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IN_Associate_ServiceNow _IN-IT Services Co_IFS_PAN India

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PwC

3mo ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Quick Apply

AI generated summary

  • You should have 3+ years in ServiceNow development, 2+ years as an admin, experience with ITSM modules, JavaScript skills, understanding of APIs, and a B.Tech degree.
  • You will design and develop quality ServiceNow products, automate testing, mentor teams, configure applications, manage code consistency, and ensure effective deployments while collaborating globally.

Requirements

  • 3+ years of experience working in a development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and Glide.
  • Strong understanding of ServiceNow - essentially holding the SNow ITSM Implementer Certification.
  • Good understanding of Javascript and related technologies.
  • Experience of Dialogflow or similar NLP / Experience of developing chatbots.
  • Using Git, Azure DevOps and VS Code.
  • B.Tech.
  • Bachelor of Engineering.

Responsibilities

  • Design and develop high quality products using modern engineering practices
  • Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through automation and modern software engineering practices and tools, such as:
  • Effective branching strategies
  • Efficient, lean test automation frameworks
  • Utilizing automated code scanning tools
  • Providing quick effective quality feedback
  • Ensure support items are rapidly triaged and managed
  • Work with DevOps engineers and test engineers to embed practices in the team which enable consistent, predictable, fully tested deployments
  • Directly lead and mentor developers and test engineers on all of the above
  • Engage with stakeholders to understand user stories and determine requirements
  • Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible
  • Customize and develop ServiceNow applications and support rollout of new applications and modules
  • Configure Application UIs and Workflows
  • Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual Assistance, Integration’s hub and ATF
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
  • Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
  • Ensure that configuration is consistent across development, testing, and production environments

FAQs

What is the job title for this position?

The job title is IN_Associate_ServiceNow _IN-IT Services Co_IFS_PAN India.

What is the primary focus of the role?

The primary focus of the role is to develop and support internal security technologies and services using the ServiceNow platform to enhance the security of internal information and protect the firm's intellectual assets.

What are the mandatory skill sets required for this position?

The mandatory skill sets include 3+ years of experience working in a development role for the ServiceNow platform, 2+ years of experience as a ServiceNow administrator, and familiarity with ITSM, ITBM, HRSD, Integration Hub, and Service Portal modules.

Is a specific educational qualification required for this job?

Yes, a Bachelor of Engineering (B.Tech) is required.

Do I need to have any certifications for this position?

Desired certifications include ITIL Foundations Certification and ServiceNow Developer Certification(s).

What programming languages and technologies should I be familiar with?

You should have experience developing solutions in JavaScript and Glide, and a good understanding of RESTful Web Services and APIs.

What type of work environment can I expect?

You can expect a collaborative environment that encourages innovation and provides opportunities for personal and professional growth.

How does PwC promote inclusivity in the workplace?

PwC promotes inclusivity by providing equal employment opportunities without discrimination and striving to create an environment where everyone can contribute to their personal and the firm’s growth.

What opportunities for mentorship and support does PwC offer?

PwC offers mentorship, support for wellbeing, inclusive benefits, and flexibility programs to help employees thrive in work and life.

Will I be involved in leading and mentoring other developers?

Yes, the role includes direct leadership and mentoring of developers and test engineers.

What is the location for this job?

This job is for the PAN India region within PwC.

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PwC

Accounting
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

PricewaterhouseCoopers (PwC) is one of the Big 4 accounting firms and a leading professional services organisation. PwC offers a broad range of services, including audit and assurance, tax consulting, advisory, and legal services. They work with clients across various industries, from multinational corporations to startups, providing insights, expertise, and solutions to help them address complex challenges and achieve their goals. PwC's ultimate mission is to build trust in society and solve important problems. They strive to enhance transparency, integrity, and accountability in financial reporting, while also supporting sustainable business practices and societal advancement. PwC's purpose is to contribute to creating trust and value for their clients, people, and wider stakeholders, driving confidence and fostering innovation in a rapidly changing world.

Culture & Values

  • Act with integrity

    Speak up for what is right, especially when it feels difficult. Expect and deliver the highest quality outcomes. Make decisions and act as if our personal reputations were at stake.

  • Make a difference

    Stay informed and ask questions about the future of the world we live in. Create impact with our colleagues, our clients and society through our actions. Respond with agility to the ever changing environment in which we operate.

  • Care

    Make the effort to understand every individual and what matters to them. Recognise the value that each person contributes. Support others to grow and work in the ways that bring out their best.

  • Work together

    Collaborate and share relationships, ideas and knowledge beyond boundaries. Seek and integrate a diverse range of perspectives, people and ideas. Give and ask for feedback to improve ourselves and others.

  • Reimagine the possible

    Dare to challenge the status quo and try new things. Innovate, test and learn from failure. Have an open mind to the possibilities in every idea.

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