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Internal Communications Manager – Europe & North Africa (m/f/d), Fixed-term (2 years)

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Accor

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • Munich

AI generated summary

  • You need a degree in Communications or related field, 3 years' experience, fluency in English (German/French preferred), creativity, and strong organizational skills.
  • You will lead internal editorial strategies, support specialist departments, manage communication tools, monitor performance, assist with crisis comms, and collaborate on integrated campaigns.

Requirements

  • Degree in Communications, Economics, or a related field, or equivalent hospitality qualification.
  • Minimum of 3 years of experience in a communications role.
  • Proficiency in English; ideally additional fluency in German and/or French.
  • Creativity and the ability to translate strategic thinking into actionable communication plans.
  • A structured and organized way of working with a passion for innovation and creative problem-solving.

Responsibilities

  • Lead and define the editorial strategy for the internal audiences across Europe & North Africa, respecting the integrated communications’ approach, increasing knowledge and awareness for the regional business strategy
  • Act as a relay to support all specialist departments in their internal messaging and formats
  • Support on Change Communications
  • Set up, implement, and manage our internal communication tools and formats for Accor Heartists® across Europe & North Africa (e.g. newsletters, virtual townhalls)
  • Monitor and optimize the performance of internal communications targeting both headquarter teams and hotels.
  • Support internal crisis communications and prepare presentations, speeches, and talking points as needed.
  • Partner with the Employer Branding-, Social Media-, Partner Communications-, Events-, and Media Relations-teams for 360° communications campaigns

FAQs

What is the job title for this position?

The job title is Internal Communications Manager – Europe & North Africa (m/f/d), Fixed-term (2 years).

Where will this position be based?

This position will be based in our Munich Head Office.

What type of contract is being offered for this role?

A fixed-term contract for 2 years is being offered for this role.

What qualifications are required for this position?

A degree in Communications, Economics, or a related field, or equivalent hospitality qualification is required.

How much experience is needed for this role?

A minimum of 3 years of experience in a communications role is needed.

What language skills are preferred for this position?

Proficiency in English is required, and additional fluency in German and/or French is ideally preferred.

What kind of working environment can employees expect?

Employees can expect a hybrid working environment.

Are there training opportunities available for this position?

Yes, there is access to a comprehensive training catalogue within our Accor Academy.

What perks are offered to employees in this role?

Employees will receive the ALL Heartist Card and other special employee-only prices and offers in Accor hotels globally, as well as Ticket Restaurant vouchers and corporate health management activities.

What kind of internal communication initiatives will the manager be responsible for?

The manager will lead and define the editorial strategy for internal audiences, support all specialist departments, set up internal communication tools, and monitor the performance of communications.

Does this role involve supporting crisis communications?

Yes, supporting internal crisis communications and preparing presentations, speeches, and talking points as needed is part of this role.

Is there a focus on diversity and inclusion in this job?

Yes, the company is committed to diversity and inclusion and aims to attract, recruit, and promote diverse talent.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.