Large

A career at Booking.com is all about the journey, helping you explore new challenges in a place where you can be your best self. With plenty of exciting twists, turns and opportunities along the way.

We’ve always been pioneers, on a mission to shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go. Under a desert sky, or in the heart of a bustling city. Discovering the perfect hideaway, or the perfect paella.

When you join us, you’ll be part of a community where taking a different path and trying something new is celebrated and supported. And where making a difference counts.

We’re determined to make the world of travel more sustainable, more accessible, and more inclusive, to create a positive impact on a global scale.

That’s why we’re always looking for people who search for better solutions, the ones eager to stray off the beaten path to find new ways of doing things.

Because at Booking.com it’s more than a job, it’s a journey we’re on together.

Technology

Booking.com

Making It Easier for Everyone to Experience the World

You need 2+ years in a Team Leader role, strong people skills, partner management, decision-making under pressure, project management, and data analysis abilities, with a customer-focused mindset.

You will lead a team, manage operations, ensure training and development, provide feedback, foster a positive environment, and handle change effectively while driving performance.

People, HR & Administration

Amsterdam

<div>
 Role Description: 
 INNOVATION LAB TEAM LEAD
 
 At Booking.com, we’re not just a platform for booking accommodation – we’re the technology that makes travel easier. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. We make it easier for everyone to experience the world.
 
 Job Summary
 
 The Innovation Lab Team Lead encourages, provides focus and supports the team to achieve their goals.
 Owns and drives the performance of the CS Innovation Specialists, providing leadership to a team of multi‐lingual, multi‐skilled agents and supports their development through mentor, training and guidance.
 Works closely together with the other Innovation Lab TLs, the Lab Lead, the Service Integration Owners and several other collaborators, such as Recruitment, Planning, Site Lead, CSM, etc., and supports them in driving improvements and innovation across our business.
 Forecasting and planning of resource allocation including how we scale our products/ services, depending on business need support demand, aligned with Business Roadmap, with proactive decision making.
 
 <div>
 Key Responsibilities
 </div>
 <ul>
 <li>Seeks continuous improvement, providing feedback and proactively sharing standard processes</li>
 <li>Manages, supports and develops an engaged, Hard-working Team of CS Innovation Specialists</li>
 <li>Takes ownership for team results, being proactive and efficient in using all resources available to understand, supervise and drive performance</li>
 <li>Manages all operational activities for the team, such as the recruitment and onboarding of new team members, collaborating closely with the relevant teams</li>
 <li>Ensures knowledge of team members (CS + product knowledge) is at accurate level</li>
 <li>Learns about the new products &amp; services in development on a functional level</li>
 <li>Effectively manages change, knows how to handle periods of change and lead a team through this by displaying motivating and encouraging behaviors</li>
 <li>Crafts a safe and open team environment where regular and constructive feedback is encouraged</li>
 <li>Understands development needs and provide support to team members, using their excellent mentor skills</li>
 <li>Acts as a role model for things we value and procedures and ensures the team understands and adheres to them</li>
 </ul>
 <div>
 Requirements of special knowledge/skills
 </div>
 <ul>
 <li>Minimum 2 years relevant experience in a Team Leader position</li>
 <li>Skilled in people development, mentoring and providing feedback</li>
 <li>Partner management skills</li>
 <li>Capacity to lead and empower, with communication and interpersonal skills</li>
 <li>Ability to understand and analyze statistical information</li>
 <li>Great prioritization, planning and project management skills</li>
 <li>Ability to work under pressure, make decisions and operate in a fast-paced environment, with multiple and conflicting priorities</li>
 <li>Dedicated to the delivery of service - solution and customer focused</li>
 </ul>
 
 Benefits
 <ul>
 <li>Full-time, paid training to help you on your way to success.</li>
 <li>29 Days of Holiday for you to do your own travel.</li>
 <li>Booking.com discount for you, your Family and friends.</li>
 <li>Delicious catered lunches or dinners accessible at our office.</li>
 <li>A huge platform for learning and development.</li>
 <li>Performance-based anual bonuses.</li>
 <li>Health Insurance Discounts</li>
 <li>Contributory pension plan</li>
 <li>The opportunity to work with some of the brightest minds from all over the planet.</li>
 <li>Travel allowance on the days you come to the office.</li>
 <li>Hybrid way of working.</li>
 </ul>
</div>


 Role Description: 
  INNOVATION LAB TEAM LEAD
 
  At Booking.com, we’re not just a platform for booking accommodation – we’re the technology that makes travel easier. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. We make it easier for everyone to experience the world.
 
  Job Summary
 
  The Innovation Lab Team Lead encourages, provides focus and supports the team to achieve their goals.
 Owns and drives the performance of the CS Innovation Specialists, providing leadership to a team of multi‐lingual, multi‐skilled agents and supports their development through mentor, training and guidance.
 Works closely together with the other Innovation Lab TLs, the Lab Lead, the Service Integration Owners and several other collaborators, such as Recruitment, Planning, Site Lead, CSM, etc., and supports them in driving improvements and innovation across our business.
 Forecasting and planning of resource allocation including how we scale our products/ services, depending on business need support demand, aligned with Business Roadmap, with proactive decision making.
 
