ISP Engineer I

Spectrum

1mo ago

Job
Full-time
Mid Level
Engineering
IT & Cybersecurity
Dayton

AI generated summary

You must communicate effectively in English, adapt to change, drive safely, use tools and technology, possess knowledge of HFC/DOCSIS, RF/IP technologies, and have relevant work experience.
You will enhance customer experience, monitor service quality, troubleshoot networks, install and maintain cabling and equipment, and ensure compliance with safety and regulatory standards.

Requirements

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Must demonstrate the ability to adapt and change to ensure the successes of the business
Ability to drive Company vehicle in a safe and responsible manner
Ability to use personal computer, software applications, handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment
Ability to read system layouts from blue prints and system maps to accurately measure distances, using tapes or other measuring devices
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively and work independently
Knowledge of basic mathematics and electronics
Knowledge of Hybrid Fiber Coax (HFC) and DOCSIS/CMTS
Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Knowledge of critical systems elements including but not limited to HVAC, Powering and Generators
Knowledge of Critical Systems
Knowledge of RF and IP technologies
Knowledge of Video Networking, IP and DOCSIS
Knowledge of HFC design and operational experience
Knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter)
Valid driver's license with satisfactory driving record within Company required standards
Bachelor’s degree in Electronics/Technology or Sciences or equivalent work experience preferred
Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BFTS and BDS which will be required to be obtained within 6 months from date of employment for all external candidates and internal candidates outside of Network Operations
Headend Technician or electronics / network implementation work experience 4+
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
Ability to perform job from high places (roofs)
Knowledge of company products and services
Knowledge of National Electric Code and National Electric Safety Code
Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
Basic understanding of video networking, IP networking, DOCSIS, SDV, VOD, and linear
Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Knowledge of critical systems elements including but not limited to HVAC, DC/AC-Powering and Standby Generators
Knowledge of Microwave CARS band and IP transport radios and their performance
Ability to work while standing 50 - 70% of the time
Ability to safely lift up to 50lbs. individually or with assistance

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Adhere to the ISP Playbook and business objectives, reinforcing ISP business principles.
Monitor services for quality delivery assurance.
Operate and understand ISP test equipment to verify optimum performance is being achieved
Maintain a clean, safe work environment / headend.
Maintain awareness of network activities affecting local elements.
Provide engineering and operational support for new or existing technologies.
Perform troubleshooting and assist with network resolution.
Install, configure, and operate legacy or new headend equipment.
Follow “Did I?” Checklist and Perform daily checks to ensure HE functionality.
Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling and RFC Testing.
Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
Install, align and troubleshoot earth station feed assemblies, if applicable.
Troubleshoot and maintain various types of off-air antennas for VHF, UHF, and 8VSB television and radio reception signals, including AM/FM radio reception.
Install, test and maintain DWDM optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
Install, maintain, and perform testing and required documentation of emergency alert systems.
Adhere to industry specific local, state, and federal regulations, as applicable.
Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
Perform HE and facility inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate standards.
Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
Not limited to performing analog and digital channel level measurement and quality testing, testing equipment and quality of signal throughout the network.
Create, submit, and implement approved methods of procedure and Change Management Requests.
Develops and implements network enhancements.
Support testing of backup power systems - to include generators, (UPS) uninterruptible power supplies and DC plant.
Able to use advanced troubleshooting tools and software packages.
Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
Know, understand and follow company policies.
Perform other duties as assigned.

FAQs

What is the primary responsibility of an ISP Engineer I?

The primary responsibility of an ISP Engineer I is to troubleshoot, support, and maintain network elements and connections required to support Charter's revenue-generating networks, ensuring high-quality delivery of voice, internet, and video services.

Is previous experience required for this position?

Yes, candidates should have at least 4+ years of experience in headend technician or electronics/network implementation work.

What educational background is preferred for this role?

A Bachelor's degree in Electronics/Technology or Sciences is preferred, along with valid certifications from the Society of Cable Telecommunications Engineers (SCTE).

What specific skills are necessary for an ISP Engineer I?

Necessary skills include the ability to operate ISP test equipment, perform troubleshooting, install and maintain various types of cabling, understand network technologies such as HFC and DOCSIS, and possess knowledge of critical systems elements.

Is a driver's license necessary for this position?

Yes, a valid driver's license with a satisfactory driving record is required.

What are the physical requirements for this job?

The ability to work while standing 50-70% of the time and safely lift up to 50 lbs., either individually or with assistance, is required.

Are there on-call duties involved with this role?

Yes, there is an on-call rotation required as part of the job responsibilities.

What types of technologies will an ISP Engineer I work with?

An ISP Engineer I will work with optical and electrical interfaces, including coaxial cable, fiber optic transmission, Ethernet cable, and various transport technologies such as DWDM and SONET.

How does Charter Communications support employee development?

Charter Communications offers a comprehensive pay and benefits package that rewards employees, supports their well-being, and encourages career growth.

What is the company culture like at Charter Communications?

Charter Communications is committed to fostering an inclusive culture that reflects local communities and provides equal employment opportunities, including for individuals with disabilities and veterans.

Spectrum

Telecommunications

Industry

10,001+

Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.