FAQs
What is the role of the Innovation Lab Team Lead at Booking.com?
The Innovation Lab Team Lead encourages and supports the team to achieve their goals, provides leadership to a team of multi-lingual, multi-skilled agents, and drives performance while fostering development through mentoring and training.
What are the key responsibilities of this position?
Key responsibilities include managing and developing the team, overseeing operational activities such as recruitment, ensuring team members have accurate product knowledge, managing change, and creating a safe and open team environment for feedback.
What qualifications are required for this position?
The role requires a minimum of 2 years relevant experience in a Team Leader position, skills in people development, partner management, strong communication, analytical abilities, and project management skills.
Is there a focus on team development in this role?
Yes, a significant focus is on team development, including mentoring team members, understanding their development needs, and providing support and guidance.
Are there any benefits associated with this role?
Yes, benefits include full-time paid training, 29 days of holiday, discounts for family and friends, catered meals, learning and development opportunities, performance-based annual bonuses, health insurance discounts, a contributory pension plan, travel allowances, and a hybrid working model.
How does this job involve collaboration with other teams?
The Team Lead works closely with other Innovation Lab Team Leads, the Lab Lead, Service Integration Owners, and various collaboration partners like Recruitment and Planning to drive improvements and innovation across the business.
What is the work environment like for this position?
The work environment is fast-paced and dynamic, requiring the ability to work under pressure and manage multiple and conflicting priorities effectively.
Is experience in customer service necessary for this role?
While customer service experience isn't explicitly stated as a requirement, the position does involve managing Customer Service Innovation Specialists, indicating that a solid understanding of customer service principles is likely beneficial.
Does the company provide training for new employees?
Yes, there is full-time paid training provided to help new employees succeed in their roles.
Are there opportunities for travel related to this job?
Yes, there is a travel allowance provided for days when you come to the office, and employees can benefit from holiday days for personal travel.