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IT Build Specialist (Desktop Engineer)

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myGwork - LGBTQ+ Business Community

1mo ago

  • Job
    Full-time
    Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You must have a relevant degree, 10+ years in desktop support, expertise in Windows 10/11, PowerShell skills, knowledge of endpoint management tools, and security compliance understanding.
  • You will manage device compliance, diagnose and resolve issues, develop automation scripts, maintain system updates, provide advanced support, and collaborate with teams to enhance workflows.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 10+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
  • Extensive knowledge of Windows 10 and 11, including OS configurations, patching, and driver management.
  • Proficiency in PowerShell scripting for automation and maintenance tasks.
  • Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
  • Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.
  • Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
  • Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Understanding of security compliance requirements and best practices for device management.

Responsibilities

  • Device Compliance Management
  • Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
  • Analyze root causes of non-compliance, document findings, and implement corrective actions.
  • Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
  • Automation Development
  • Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
  • Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
  • Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
  • Design client-focused solutions that meet business requirements.
  • System Maintenance and Updates
  • Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment.
  • Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
  • Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
  • Assist with Windows 10/11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
  • Troubleshooting and Support
  • Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
  • Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
  • Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

FAQs

What is the job title for this position?

The job title is IT Build Specialist (Desktop Engineer).

Where is the work location for this role?

The work location is in Toronto, Ontario, Canada.

What is the salary range for this job?

The salary range for this position is $91,200 - $136,800 CAD.

What are the typical working hours for this position?

The typical working hours for this role are 37.5 hours per week.

What qualifications are required for this role?

A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) is required, along with 10+ years of experience in desktop support or maintenance with a focus on compliance and patch management.

Is experience with PowerShell scripting necessary for this job?

Yes, proficiency in PowerShell scripting for automation and maintenance tasks is required.

What types of automation will the Desktop Engineer be expected to develop?

The Desktop Engineer is expected to develop automation scripts primarily using PowerShell to proactively address common compliance issues across the device fleet.

What are the key responsibilities of this position?

Key responsibilities include device compliance management, automation development, system maintenance and updates, and troubleshooting and support related to compliance and patch management.

Are there any preferred qualifications for this role?

Preferred qualifications include extensive experience with endpoint management platforms such as Microsoft Endpoint Manager (Intune) or SCCM, relevant certifications, and a solid understanding of security compliance requirements.

What is TD Bank's stance on diversity and inclusion?

TD Bank is committed to being an inclusive employer and is a member of myGwork, the largest global platform for the LGBTQ+ business community.

Will there be any training or onboarding support provided?

Yes, there will be training and onboarding sessions provided to ensure that you have everything you need to succeed in your new role.

How does TD Bank support colleague development?

TD Bank supports colleague development through regular career conversations, access to an online learning platform, and various mentoring programs to unlock future opportunities.

What accommodations are available during the interview process?

Accommodations such as accessible meeting rooms and captioning for virtual interviews can be arranged upon request to help remove barriers during the interview process.

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myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.