 
   Key Responsibilities
 
 
  Seeks continuous improvement, providing feedback and proactively sharing standard processes
  Manages, supports and develops an engaged, Hard-working Team of CS Innovation Specialists
  Takes ownership for team results, being proactive and efficient in using all resources available to understand, supervise and drive performance
  Manages all operational activities for the team, such as the recruitment and onboarding of new team members, collaborating closely with the relevant teams
  Ensures knowledge of team members (CS + product knowledge) is at accurate level
  Learns about the new products & services in development on a functional level
  Effectively manages change, knows how to handle periods of change and lead a team through this by displaying motivating and encouraging behaviors
  Crafts a safe and open team environment where regular and constructive feedback is encouraged
  Understands development needs and provide support to team members, using their excellent mentor skills
  Acts as a role model for things we value and procedures and ensures the team understands and adheres to them
 
 
   Requirements of special knowledge/skills
 
 
  Minimum 2 years relevant experience in a Team Leader position
  Skilled in people development, mentoring and providing feedback
  Partner management skills
  Capacity to lead and empower, with communication and interpersonal skills
  Ability to understand and analyze statistical information
  Great prioritization, planning and project management skills
  Ability to work under pressure, make decisions and operate in a fast-paced environment, with multiple and conflicting priorities
  Dedicated to the delivery of service - solution and customer focused
 
 
  Benefits
 
  Full-time, paid training to help you on your way to success.
  29 Days of Holiday for you to do your own travel.
  Booking.com discount for you, your Family and friends.
  Delicious catered lunches or dinners accessible at our office.
  A huge platform for learning and development.
  Performance-based anual bonuses.
  Health Insurance Discounts
  Contributory pension plan
  The opportunity to work with some of the brightest minds from all over the planet.
  Travel allowance on the days you come to the office.
  Hybrid way of working.
 


Innovation Lab Team Lead - Booking.com

Netherlands

Innovation Lab Team Lead

You must have software dev experience in Java, Objective-C, Swift, JavaScript, or Perl, team management skills, and knowledge of distributed systems, DevOps, Agile, SQL/NoSQL, and cloud technologies.

You will manage engineers, foster team culture, oversee API design, ensure quality practices, drive innovation, mentor team members, and shape the product roadmap while adhering to architecture principles.

<div>
 Role Description: 
 At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, and lines of code. We’re the thrill of the first night in a new place, the excitement of the next morning, the friends you make, the journeys you take, the sights you see, and the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
 We’re a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform – whenever and however it’s convenient for them.
 Do you want to shape and build software that impacts millions of customers around the world, solving some of the world's most sophisticated ecommerce challenges? We are looking for talented Engineering Leaders to join our Amsterdam HQ.
 We are looking for Engineering Managers across multiple teams in our Business Units; FinTech, Accommodations, Central Tech, Marketplace &amp; Trips.
 More information on the different teams and business units can be found here.
 Key Job Responsibilities and Duties:
 People Leadership
 <ul>
 <li>Directly manage engineers</li>
 <li>Lead by example by taking ownership, being proactive and collaborating</li>
 <li>Nurture, grow and develop engineering talent in the team</li>
 <li>Foster a great culture that innovates, work together as a team, partner with other Booking.com com teams and roles and celebrates unified success</li>
 <li>Respect the Booking.com values and use them as a guide to the way we work</li>
 </ul>
 Technology, Craft &amp; Delivery
 <ul>
 <li>Experience in designing and architecting APIs, dealing with high traffic</li>
 <li>Experience in large scale data processing and workflow management</li>
 <li>Mastery in technology leadership</li>
 <li>Engineering delivery, quality and practices within own team</li>
 <li>Delivery of the wider engineering strategic objectives</li>
 <li>Embed agile ways of working and company values within the team</li>
 <li>Ability to get into the technical detail (where required) to coach, support and mentor the team</li>
 <li>Adhere to the default principles for architecture, quality and non-functional requirements</li>
 <li>Contribute to the evolution of best practices across the department</li>
 <li>Drive a culture of ownership and technical excellence, including reactive work such as incident escalations</li>
 <li>Learn new technologies and keep abreast of existing technologies to be able to share learnings and apply these to a variety of projects when needed</li>
 </ul>
 Architecture &amp; Product Strategy
 <ul>
 <li>Define, shape and deliver the roadmap</li>
 <li>Build new products, processes and operational plans</li>
 <li>Negotiate on the strategic importance of own product roadmap features</li>
 <li>Drive innovation in the team</li>
 <li>Own the architecture across the team</li>
 </ul>
 Role Qualifications and Requirements:
 <ul>
 <li>Experience in software development with proficiency in one of the following languages: Java, Objective-C, Swift, JavaScript, or Perl</li>
 <li>Experience managing a team of engineers in a fast paced, complex environment</li>
 <li>Experience developing large-scale distributed systems</li>
 <li>Experience with DevOps best practices like reliability fundamentals, CI/CD, Test Engineering, Observability</li>
 <li>Familiarity with Agile best practices for the full software development life cycle like coding standards, code reviews, version control in Git</li>
 <li>Familiarity with SQL and NoSQL Databases</li>
 <li>Experience working with cloud technologies like AWS, GoogleCloud, Docker, or Kubernetes</li>
 </ul>
 <div></div>
 What we offer:
 Benefits &amp; Perks: Global Impact, Personal Relevance
 <ul>
 <li>Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.</li>
 <li>Contribute to a high scale, sophisticated, extraordinary product and see the real time impact of your work on millions of travelers worldwide.</li>
 <li>Be part of a truly international fast paced environment and performance driven culture.</li>
 <li>Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.</li>
 <li>Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.</li>
 <li>Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.</li>
 <li>Diverse and creative colleagues from every corner of the world.</li>
 <li>Health, life, and disability insurance*</li>
 <li>Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.</li>
 <li>Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).</li>
 <li>Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and yearly Booking.com wallet credit.</li>
 <li>Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership</li>
 <li>On-site meals, coffee, and snacks, including healthy and vegan options, daily*</li>
 </ul>
 <div></div>
 #ThinkInclusion: Wellbeing &amp; Inclusion at Booking.com:
 Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
 We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Key Skills: 
 <div>
 Java
 </div>
 <div>
 Python
 </div>
 <div>
 Perl
 </div>
 <div>
 PHP
 </div>
 <div>
 Ruby
 </div>
 <div>
 C#
 </div>
 <div>
 Golang
 </div>
 <div>
 Node.js
 </div>
 <div>
 JavaScript
 </div>
</div>


