(Hybrid) HR Representative II

Trinity Health

1mo ago

Job
Full-time
Mid Level
Customer Relations
People, HR & Administration
Livonia

AI generated summary

You need HR knowledge, 3 years in a specialist role, familiarity with HRIS (Workday), strong communication and problem-solving skills, and MS Office proficiency. An associate’s degree is preferred.
You will manage escalated HR issues, provide transactional support, consult on policies, conduct audits, assist training, ensure compliance, and maintain relationships with staff and vendors.

Requirements

Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through a High School diploma and three (3) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience.
An associate’s degree in business administration, Business Systems, Human Resources or related field is preferred.
Must possess a basic knowledge of HRIS (i.e. Workday) and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas and be able to identify when information appears out of alignment or incorrect
Demonstrated effective decision-making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills. Demonstrated written communication skills.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
Ability to effectively interact and successfully represent the Department with higher-level managers, other various departments, functional areas and RHM's.
Demonstrated proficiency in MS Office Suite.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Responsibilities

Works in the HR Service Center environment and manages escalated colleague issues and complex inquiries generated by HR Rep I.
Provides HR transactional support for colleagues.
Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues and acts to minimize Company risk in all situations.
Markets Department services and provides world-class customer service.
Responsible for monthly audits and reports of colleague HR Administrative data and assist with various projects.
Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Works under direction of HR & Benefit Services Manager to ensure HR service delivery is consistently high-quality, and collaborates with all functional areas within the HRSC, Total Rewards, and Payroll Departments.
Serves as back-up for HR Service Center Representative to support phone queues.
Assists with training during implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment.
Ensures all processes and procedures are fully documented and updated for access in the shared drive.
May be responsible for 1st level support for all CRM case escalations from HR Rep I.
Provides support for questions from the HR Rep I team.
May serve as a representative for the Department on cross-functional project teams and actively markets Department services to RHM's and managers.
Responsible for case management of all inquiries from RHM's not currently supported by the HRSC, and provides direction to resolve inquiries in a timely manner.
Participates in projects for supported RHM's to include coordination and documentation of Plus One approvals, SSN and Eligible Dependent Verifications, Annual Enrollment, and Influenza / TB vaccinations.
Assists with development of sustainable, efficient, and effective processes for the RHM's supported by the Department within the guaranteed service level agreements.
Builds and maintains collaborative relationships with RHM staff, Payroll, HR Operations, and vendors to facilitate efficient management of escalated assignments.
Maintains strong attention to detail while focusing on customer excellence.
Utilizes the case management technology to accurately log case issues and notes for cases assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and colleague information according to established practice within HIPAA and NPPI guidelines.
Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

FAQs

What is the employment type for the HR Representative II position?

The employment type for the HR Representative II position is full time.

What is the salary range for this role?

The compensation for this role is between $21.10 and $31.65 per hour, commensurate with education and experience.

Where is the HR Representative II position located?

The position is based in Livonia and requires both on-site work and work from home in a hybrid format.

What are the essential functions of the HR Representative II?

The essential functions include managing escalated colleague issues, providing HR transactional support, assisting with training, and ensuring compliance with policies and regulations, among other responsibilities.

What qualifications are needed for this role?

A High School diploma and three years of experience in an HR specialist or customer support role are required, with an associate's degree in a related field preferred.

Is experience with HRIS systems necessary for this position?

Yes, a basic knowledge of HRIS (e.g., Workday) and an understanding of the impact of transactions on various HR processes are necessary.

What skills are important for an HR Representative II?

Important skills include effective decision-making, strong communication, analytic problem-solving, and the ability to work independently and handle multiple tasks.

Will there be opportunities for training in this role?

Yes, the HR Representative II will assist with training during the implementation of new processes and procedures.

Are there physical requirements for this position?

Yes, candidates must be able to organize work priorities, work on various tasks concurrently, and engage in frequent communication, in person and over the phone.

What is Trinity Health's commitment regarding diversity?

Trinity Health is committed to diversity, equity, and inclusion, ensuring that all colleagues have different lived experiences and talents, promoting the most accessible and equitable care for those served.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.