast-paced, high-volume environment. One should be flexible with the agility to respond quickly and appropriately to changes in demands on the team.
 Essential Duties & Responsibilities:
 
  Partner internally and externally to design impactful, engaging and scalable face-to-face, online and virtual learning solutions to address training needs; design online learning templates and standards for our internal Samsung Contact Center agents · Partner cross-functionally with varying groups across the organization such as Marketing, Samsung.com, Sales and Support operations teams to understand product road maps and to define current and future training needs
  Ensure new hires undertake mandatory trainings and track performance for up to six-to twelve months
  Exceptional facilitation, interpersonal, and communication skills · Act as point of contact and subject matter expert representing the content creation team. Works closely with the Product Managers and Go-to-Market teams to manage the content lifecycle and provide ongoing refresher content
  Recommend program design improvements and refinements where needed for all product launch including pre/post product life cycle
  Implement sustainable curriculum architectures to create an engaging learner experience, target appropriate audiences with focused learning, and create logistical and process efficiencies, including working within an LMS
  Mapping out training plans and schedules, designing and developing training programs for Contact Center Agents
  Manage agent performance via e-learning course completion, agent survey feedback and KPI analysis to assess effective of training and drive process improvement
  Partner with and provide support and training content for various lines of business within the Samsung product portfolio
  Design online learning evaluation metrics to help measure learning impact and program success; recommend program design improvements and refinements where needed
  Comfort in working with a remote team in a virtual environment often independently;
 
 Background/Experience required:
 
  Bachelor's degree or equivalent work experience/certifications
  5+ years of professional experience with an emphasis in content creation and facilitation role within a contact center/call center environment
  Project and product management skills and expertise, ideally working with the content/learning management systems and development teams
  Knowledge of innovative training modalities that support remote learning functionalities and technologies i.e. gamification
  Tuned in to customer needs; customer-oriented with a drive to think outside of the box
  Exceptional analytical skills
  Ability to process a high-level information to identify and solve issues that impact our business
  Comfortable working in a fast-paced environment, taking the initiative, prioritizing multiple projects, and working under tight time-frames to meet deadlines
  People leadership preferred
  Self-directed, self-motivated and results-oriented
  Excellent written, verbal and interpersonal skills to interact with internal and external contacts.
  Exceptional skills in Microsoft Office, including Excel, PowerPoint and Word
 
 Necessary Skills and attributes:
 
  Excellent verbal and written communication skills
  Results driven strategic thinker; someone who can think about a product holistically to identify and prioritize key opportunities and implement change expediently.
  Ability to think critically and creatively
  Imagination and creativity; open-minded and independent thinker with exceptional customer empathy
  Client service driven with excellent relationship management skills
  Ability to effectively engage with and present to all levels of management
  Ability to facilitate collaboration with diverse groups/stakeholder
  Team oriented, but able to work independently and manage multiple tasks
 
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #TX #Trainer #Plano#Hybrid #JND


[Hybrid] Trainer 3 (13561-7) - JND

[Hybrid] Trainer 3 (13561-7)

You need 6 years in training, a relevant BA degree, strong curriculum design skills, attention to detail, content simplification, and proficiency in Microsoft Office, Cornerstone, and Adobe Captivate.

You will develop training materials, assess needs, facilitate training sessions, manage documentation, track requests, update knowledge bases, and analyze performance data for improvement.