 Role Description: 
  At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, and lines of code. We’re the thrill of the first night in a new place, the excitement of the next morning, the friends you make, the journeys you take, the sights you see, and the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
  We’re a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform – whenever and however it’s convenient for them.
  Do you want to shape and build software that impacts millions of customers around the world, solving some of the world's most sophisticated ecommerce challenges? We are looking for talented Engineering Leaders to join our Amsterdam HQ.
  We are looking for Engineering Managers across multiple teams in our Business Units; FinTech, Accommodations, Central Tech, Marketplace & Trips.
 More information on the different teams and business units can be found here.
  Key Job Responsibilities and Duties:
  People Leadership
 
  Directly manage engineers
  Lead by example by taking ownership, being proactive and collaborating
  Nurture, grow and develop engineering talent in the team
  Foster a great culture that innovates, work together as a team, partner with other Booking.com com teams and roles and celebrates unified success
  Respect the Booking.com values and use them as a guide to the way we work
 
  Technology, Craft & Delivery
 
  Experience in designing and architecting APIs, dealing with high traffic
  Experience in large scale data processing and workflow management
  Mastery in technology leadership
  Engineering delivery, quality and practices within own team
  Delivery of the wider engineering strategic objectives
  Embed agile ways of working and company values within the team
  Ability to get into the technical detail (where required) to coach, support and mentor the team
  Adhere to the default principles for architecture, quality and non-functional requirements
  Contribute to the evolution of best practices across the department
  Drive a culture of ownership and technical excellence, including reactive work such as incident escalations
  Learn new technologies and keep abreast of existing technologies to be able to share learnings and apply these to a variety of projects when needed
 
  Architecture & Product Strategy
 
  Define, shape and deliver the roadmap
  Build new products, processes and operational plans
  Negotiate on the strategic importance of own product roadmap features
  Drive innovation in the team
  Own the architecture across the team
 
  Role Qualifications and Requirements:
 
  Experience in software development with proficiency in one of the following languages: Java, Objective-C, Swift, JavaScript, or Perl
  Experience managing a team of engineers in a fast paced, complex environment
  Experience developing large-scale distributed systems
  Experience with DevOps best practices like reliability fundamentals, CI/CD, Test Engineering, Observability
  Familiarity with Agile best practices for the full software development life cycle like coding standards, code reviews, version control in Git
  Familiarity with SQL and NoSQL Databases
  Experience working with cloud technologies like AWS, GoogleCloud, Docker, or Kubernetes
 
 
  What we offer:
  Benefits & Perks: Global Impact, Personal Relevance
 
  Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
  Contribute to a high scale, sophisticated, extraordinary product and see the real time impact of your work on millions of travelers worldwide.
  Be part of a truly international fast paced environment and performance driven culture.
  Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
  Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
  Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
  Diverse and creative colleagues from every corner of the world.
  Health, life, and disability insurance*
  Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
  Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
  Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and yearly Booking.com wallet credit.
  Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
  On-site meals, coffee, and snacks, including healthy and vegan options, daily*
 
 
  #ThinkInclusion: Wellbeing & Inclusion at Booking.com:
 Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
 We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Key Skills: 
 
  Java
 
 
  Python
 
 
  Perl
 
 
  PHP
 
 
  Ruby
 
 
  C#
 
 
  Golang
 
 
  Node.js
 
 
  JavaScript
 


Engineering Manager - Booking.com

Engineering Manager

You should have a bachelor's in HR or related field, 8-10 years of HR experience, strong regional knowledge, strategic mindset, excellent communication skills, and expertise in managing change programs.

You will lead HR teams, collaborate with business leaders on talent strategies, implement HR initiatives, manage employee relations, and ensure compliance while fostering a diverse and inclusive culture.

New York

<div>
 Role Description: 
 At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Senior HR Manager in our lovely New York City office!
 
 As the Sr. Manager HR for the Americas region, you will play a pivotal role in shaping and executing people strategies that support the business priorities and drive organizational success across Canada, the United States, and LATAM. This role requires a strategic business partner who can deliver and implement people solutions that align with regional and global objectives, enhance employee engagement, and foster a high-performance culture.
 
