Logo of Huzzle

Home

Matches

Explore

Manage

Invigilator/ Test Centre Admin - (Fixed-term 6 Months, Part-time)

image

Pearson

Sep 18

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Chennai

AI generated summary

  • You need 6 months customer service experience, skills in Microsoft Office, strong communication, attention to detail, problem-solving ability, and a Pearson certification for Test Administrator.
  • You will manage test operations, assist candidates, monitor exams, ensure equipment readiness, report issues, and uphold quality and security standards.

Requirements

  • 6 months customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required
  • Customer service skills required
  • Strong written and oral communication skills
  • Ability to communicate both technical and functional
  • Ability to work independently
  • Effective time management skills
  • Ability to handle a reasonable amount of stress
  • Strong attention to detail
  • Problem solving skills
  • Alertness and courage
  • Ethics and trust
  • Knowledge in operating a computer, fax, and other office equipment
  • Annual Pearson Professional Centers certification for Test Administrator required
  • Must pass re-certification annually

Responsibilities

  • Operational Administration
  • Assure equipment is operational and test stations are free of extraneous materials
  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
  • Communicate and work with VSS technical support to investigate and fix technical issues
  • Test Center cleaning if applicable
  • Customer Service
  • Review test roster and prepare accordingly for candidates including special accommodation preparation
  • Check in candidates and verify identifications
  • Explain the test process briefly
  • Help candidates to place all personal belongings in a personal locker
  • Escort examinee to assigned test station
  • Help the examinee begin the tutorial/test
  • Answer any questions before the timed portion of the test begins
  • Monitor examinees
  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
  • Print the test results after the candidate completes the test
  • Quality Assurance and Continuous Improvement
  • Ensure the adherence to the Pearson Professional Center quality and security measures
  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

FAQs

What is the duration of this job position?

The job is a fixed-term position for 6 months.

Is this role part-time or full-time?

This role is part-time.

What are the working hours for the Test Administrator?

The working hours are flexible, with availability required between Monday to Sunday, including weekends.

Do I need any specific prior experience to apply for this job?

Yes, 6 months of customer service experience is required, and exposure in a testing environment is strongly preferred.

What certifications are required for this position?

Candidates must obtain the annual Pearson Professional Centers certification for Test Administrator and pass re-certification annually.

What are the primary responsibilities of the Test Administrator?

Primary responsibilities include operational administration, customer service, and ensuring quality assurance and continuous improvement in the testing process.

Will I work independently or as part of a team?

You will work on-site with other Test Administrators, directly serving candidates.

What skills are necessary for this job?

Necessary skills include attention to detail, communication skills, problem-solving abilities, customer service skills, and effective time management.

How does Pearson view diversity and inclusion in the workplace?

Pearson values an inclusive culture where differences are embraced, opportunities are accessible, and all individuals are supported in reaching their full potential.

Is there a physical requirement for this job?

Yes, candidates must be comfortable working in a quiet testing environment and be flexible with work hours.

image

Pearson

We add life to a lifetime of learning.

Education
Industry
10,001+
Employees

Mission & Purpose

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.