<div>
 <ul>
 <li>Job Title: Trainer 3</li>
 <li>Job Type: Regular Full-Time, Hourly</li>
 <li>6 years of Instructional Design and Training experience supporting Customer Service or Sales</li>
 <li>BA degree in Journalism, English, Marketing or other relevant field</li>
 </ul>
 Location
 <ul>
 <li>Ridgefield Park, NJ, USA</li>
 <li>Mon-Thurs on site, Fri Hybrid as business allows.</li>
 </ul> 
 Benefits
 <ul>
 <li>Medical Insurance (Health, Dental &amp; Vision)</li>
 <li>401(k) with Company Match</li>
 <li>Paid Time Off</li>
 <li>H1B/Green Card Sponsorship for qualified employee</li>
 <li>Hands-on experience at global industry leader Samsung</li>
 <li>Opportunities for career advancement</li>
 </ul> 
 If you have ambitions to be a part of a best-in-class organization and work with the very best talent in the industry on the most innovative products in the world, Samsung's eCommerce Customer Service Team is the place to be. The main function of the Trainer Manager is to conduct training and development programs for Samsung eCommerce Customer Service &amp; ePromoter employees. This person collects information, researches, and creates training materials and programs across vendor and internal partners. 
 Role &amp; Responsibilities: 
 <ul>
 <li>Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials</li>
 <li>Monitor, evaluate, and record training activities and program effectiveness</li>
 <li>Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with manager.</li>
 <li>Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions</li>
 <li>Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures</li>
 <li>Facilitate training with training managers (train the trainer (TTT), internal teams and external teams</li>
 <li>Partner with Content Manager to update the internal knowledge base (KB) based on new products and services</li>
 <li>Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)</li>
 <li>Track training requests from stakeholders</li>
 <li>Maintain a training calendar with training specifics</li>
 <li>Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans</li>
 </ul>
 Qualifications:
 <ul>
 <li>Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects</li>
 <li>Meticulous grammar and an eye for catching – and fixing – mistakes</li>
 <li>The ability to simplify complex concepts into easy-to-read, concise content</li>
 <li>A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.)</li>
 <li>Eagerness to learn and ability to shift priorities at a moment's notice</li>
 <li>Ability to work independently and manage vendor-training groups to deploy training effectively</li>
 <li>Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques</li>
 <li>Knowledge of media production, communication, and dissemination techniques and methods</li>
 <li>Previous experience with applications such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate, and MyAbsorb</li>
 </ul>
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #NJ #Trainer #Ridgefield Park #Hybrid #JND
</div>


 
  Job Title: Trainer 3
  Job Type: Regular Full-Time, Hourly
  6 years of Instructional Design and Training experience supporting Customer Service or Sales
  BA degree in Journalism, English, Marketing or other relevant field
 
 Location
 
  Ridgefield Park, NJ, USA
  Mon-Thurs on site, Fri Hybrid as business allows.
 
 Benefits
 
  Medical Insurance (Health, Dental & Vision)
  401(k) with Company Match
  Paid Time Off
  H1B/Green Card Sponsorship for qualified employee
  Hands-on experience at global industry leader Samsung
  Opportunities for career advancement
 
  If you have ambitions to be a part of a best-in-class organization and work with the very best talent in the industry on the most innovative products in the world, Samsung's eCommerce Customer Service Team is the place to be. The main function of the Trainer Manager is to conduct training and development programs for Samsung eCommerce Customer Service & ePromoter employees. This person collects information, researches, and creates training materials and programs across vendor and internal partners.
  Role & Responsibilities:
 
  Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials
  Monitor, evaluate, and record training activities and program effectiveness
  Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with manager.
  Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions
  Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures
  Facilitate training with training managers (train the trainer (TTT), internal teams and external teams
  Partner with Content Manager to update the internal knowledge base (KB) based on new products and services
  Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions in training portal, etc.)
  Track training requests from stakeholders
  Maintain a training calendar with training specifics
  Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts, Customer Satisfaction), to develop instructional materials and remediation plans
 
 Qualifications:
 
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  Meticulous grammar and an eye for catching – and fixing – mistakes
  The ability to simplify complex concepts into easy-to-read, concise content
  A unique skill or passion that you can bring to the team (e.g., videography, graphic design, gamification etc.)
  Eagerness to learn and ability to shift priorities at a moment's notice
  Ability to work independently and manage vendor-training groups to deploy training effectively
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques
  Knowledge of media production, communication, and dissemination techniques and methods
  Previous experience with applications such as Microsoft Word and PowerPoint, Cornerstone, Adobe Captivate, and MyAbsorb
 
 Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
 Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
 For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
 
 #Samsung #NJ #Trainer #Ridgefield Park #Hybrid #JND


JND

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