 What You'll Be Doing:
 <ul>
 <li>Lead a team of HR Managers, Business Partners and HR Generalists in Canada, the US, and LATAM</li>
 <li>Partner with regional business leaders to understand business objectives and translate them into effective people programs. Serve as a member of the Americas Leadership team.</li>
 <li>Collaborate with business leaders to identify talent needs and develop strategies for attracting, retaining, and developing top talent.</li>
 <li>Develop and implement HR initiatives that support business growth, talent management, and organizational development across the Americas region.</li>
 <li>Collaborate with and provide strategic input on talent acquisition, employee relations, and performance management to the global and regional HR COEs ensuring alignment, teamwork and effective communication.</li>
 <li>Lead conversations and implement outcomes of succession planning, and career development initiatives tailored to the region.</li>
 <li>Lead the development and execution of regional HR policies and procedures that are consistent with global company standards and adapted to local needs.</li>
 <li>Monitor and analyze regional people metrics to identify trends, challenges, and opportunities for improvement.</li>
 <li>Work closely with our Employee Relations team, to address and resolve complex employee relations issues, ensuring fair and consistent application of company policies.</li>
 <li>Foster a culture of continuous learning and performance excellence.</li>
 <li>Promote a diverse and inclusive workplace through various company, ERG initiatives and programs.</li>
 <li>Ensure adherence to local, regional, and global labor laws and regulations.</li>
 <li>Manage HR compliance audits and address any issues or findings in a timely manner.</li>
 <li>Share best practices and insights with HR peers globally to drive consistency and innovation.</li>
 <li>Represent the HR function in regional leadership meetings and contribute to broader business strategies.</li>
 </ul>
 What You'll Bring:
 <ul>
 <li>Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced degree or HR certification (e.g., SHRM-SCP, PHR) preferred.</li>
 <li>Minimum of 8-10 years of progressive HR experience, with at least 5 years in a managerial role overseeing multiple regions.</li>
 <li>Strong knowledge of HR principles, practices, and legal requirements in Canada, the US, and Latin America.</li>
 <li>Ability to apply metrics and analysis to inform business leaders about trends and to identify targeted areas of opportunity for impact such as organizational health and efficiency, cost effectiveness, process improvement.</li>
 <li>Proven ability to develop and implement HR strategies that align with business goals and drive results</li>
 <li>Proven ability to coordinate, influence and drive results without direct authority</li>
 <li>Excellent interpersonal, communication, and leadership skills, with the ability to influence and build relationships at all levels of the organization.</li>
 <li>Demonstrated experience in managing complex employee relations issues and fostering a positive work environment.</li>
 <li>Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and decision-making authority.</li>
 <li>Excellent communication skills, including, influencing, coaching and mentoring.</li>
 <li>An expert in HR process and policy that is relevant to the function/region they are operating in.</li>
 <li>Expert in delivering large scale organizational change programmes and/or people roadmaps.</li>
 <li>A thorough understanding of managing talent lifecycles and resourcing plans.</li>
 <li>Ability to work cross functionally and partner with multiple business areas to impact business decisions.</li>
 <li>Ability to drive and own large change programmes.</li>
 <li>Strategic mindset, with the ability to work commercially.</li>
 <li>Strong finance knowledge, specifically P&amp;L, budgeting and Financial Planning.</li>
 </ul>
 
 What We'll Provide:
 
 Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
 <ul>
 <li>Medical, life, and disability insurance*</li>
 <li>Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave</li>
 <li>Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit</li>
 <li>Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership</li>
 <li>Collaborative, friendly and diverse culture</li>
 <li>Referral Program</li>
 <li>For New York City this role will have a salary range of: $203,000 - $225,500</li>
 <li>Additional Annual bonus potential</li>
 <li>
 <ul>
 <li>Please note that while our philosophy is the same in every location, benefits may differ by office/country.</li>
 </ul></li>
 </ul>
 Should you require accommodation to meet the essential functions of this job, please let us know.
</div>


 Role Description: 
 At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Senior HR Manager in our lovely New York City office!
 
  As the Sr. Manager HR for the Americas region, you will play a pivotal role in shaping and executing people strategies that support the business priorities and drive organizational success across Canada, the United States, and LATAM. This role requires a strategic business partner who can deliver and implement people solutions that align with regional and global objectives, enhance employee engagement, and foster a high-performance culture.
 
  What You'll Be Doing:
 
  Lead a team of HR Managers, Business Partners and HR Generalists in Canada, the US, and LATAM
  Partner with regional business leaders to understand business objectives and translate them into effective people programs. Serve as a member of the Americas Leadership team.
  Collaborate with business leaders to identify talent needs and develop strategies for attracting, retaining, and developing top talent.
  Develop and implement HR initiatives that support business growth, talent management, and organizational development across the Americas region.
  Collaborate with and provide strategic input on talent acquisition, employee relations, and performance management to the global and regional HR COEs ensuring alignment, teamwork and effective communication.
  Lead conversations and implement outcomes of succession planning, and career development initiatives tailored to the region.
  Lead the development and execution of regional HR policies and procedures that are consistent with global company standards and adapted to local needs.
  Monitor and analyze regional people metrics to identify trends, challenges, and opportunities for improvement.
  Work closely with our Employee Relations team, to address and resolve complex employee relations issues, ensuring fair and consistent application of company policies.
  Foster a culture of continuous learning and performance excellence.
  Promote a diverse and inclusive workplace through various company, ERG initiatives and programs.
  Ensure adherence to local, regional, and global labor laws and regulations.
  Manage HR compliance audits and address any issues or findings in a timely manner.
  Share best practices and insights with HR peers globally to drive consistency and innovation.
  Represent the HR function in regional leadership meetings and contribute to broader business strategies.
 
