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IDGCS Operations Business Analyst

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Oracle

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You need strong communication skills, AR and collections experience, flexibility in dynamic settings, attention to detail, and excellent time management and analytical abilities.
  • You will manage operational activities to reduce accounts receivable, drive client success, collaborate with stakeholders, and enhance customer experiences while navigating complex business challenges.

Requirements

  • Excellent communication (written and verbal) and presentation skills
  • Direct experience with AR, collections, and client success initiatives
  • Flexibility, agility, and problem-solving skills to operate in a dynamic environment
  • Ability to communicate complex information succinctly and clearly
  • Advanced attention to detail, time management, and analytical skills

Responsibilities

  • The Industry Demand Generation and Client Success Operations PMO team is responsible for managing programs that drive several key initiative areas with the greatest focus today on reduction in outstanding accounts receivable and driving client success across multiple lines of business. The Business Analyst will be responsible for a variety of operational activities all focused on helping Oracle to reduce AR and grow SaaS revenues. This role will regularly interact with internal stakeholders to facilitate collection activities, collaborate to drive successful outcomes, and ensure an exceptional customer experience.
  • The ideal candidate will be passionate about creating positive customer experiences, be able to get many different things done quickly, exhibit professionalism in all engagements, be able to successfully build trust and confidence with stakeholders and customers and have proven ability to successfully research and resolve complex business challenges. They will exhibit tenacity, have skill in navigating complex situations, be self-motivated to succeed, and can work independently.
  • The role is highly collaborative and will include partnering with contacts in multiple organizations and lines of business, as well as ongoing engagement with our leadership team and Client Success community. In Oracle office work five days per week for the onboarding period and then three days per week after the onboarding period is completed is preferred.

FAQs

What is the primary focus of the IDGCS Operations Business Analyst role?

The primary focus of the role is to help Oracle reduce accounts receivable (AR) and grow Software as a Service (SaaS) revenues while driving client success across multiple lines of business.

What qualifications are required for this position?

Candidates should have excellent communication skills, direct experience with AR, collections, and client success initiatives, flexibility and problem-solving skills, the ability to communicate complex information clearly, and strong attention to detail, time management, and analytical skills.

Will the Business Analyst be required to work from the office?

Yes, the role requires in-office work five days a week for the onboarding period and then three days a week thereafter.

What kind of organizational engagement is expected for this role?

The role involves regular interaction with internal stakeholders, ongoing engagement with the leadership team, and collaboration with contacts across multiple organizations and lines of business.

Are there opportunities for professional growth within the company?

Yes, Oracle offers global opportunities for career advancement, emphasizing work-life balance and employee development.

What kind of support does Oracle provide for employees with disabilities?

Oracle is committed to including people with disabilities at all stages of the employment process and offers accessibility assistance or accommodation when needed.

Is experience in client success initiatives important for this role?

Yes, direct experience in client success initiatives is one of the key qualifications for the role.

What does Oracle value in its workforce?

Oracle values diverse perspectives and abilities, promoting inclusive practices that inspire innovation and collaboration.

Are there any specific benefits or programs aimed at community engagement?

Yes, Oracle encourages employees to give back to their communities through volunteer programs as part of its commitment to corporate social responsibility.

How does Oracle ensure equal employment opportunity?

Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants regardless of various protected characteristics as outlined by law.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.