FAQs
What is the role of an Industry Enterprise Architect at ServiceNow?
The Industry Enterprise Architect at ServiceNow focuses on building credibility and trust with technical and business leaders in healthcare payer organizations. They develop cross-functional strategies and solutions to help customers realize the value of the ServiceNow platform by leading architecture and design engagements and providing thought leadership.
What qualifications are required for this position?
The ideal candidate should have at least 10 years of experience influencing senior technology leaders, experience with Digital Business Transformation leveraging the ServiceNow platform, expertise in advanced architectures, and familiarity with various Enterprise and Industry Architecture frameworks. An entrepreneurial mindset and strong problem-solving skills are also essential.
What specific industries or sectors does this position focus on?
This position specifically focuses on the healthcare payer sector, engaging with organizations such as insurance companies and health plans to deliver tailored solutions.
What types of engagements will I be involved in?
You will lead architecture and design engagements, facilitate workshops, provide educational sessions to customers, and help articulate strategies that align with business objectives. You will also engage with multiple stakeholders within healthcare organizations, including executives and technical leaders.
What type of travel is required for this role?
The position requires a willingness to travel to serve customers across the Americas, which may involve visiting various client sites or attending industry events.
How does ServiceNow promote inclusivity in its hiring process?
ServiceNow encourages all candidates, including those from non-traditional backgrounds, to apply regardless of whether they meet all qualifications. They are committed to creating an inclusive environment where diverse voices are heard, valued, and respected.
What is the expected impact of this role within the company?
The Industry Enterprise Architect is expected to help healthcare payer organizations understand how ServiceNow's solutions can simplify processes and drive digital transformation, thereby contributing to the overall success of both the clients and ServiceNow.
Are there any specific methodologies or frameworks that are important for this role?
Yes, familiarity with Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, and TMForum is highly valued in this position, as is a strong understanding of various technical domains including AI/ML, DevOps, and big data.
What personal qualities would contribute to success in this role?
Success in this role requires an entrepreneurial mindset, passion for building relationships, innovative thinking, and the ability to distill complex concepts into compelling narratives that can engage diverse audiences.
What resources does ServiceNow provide for career development?
ServiceNow encourages employees to pursue their personal and professional growth through various development opportunities, mentorship programs, and a collaborative work environment, supporting individuals in realizing their career aspirations.