  What You'll Bring:
 
  Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced degree or HR certification (e.g., SHRM-SCP, PHR) preferred.
  Minimum of 8-10 years of progressive HR experience, with at least 5 years in a managerial role overseeing multiple regions.
  Strong knowledge of HR principles, practices, and legal requirements in Canada, the US, and Latin America.
  Ability to apply metrics and analysis to inform business leaders about trends and to identify targeted areas of opportunity for impact such as organizational health and efficiency, cost effectiveness, process improvement.
  Proven ability to develop and implement HR strategies that align with business goals and drive results
  Proven ability to coordinate, influence and drive results without direct authority
  Excellent interpersonal, communication, and leadership skills, with the ability to influence and build relationships at all levels of the organization.
  Demonstrated experience in managing complex employee relations issues and fostering a positive work environment.
  Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and decision-making authority.
  Excellent communication skills, including, influencing, coaching and mentoring.
  An expert in HR process and policy that is relevant to the function/region they are operating in.
  Expert in delivering large scale organizational change programmes and/or people roadmaps.
  A thorough understanding of managing talent lifecycles and resourcing plans.
  Ability to work cross functionally and partner with multiple business areas to impact business decisions.
  Ability to drive and own large change programmes.
  Strategic mindset, with the ability to work commercially.
  Strong finance knowledge, specifically P&L, budgeting and Financial Planning.
 
 
  What We'll Provide:
 
  Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
 
  Medical, life, and disability insurance*
  Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
  Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit
  Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
  Collaborative, friendly and diverse culture
  Referral Program
  For New York City this role will have a salary range of: $203,000 - $225,500
  Additional Annual bonus potential
  
   
    Please note that while our philosophy is the same in every location, benefits may differ by office/country.
   
 
 Should you require accommodation to meet the essential functions of this job, please let us know.


Senior HR Manager - Booking.com

Senior HR Manager

You need 3-5 years' attorney experience, including FinCrime counsel, strong analytical skills, and the ability to provide practical legal advice and manage tasks independently and collaboratively.

You will provide legal advice on financial crime regulations, develop compliance policies, collaborate with internal teams, and advise on contracts and new products regarding financial crime matters.

<div>
 Role Description: 
 <div>
 Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.
 </div>
 <div>
 With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&amp;Bs to 5-star luxury resorts and even tree houses. Booking.com also offers its customers the ability to book flights, rental cars, attractions and taxis as a one-stop-shop for a connected trip. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.
 </div>
 <div>
 Booking.com’s Regulatory and Financial Crime Risk Management (FCRM) Program consists of two functions - a core legal component and a program and project management team. Together, the Program is responsible for preventing, and detecting the broad range of emerging regulatory, sanctions and trade, economic, and financial crime risks attendant to our business.
 </div>
 <div>
 This Regulatory and FCRM legal role is responsible for providing advice and actionable guidance on emerging regulations and risk (including primarily on economic sanctions decisioning) to Booking.com’s business units and corporate functions, while the program and project management function coordinates the implementation or operationalization of advice received through controls design/implementation, training/awareness, and monitoring/testing.
 </div>
 <div>
 We are looking for a Legal Counsel to provide Regulatory and FCRM legal advice on day-to-day matters and escalations. In this role, you will be responsible for providing real-time advice on emerging regulatory issues pertaining to Booking.com and financial crime, with specific attention to economic sanctions, export controls, money laundering, tax evasion, and bribery/corruption. You will also work with the Senior Managing Counsel - Regulatory &amp; Financial Crime to ensure that policies, procedures and other governance infrastructure are best-in-class, partnering with colleagues at Booking Holdings Inc. and Booking Holdings Financial Services.
 </div>
 <div>
 The right candidate will have substantive legal and operational experience in a broad spectrum of regulatory financial crime matters, with primary focus on economic sanctions in the EU, UK and the US. You will have experience working with senior business leaders and responding to quickly developing regulatory changes (change management experience) in a fast-paced and diverse work environment.
 </div>
 <div>
 Booking.com aspires to have and maintain standards and processes that guard against risks to our company and contribute to the overall health and integrity of our industry. This is a rare and exciting opportunity to contribute to a legal and risk management function in material ways. And, to do so in the context of the world’s favorite pastime - travel! The highly-skilled lawyers of the Booking.com Legal and Public Affairs (LPA) department advise the business and drive the company's objectives.
 </div>
 <div>
 The role reports into the Senior Managing Counsel - Regulatory &amp; Financial Crime with flexible/remote working arrangements to be determined with the successful candidate.
 </div>
 <div>
 Key responsibilities:
 </div>
 <ul>
 <li>Provide day-to-day legal advice on financial crime related matters related to EU, UK and US regulations and other sanctions regimes, UK Bribery Act, FCPA, EU AML directives and other global equivalents</li>
 <li>Provide assistance to develop and maintain FinCrime (along with program team) related policies, procedures and processes to ensure compliance with applicable internal, legal and regulatory standards</li>
 <li>Work with external (Booking Holdings Inc. and Booking Holdings Financial Services) and internal stakeholders (Payments, FinTech, Internal Audit, Legal) to drive the FinCrime Risk Management Program</li>
 <li>Provide advisory support to the Compliance &amp; Ethics team by evaluating, strategizing several aspects of the FinCrime Program</li>
 <li>Advise on financial crime related language in contracts etc.</li>
 <li>Knowledge-share with several teams across the business (Legal, Operations, Product) Provide legal legal advice on financial crime aspects to be considered for the development of new products Ensure key stakeholders are kept apprised of relevant regulations and / or increased regulatory risk</li>
 </ul>
 <div>
 Skills and experience required:
 </div>
 <ul>
 <li>3-5 years' attorney experience, preferably in both top law firm and in-house environments and including at least two years of experience as FinCrime counsel in corporate, government or law firm environment</li>
 <li>Experience in payments industry, specifically in FinTech landscape a plus</li>
 <li>Ability to provide practical, strategic and business-oriented legal advice</li>
 <li>Ability to build strong working relationships with internal stakeholders at all levels of management and work within cross-functional teams to develop solutions to complex legal/business issues</li>
 <li>Ability to effectively manage multiple time sensitive tasks</li>
 <li>Must be detail-oriented and demonstrate strong analytical and problem solving skills</li>
 <li>Ability to work independently and collaboratively</li>
 <li>Strong organizational skills, quick learner with a strong work ethic and sense of initiative</li>
 <li>Ability to translate complex legal issues into clear and simple advice and to communicate effectively with non-legal internal colleagues across our company</li>
 </ul>
 <div>
 Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
 </div>
 <div>
 Why join the Legal &amp; Public Affairs Team now?
 </div>
 <div>
 Booking.com’s Legal &amp; Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal &amp; Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
 </div>
 <div>
 This is a journey that requires close business and Legal &amp; Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
 </div>
 <div>
 Who we are
 </div>
 <div>
 To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 165 professionals - representing more than 36 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
 </div>
 <div>
 In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).
 </div>
 <div>
 As a team, we believe in:
 </div>
 <ul>
 <li>Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future</li>
 <li>Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible</li>
 <li>Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs</li>
 <li>Providing holistic legal and public affairs advice; our team should not work in silos</li>
 <li>Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices</li>
 <li>Accepting that it's OK to make mistakes as long as we learn from them</li>
 <li>Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!</li>
 </ul>
</div>


