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Insurance Technician

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ecocareers

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Manchester

AI generated summary

  • You need IT proficiency, awareness of Xchanging systems, customer service experience, strong attention to detail, team collaboration skills, and GCSEs in English and Maths, plus A levels.
  • You will manage projects, ensure compliance, process documentation, handle client inquiries, maintain records, and build relationships while meeting performance targets and deadlines.

Requirements

  • Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
  • Awareness and understanding of Xchanging systems.
  • Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
  • Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
  • Prior experience in insurance or a customer-facing environment is preferred.
  • Strong attention to detail with the ability to produce accurate and well-documented work.
  • Ability to work optimally within a team and provide mentorship to less expert colleagues.
  • Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
  • GCSE’s (or equivalent) including English and Maths essential.
  • A level Grade A-C (or equivalent).

Responsibilities

  • Collaborate with senior team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
  • Consistently meet agreed performance targets and deadlines.
  • Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
  • Provide accurate and timely management information to the Team Leader as needed.
  • Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
  • Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
  • Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
  • Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
  • Maintain up-to-date and accurate records on the company's systems at all times.
  • Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
  • Interpret and implement instructions and issues in line with company policies and procedures.
  • Build and maintain positive relationships with Business Units, encouraging teamwork.
  • Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
  • Handle client renewals and mid-term adjustments as required, delivering high-quality service.
  • Share valuable information that could benefit the Operating Entity or Group.
  • Remain up-to-date with industry, legal, and regulatory developments to ensure high standards of practice and output.

FAQs

What is the primary role of an Insurance Technician at Howden?

The primary role of an Insurance Technician at Howden is to provide crucial technical and administrative support to broking teams within niche Business Units, ensuring the smooth operation of reinsurance processes.

What are the key responsibilities of an Insurance Technician?

Key responsibilities include preparing and managing documentation, data entry, ensuring compliance with company policies, processing quotes and endorsements, handling client renewals, and maintaining accurate records.

Are there opportunities for career progression in this role?

Yes, there are opportunities for career progression as you can develop deep expertise in specific lines of insurance and contribute to various projects within the team.

What qualifications are required for this position?

The required qualifications include GCSEs (or equivalent) in English and Maths, with A level grades A-C (or equivalent) preferred.

What skills are desirable for the Insurance Technician role?

Desirable skills include proficiency in IT (Microsoft Word, Excel, PowerPoint), strong attention to detail, excellent verbal and written communication skills, and the ability to work effectively within a team.

Is prior experience in the insurance industry required?

While prior experience in the insurance industry or a customer-facing environment is preferred, it is not mandatory for recruitment.

Will I receive training in technical aspects of the job?

Yes, you will undergo technical training as required by industry regulations to develop the necessary expertise in your allocated business lines.

What is the work environment like at Howden?

The work environment at Howden is collaborative and supportive, with a strong emphasis on employee well-being and a culture that promotes diversity and inclusion.

How does Howden support work-life balance?

Howden supports work-life balance by offering flexible working arrangements, including hybrid working options and reasonable adjustments to align with employees' needs.

Are there opportunities for volunteering or community involvement?

Yes, Howden encourages involvement in volunteering and fundraising for charity, allowing employees to make a positive difference in society.

Is there a focus on sustainability at Howden?

Yes, Howden is committed to sustainability and making a positive impact, with governance processes and policies in place to support this commitment.

Can I get assistance with reasonable adjustments if needed?

Yes, Howden is committed to providing reasonable accommodations and can assist with adjustments such as flexible hours or hybrid working if necessary.

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ecocareers

Human Resources
Industry
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Employees

Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).