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Industry Enterprise Architect - Healthcare Payer

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ServiceNow

1mo ago

  • Job
    Full-time
    Expert / Leadership (9+ years)
  • Minneapolis
    Remote
  • Quick Apply

AI generated summary

  • You must have a strong background in healthcare payer systems, strategic architecture design, and proven experience with industry regulations and standards. Excellent communication and leadership skills are essential.
  • You will design and implement enterprise architecture solutions for healthcare payers, aligning business goals with IT strategies, ensuring compliance, and enhancing operational efficiency.

Requirements

  • To be successful in this role you have:
  • An entrepreneurial mindset
  • Delivered Digital Business Transformation leveraging the ServiceNow platform
  • Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
  • Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
  • An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
  • Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better
  • An ability to take complex concepts in build them into a story
  • 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role
  • A track record of success in using Human Centered Design techniques to explore the customer's current reality and set a vision for the future
  • Expertise in designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
  • Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
  • Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
  • Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Experience presenting architecture concepts, designs, and goals to technology leaders and partners
  • Willingness to travel to serve our customers across the Americas

Responsibilities

  • Engage with executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow.
  • Work with a wide variety of payer organizations, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
  • Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Business Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
  • Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
  • Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
  • Work with architecture development methods, modeling approaches and architecture patterns for integration.
  • Interact at multiple levels within a healthcare payer organization (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
  • Provide thought leadership and collaborate with internal ServiceNow business units.
  • Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc.
  • Help organizations understand how ServiceNow AI's strategy can accelerate them to value.

FAQs

What is the role of an Industry Enterprise Architect at ServiceNow?

The Industry Enterprise Architect at ServiceNow focuses on building credibility and trust with technical and business leaders in healthcare payer organizations. They develop cross-functional strategies and solutions to help customers realize the value of the ServiceNow platform by leading architecture and design engagements and providing thought leadership.

What qualifications are required for this position?

The ideal candidate should have at least 10 years of experience influencing senior technology leaders, experience with Digital Business Transformation leveraging the ServiceNow platform, expertise in advanced architectures, and familiarity with various Enterprise and Industry Architecture frameworks. An entrepreneurial mindset and strong problem-solving skills are also essential.

What specific industries or sectors does this position focus on?

This position specifically focuses on the healthcare payer sector, engaging with organizations such as insurance companies and health plans to deliver tailored solutions.

What types of engagements will I be involved in?

You will lead architecture and design engagements, facilitate workshops, provide educational sessions to customers, and help articulate strategies that align with business objectives. You will also engage with multiple stakeholders within healthcare organizations, including executives and technical leaders.

What type of travel is required for this role?

The position requires a willingness to travel to serve customers across the Americas, which may involve visiting various client sites or attending industry events.

How does ServiceNow promote inclusivity in its hiring process?

ServiceNow encourages all candidates, including those from non-traditional backgrounds, to apply regardless of whether they meet all qualifications. They are committed to creating an inclusive environment where diverse voices are heard, valued, and respected.

What is the expected impact of this role within the company?

The Industry Enterprise Architect is expected to help healthcare payer organizations understand how ServiceNow's solutions can simplify processes and drive digital transformation, thereby contributing to the overall success of both the clients and ServiceNow.

Are there any specific methodologies or frameworks that are important for this role?

Yes, familiarity with Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, and TMForum is highly valued in this position, as is a strong understanding of various technical domains including AI/ML, DevOps, and big data.

What personal qualities would contribute to success in this role?

Success in this role requires an entrepreneurial mindset, passion for building relationships, innovative thinking, and the ability to distill complex concepts into compelling narratives that can engage diverse audiences.

What resources does ServiceNow provide for career development?

ServiceNow encourages employees to pursue their personal and professional growth through various development opportunities, mentorship programs, and a collaborative work environment, supporting individuals in realizing their career aspirations.

ServiceNow

A purpose-driven company. Making work, work better for people guides everything we do.

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Culture & Values

  • Wow our customers

  • Win as a team

  • Create belonging

  • Stay hungry and humble

Benefits

  • Generous family leave

  • Flexible PTO

  • Matched donations

  • 401(k) matching

  • Annual learning stipends

  • Paid volunteer time