 Role Description: 
 
  Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.
 
 
  With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. Booking.com also offers its customers the ability to book flights, rental cars, attractions and taxis as a one-stop-shop for a connected trip. The Booking.com website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.
 
 
  Booking.com’s Regulatory and Financial Crime Risk Management (FCRM) Program consists of two functions - a core legal component and a program and project management team. Together, the Program is responsible for preventing, and detecting the broad range of emerging regulatory, sanctions and trade, economic, and financial crime risks attendant to our business.
 
 
  This Regulatory and FCRM legal role is responsible for providing advice and actionable guidance on emerging regulations and risk (including primarily on economic sanctions decisioning) to Booking.com’s business units and corporate functions, while the program and project management function coordinates the implementation or operationalization of advice received through controls design/implementation, training/awareness, and monitoring/testing.
 
 
  We are looking for a Legal Counsel to provide Regulatory and FCRM legal advice on day-to-day matters and escalations. In this role, you will be responsible for providing real-time advice on emerging regulatory issues pertaining to Booking.com and financial crime, with specific attention to economic sanctions, export controls, money laundering, tax evasion, and bribery/corruption. You will also work with the Senior Managing Counsel - Regulatory & Financial Crime to ensure that policies, procedures and other governance infrastructure are best-in-class, partnering with colleagues at Booking Holdings Inc. and Booking Holdings Financial Services.
 
 
  The right candidate will have substantive legal and operational experience in a broad spectrum of regulatory financial crime matters, with primary focus on economic sanctions in the EU, UK and the US. You will have experience working with senior business leaders and responding to quickly developing regulatory changes (change management experience) in a fast-paced and diverse work environment.
 
 
  Booking.com aspires to have and maintain standards and processes that guard against risks to our company and contribute to the overall health and integrity of our industry. This is a rare and exciting opportunity to contribute to a legal and risk management function in material ways. And, to do so in the context of the world’s favorite pastime - travel! The highly-skilled lawyers of the Booking.com Legal and Public Affairs (LPA) department advise the business and drive the company's objectives.
 
 
  The role reports into the Senior Managing Counsel - Regulatory & Financial Crime with flexible/remote working arrangements to be determined with the successful candidate.
 
 
   Key responsibilities:
 
 
  Provide day-to-day legal advice on financial crime related matters related to EU, UK and US regulations and other sanctions regimes, UK Bribery Act, FCPA, EU AML directives and other global equivalents
  Provide assistance to develop and maintain FinCrime (along with program team) related policies, procedures and processes to ensure compliance with applicable internal, legal and regulatory standards
  Work with external (Booking Holdings Inc. and Booking Holdings Financial Services) and internal stakeholders (Payments, FinTech, Internal Audit, Legal) to drive the FinCrime Risk Management Program
  Provide advisory support to the Compliance & Ethics team by evaluating, strategizing several aspects of the FinCrime Program
  Advise on financial crime related language in contracts etc.
  Knowledge-share with several teams across the business (Legal, Operations, Product) Provide legal legal advice on financial crime aspects to be considered for the development of new products Ensure key stakeholders are kept apprised of relevant regulations and / or increased regulatory risk
 
 
   Skills and experience required:
 
 
  3-5 years' attorney experience, preferably in both top law firm and in-house environments and including at least two years of experience as FinCrime counsel in corporate, government or law firm environment
  Experience in payments industry, specifically in FinTech landscape a plus
  Ability to provide practical, strategic and business-oriented legal advice
  Ability to build strong working relationships with internal stakeholders at all levels of management and work within cross-functional teams to develop solutions to complex legal/business issues
  Ability to effectively manage multiple time sensitive tasks
  Must be detail-oriented and demonstrate strong analytical and problem solving skills
  Ability to work independently and collaboratively
  Strong organizational skills, quick learner with a strong work ethic and sense of initiative
  Ability to translate complex legal issues into clear and simple advice and to communicate effectively with non-legal internal colleagues across our company
 
 
   Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
 
 
   Why join the Legal & Public Affairs Team now?
 
