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ICT Analyst, Service and Identity Management

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United Nations Development Programme (UNDP)

27d ago

  • Job
    Full-time
    Junior Level
  • Data
    IT & Cybersecurity
  • Bonn

AI generated summary

  • You need an advanced degree in IT/Computer Science or a Bachelor’s with 2 years of experience, plus skills in hybrid cloud, identity management, Cisco, and relevant certifications.
  • You will support ICT projects, manage identities, oversee Microsoft 365 migration, administer networks, ensure security, and document systems while troubleshooting and coordinating user requests.

Requirements

  • Advanced university degree (Master's degree or equivalent) in Information Technology, Computer Science or related discipline is required, or
  • A first-level university degree (Bachelor´s degree) in the areas mentioned above in combination with additional 2 years of qualifying experience, will be given due consideration in lieu of Master´s degree.
  • Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant technical experience in Hybrid Cloud operations and IT infrastructure, system/network administration.
  • Experience of Azure, VMware & HyperV, multi-platform server environment (Linux + Windows), Identity Management, LDAP;
  • Experience of Cisco LAN/WAN technologies and SAN/NAS;
  • ITIL Certified;
  • Cisco Certified.
  • Azure certifications would be an asset;
  • Security and identity certifications would be an asset.
  • Microsoft Entra ID experience is desired.
  • Microsoft B2C experience is desired.
  • Fluency in English.

Responsibilities

  • Contribute to the implementation of ICT infrastructure projects related to the digital strategy, ensuring full compliance with corporate information management and technology standards, guidelines and procedures for the technology environment;
  • Support the migration to Microsoft 365 E5
  • Support the implementation of Microsoft Viva Suite
  • Implement technology facilities to ensure backup, redundancy and disaster recovery provisions in compliance with the systems introduced during the strategy;
  • Support SalesForce access and permissions
  • Comply and improve the user management lifecycle, in full collaboration with UNDP ITM and adjust to UNV onboarding/off boarding process in light of the new identity solution in place
  • Monitor Office 365 license usage, compliance and associated costs
  • Perform second and third-level desktop troubleshooting in conjunction with the ICT Help Desk in light of new infrastructure, digital workspace, cybersecurity and identity systems in place from the digital strategy;
  • Administer identities in multiple directories (Local AD, Entra ID, B2C, O365, SalesForce, Identity and Access management);
  • Coordinate user requests within existing UNV IT standards and procedures.
  • Plan, install and maintain ICT server infrastructure (Linux + Windows) and ICT services;
  • Administer Directory Services to actively maintain DNS, DHCP, Postfix, and identities;
  • Monitor, Manage, and Maintain configurations & running cost for o365/Azure/Devops cloud IaaS
  • Maintain/Document configuration management for all newly introduced services.
  • Provide technical advice on network administration to other agencies as required;
  • Plan, install and maintain firewalls, routers, switches, cabling system and patch panels as part of the cyber-security digital track;
  • Manage Virtual Private Network technology infrastructures, including site-to-site VPN, Remote Access VPN
  • Ensure the protection of corporate electronic information stored on hybrid cloud; preparation of statistical charts, tables and reports as part of the new policies on information classification and data privacy;
  • Implement and maintain IT security systems, such as Firewalls, IPS, Web-Filtering, Anti-Virus, CDN and Nessus security scans as part of the cyber-security digital track of the digital strategy;
  • Keep proper and complete documentation of all systems, implement and maintain change control procedures and update systems inventory as needed;
  • Support the development and update of the ICT disaster recovery plan that serves as input into the UNV business continuity plan, ICT infrastructure and training plans. Follow up of implementation and testing;
  • The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
  • The IPSA will work under the direct supervision of the ICT Infrastructure Team Lead.

FAQs

What is the main purpose of the ICT Analyst, Service and Identity Management position?

The main purpose of this position is to contribute to the implementation of UNV's Digital Strategy, focusing on areas such as Digital Workspace, Cloud migration, Cyber-security, and Service management.

Who will the ICT Analyst report to?

The ICT Analyst will work under the direct supervision of the ICT Infrastructure Team Lead.

What qualifications are needed for this position?

Candidates are required to have an advanced university degree (Master's) in Information Technology, Computer Science, or a related discipline, or a Bachelor's degree combined with two years of relevant experience.

What kind of experience is preferred for this role?

Experience in Hybrid Cloud operations, IT infrastructure, system/network administration, and identity management is preferred, along with familiarity with Azure, VMware, Cisco LAN/WAN technologies, and ITIL certification.

Is certification beneficial for this position?

Yes, ITIL and Cisco certifications are required, and additional certifications in Azure, security, and identity management are considered desirable.

What type of tasks will I be responsible for in this role?

Responsibilities include supporting the migration to Microsoft 365 E5, implementing Microsoft Viva Suite, managing user identities, monitoring Office 365 licenses, and ensuring ICT security and disaster recovery plans are in place.

What is the work environment like?

The work environment is collaborative, focusing on the efficient functioning of the ICT Infrastructure team as part of the broader goals of the UNV program.

What languages are required for this position?

Fluency in English at a working level is required.

Does UNDP offer equal employment opportunities?

Yes, UNDP values diversity and encourages applicants from all backgrounds, emphasizing that employment decisions are based on merit and without discrimination.

What is UNDP's stance on harassment and abuse?

UNDP does not tolerate harassment, sexual harassment, exploitation, or abuse of authority, and all selected candidates undergo relevant checks to ensure adherence to these principles.

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United Nations Development Programme (UNDP)

Government
Industry
10,001+
Employees

Mission & Purpose

The United Nations Development Programme works in nearly 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results. DISCLAIMER: The United Nations Development Programme (UNDP) does not guarantee the truthfulness, accuracy, or validity of any comments posted to its social media outlets (blogs, social networks, message boards/forums, etc.). Users must not post any content that is obscene, defamatory, profane, libelous, threatening, harassing, abusive, hateful or embarrassing to any person or entity. UNDP reserves the right to delete or edit any comments that it considers inappropriate or unacceptable, and to delete off-topic comments in order to foster conversations about the topics shared on this page.