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IT Application Support

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Allianz

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Dubai

AI generated summary

  • You need a Bachelor's in computer science, 3+ years of experience, physical fitness, work authorization, and proficiency in MS Office and internet navigation. A Master's is a plus.
  • You will provide technical support for TATSH applications, resolve user issues, promote customer service, log interactions, document solutions, and prepare activity reports while staying updated on systems.

Requirements

  • Education: Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus
  • Experience: Minimum 3 years in a similar role
  • Physically fit to carry out duties
  • Legally permitted to work in the country of operations.
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

Responsibilities

  • Respond to the end-users via e-mail and/or telephone by providing technical support for TATSH applications suite
  • Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support
  • Identify, evaluate and prioritize end-users problems and complaints
  • Analyze end-users problems and formulate plans of resolution
  • Utilize all technical resources to solve reported problems
  • Demonstrate and promote superior customer service in handling inquiries, problems, and complaints
  • Work with departmental staff to promote, develop, and maintain strong customer service values
  • Recommends enhancements base on the received Support requests: Training for users, Enhancements on TATSH functionalities, communication materials (Users’ Guide, …)
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Advise user on appropriate action
  • Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
  • Prepare activity reports
  • Stay current with system information, changes and updates
  • Perform additional duties as assigned by the manager

FAQs

What is the primary responsibility of the IT Application Support role?

The primary responsibility is to provide technical support for the TATSH applications suite and assist end-users from various NEXtCARE Operating Entities and their business partners.

What qualifications are needed for this position?

A Bachelor’s degree in computer science or a relevant field is required, and a Master’s degree is a plus.

How many years of experience are necessary for this role?

A minimum of 3 years of experience in a similar role is required.

Is proficiency in Microsoft Office required?

Yes, fluency in MS Office applications such as Excel, Word, Outlook, and PowerPoint is necessary.

What types of technical support will I provide?

You will respond to end-users via e-mail and telephone, analyze problems, prioritize issues, formulate resolution plans, and ensure effective problem resolution.

Will I be required to document solutions to problems?

Yes, you will need to document solutions regarding standard IT applications and record them in the IT Knowledge Base.

What kind of work environment can I expect in this role?

The position is hybrid, allowing for both remote and in-person work flexibility.

Are there opportunities for professional development?

Yes, the company offers a variety of courses and targeted development programs to empower your personal and professional growth.

Is there a focus on customer service in this role?

Yes, demonstrating and promoting superior customer service when handling inquiries, problems, and complaints is a key responsibility.

Can I expect to work with international teams?

Yes, the role offers a global work environment with opportunities for international mobility and career progression.

Are there any specific legal requirements for employment?

Yes, candidates must be legally permitted to work in the country of operations.

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Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.