 
  Booking.com’s Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
 
 
  This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
 
 
   Who we are
 
 
  To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 165 professionals - representing more than 36 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
 
 
  In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).
 
 
   As a team, we believe in:
 
 
  Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future
  Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
  Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
  Providing holistic legal and public affairs advice; our team should not work in silos
  Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
  Accepting that it's OK to make mistakes as long as we learn from them
  Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!
 


Legal Counsel, Regulatory & Financial Crime - Booking.com

Legal Counsel, Regulatory & Financial Crime

United Kingdom

United States

You need 10+ years in program management, strong leadership, data mastery, stakeholder management, and a strategic, results-driven mindset. Embrace collaboration and agility in a fast-paced environment.

You will lead project management best practices, report on work progress, allocate resources, execute strategic marketing programs, track privacy initiatives, and drive GenAI collaboration.

<div>
 Role Description: 
 Director of Marketing Programs
 
 About Booking.com
 
 Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $119,69 billion (2023). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.
 With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&amp;Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&amp;Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.
 At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.
 When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
 <ul>
 <li> Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.</li>
 <li> Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.</li>
 <li> Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.</li>
 <li> Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.</li>
 <li> Do the right thing. We get the right results the right way. For each other, our communities and the world around us.</li>
 </ul>
 
 Marketing
 
 When you see an irresistible offer that makes you click, you probably don't think of all the hard work that went into grabbing your attention and moving you step by step through a marketing funnel. Our marketing business unit that develops those funnels is a deep one. They cover the intricacies of search, metasearch and SEO, but also creative brand messaging, email marketing, PR partnerships and customer research. They work together in lock step to bring great deals to customers and help our partners outperform the competition.
 
 Profile Director of Marketing Programs
 
 The Director of Marketing programs manages and partners with a team of project + program managers who are accountable for building a roadmap (representing all project charters) for the function, enabling all teams to have visibility of current projects, timelines and progress reports while also being responsible for the governance of the Marketing Function.
 As the Director Program Management you will work closely with the SVP and their Marketing Leadership Team to build business cases for change programmes of work, and will be the point of contact into the Marketing LT for governance and engagement.
 You will be accountable for the successful implementation of the company must-do’s around privacy legal as well as leading the changes for Marketing channels and Marketing Technology around DMA, DSA and other legislation. Here you would work closely with the Chief Legal Officer and the Chief Risk Officer. You would also align with the CTO and team for correct implementation of cookie governance and marketing privacy processes.
 Through the Marketing Channels PMO team the Director of Program Management is closely aligned with the Marketing VPs and are able to represent them as delegates in company processes. You will advise, influence and support the MLT and be responsible for achieving the Marketing priorities. You are also responsible for the channel diversification program in order for Booking.com to achieve its company targets and financial plans. This includes alignment with a variety of cross company executives to deliver again channel roadmaps.
 You will also lead Marketing Technology projects to define the future of Marketing. You are responsible for the execution of various GenAI programs in Marketing and ensure alignment with the rest of the company and Booking.com IT governance. As such you will partner with the Chief Data Officer, Central Strategy, CTO and Senior Director of Marketing Technology.
 Responsibilities:
 <ul>
 <li> Lead best practice behaviours within Marketing on Project Management methodology and behaviours</li>
 <li> Track and report status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members</li>
 <li> Work in partnerships with the sr director of S&amp;O to ensure resources are allocated to the right work and Marketing priorities</li>
 <li> Responsible for executing the strategic marketing program portfolio (to drive synergies in the company) together with the CMO and the Marketing Leadership Team.</li>
 <li> Leading large and complex cross departmental programs within Booking.com (of strategic importance to the company).</li>
 <li> Lead in actively display, advocate and develop the leadership principles and behaviors across Booking.com, both internal and external</li>
 <li> Support Channel VPs in their roles via the Marketing Channel PMO team. Identify and implement best practices and drive efficiency</li>
 <li> Responsible for tracking and reporting status and progress of all Privacy related DMA/DSA streams of work in collaboration with cross company Functions including Chief Legal Officer, Chief Risk Officer and CTO</li>
 <li> Accountable for the Marketing progress against the company channel diversification</li>
 <li> Leading the Marketing GenAI workstream in collaboration with MLT, Central Strategy, Chief Data Officer, CTO and Senior Director of Marketing Tech</li>
 </ul> Key Skills: 
 Ideal Experience &amp; Skills:
 
 <ul>
 <li> 10+ years of experience as a Program Manager, delivery leader, or related discipline</li>
 <li> Highly structured, results driven &amp; eager to make an impact</li>
 <li> Analytical skilled and mastering data handling</li>
 <li> Proven stakeholder management; proactively manages a large amount of stakeholders</li>
 <li> Excellent communication and influencing skills and well developed business acumen</li>
 <li> Strong project management skills including experience with a range of different methodologies and techniques.</li>
 <li> Must be flexible and pragmatic in the methods employed- not dogmatic.</li>
 <li> Ability to break up a complex problem into actionable and easy to understand solutions</li>
 <li> Able to function well within ambiguity and tell a clear story with data/insights</li>
 <li> Interpersonal skills focused on collaboration, building links and relationships within diverse product teams, across organization and outside</li>
 <li> Significant Leadership experience applying mastery of a specific professional discipline or broader expertise in most/all areas within a function.</li>
 <li> Strong leadership skills with the ability to lead a team that is dealing with tough stakeholders, tight deadlines, and big impact projects</li>
 <li> Excellent corporate agility to collaborate and build relationships at all levels of the organization and have impact across the organization</li>
 <li> Ability to drive change and adapt quickly in an agile environment</li>
 <li> Deep understanding of Marketing</li>
 </ul>
 
 OTHER PERSONAL CHARACTERISTICS
 <ul>
 <li> Character traits: open mind, learning attitude, transparent behavior, positive, overachiever, strong communicator, proactive and collaborative.</li>
 <li> Strategic thinker yet focused on execution; able to roll up sleeves to get things done.</li>
 <li> Able to function in a fast-moving entrepreneurial environment.</li>
 <li> Data driven, experimental, ready to learn and open to change.</li>
 <li> Keep the customer at the centre of everything you do.</li>
 <li> Good cultural and organizational sensitivity.</li>
 <li> Committed to building a diverse, inclusive work environment.</li>
 </ul>
</div>


 Role Description: 
  Director of Marketing Programs
 
  About Booking.com
 
  Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $119,69 billion (2023). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.
  With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.
  At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.
  When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
 
   Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
   Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
   Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
   Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
   Do the right thing. We get the right results the right way. For each other, our communities and the world around us.
 
 
  Marketing
 
  When you see an irresistible offer that makes you click, you probably don't think of all the hard work that went into grabbing your attention and moving you step by step through a marketing funnel. Our marketing business unit that develops those funnels is a deep one. They cover the intricacies of search, metasearch and SEO, but also creative brand messaging, email marketing, PR partnerships and customer research. They work together in lock step to bring great deals to customers and help our partners outperform the competition.
 
  Profile Director of Marketing Programs
 
  The Director of Marketing programs manages and partners with a team of project + program managers who are accountable for building a roadmap (representing all project charters) for the function, enabling all teams to have visibility of current projects, timelines and progress reports while also being responsible for the governance of the Marketing Function.
  As the Director Program Management you will work closely with the SVP and their Marketing Leadership Team to build business cases for change programmes of work, and will be the point of contact into the Marketing LT for governance and engagement.
  You will be accountable for the successful implementation of the company must-do’s around privacy legal as well as leading the changes for Marketing channels and Marketing Technology around DMA, DSA and other legislation. Here you would work closely with the Chief Legal Officer and the Chief Risk Officer. You would also align with the CTO and team for correct implementation of cookie governance and marketing privacy processes.
  Through the Marketing Channels PMO team the Director of Program Management is closely aligned with the Marketing VPs and are able to represent them as delegates in company processes. You will advise, influence and support the MLT and be responsible for achieving the Marketing priorities.   You are also responsible for the channel diversification program in order for Booking.com to achieve its company targets and financial plans. This includes alignment with a variety of cross company executives to deliver again channel roadmaps.
  You will also lead Marketing Technology projects to define the future of Marketing. You are responsible for the execution of various GenAI programs in Marketing and ensure alignment with the rest of the company and Booking.com IT governance. As such you will partner with the Chief Data Officer, Central Strategy, CTO and Senior Director of Marketing Technology.
  Responsibilities:
 
   Lead best practice behaviours within Marketing on Project Management methodology and behaviours
   Track and report status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members
   Work in partnerships with the sr director of S&O to ensure resources are allocated to the right work and Marketing priorities
   Responsible for executing the strategic marketing program portfolio (to drive synergies in the company) together with the CMO and the Marketing Leadership Team.
   Leading large and complex cross departmental programs within Booking.com (of strategic importance to the company).
   Lead in actively display, advocate and develop the leadership principles and behaviors across Booking.com, both internal and external
   Support Channel VPs in their roles via the Marketing Channel PMO team. Identify and implement best practices and drive efficiency
   Responsible for tracking and reporting status and progress of all Privacy related DMA/DSA streams of work in collaboration with cross company Functions including Chief Legal Officer, Chief Risk Officer and CTO
   Accountable for the Marketing progress against the company channel diversification
   Leading the Marketing GenAI workstream in collaboration with MLT, Central Strategy, Chief Data Officer, CTO and Senior Director of Marketing Tech
  Key Skills: 
  Ideal Experience & Skills:
 
 
   10+ years of experience as a Program Manager, delivery leader, or related discipline
   Highly structured, results driven & eager to make an impact
   Analytical skilled and mastering data handling
   Proven stakeholder management; proactively manages a large amount of stakeholders
   Excellent communication and influencing skills and well developed business acumen
   Strong project management skills including experience with a range of different methodologies and techniques.
   Must be flexible and pragmatic in the methods employed- not dogmatic.
   Ability to break up a complex problem into actionable and easy to understand solutions
   Able to function well within ambiguity and tell a clear story with data/insights
   Interpersonal skills focused on collaboration, building links and relationships within diverse product teams, across organization and outside
   Significant Leadership experience applying mastery of a specific professional discipline or broader expertise in most/all areas within a function.
   Strong leadership skills with the ability to lead a team that is dealing with tough stakeholders, tight deadlines, and big impact projects
   Excellent corporate agility to collaborate and build relationships at all levels of the organization and have impact across the organization
   Ability to drive change and adapt quickly in an agile environment
   Deep understanding of Marketing
 
 
  OTHER PERSONAL CHARACTERISTICS
 
   Character traits: open mind, learning attitude, transparent behavior, positive, overachiever, strong communicator, proactive and collaborative.
   Strategic thinker yet focused on execution; able to roll up sleeves to get things done.
   Able to function in a fast-moving entrepreneurial environment.
   Data driven, experimental, ready to learn and open to change.
   Keep the customer at the centre of everything you do.
   Good cultural and organizational sensitivity.
   Committed to building a diverse, inclusive work environment.
 



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