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IT Business Analyst

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Manulife

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Toronto
  • Quick Apply

AI generated summary

  • You should have expertise in business analysis, IT change management, strong communication skills, and familiarity with ITIL, SDLC, and tools like JIRA and Confluence. Proficiency in Microsoft 365 is essential.
  • You will analyze processes, identify improvements, implement systems, measure success with KPIs, facilitate brainstorming sessions, document processes, conduct training, and support change initiatives.

Requirements

  • * Professional designation / certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.
  • * Able to create clear and comprehensive technical documentation.
  • * Basic understanding of Risk Management and UX principles.
  • * Understanding of IT change management process.
  • * Proficient experience in business analysis, business system analysis and solve problems related to technology.
  • * Good verbal and written communication; able to effectively articulate technical concepts.
  • * Continuous learning from both successes and failures.
  • * Good organizational and creative problem-solving abilities.
  • * Familiar with ITIL, SDLC and Compliance.
  • * Strong problem-solving, technical, and analytical skills.
  • * Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and handle the resolution.
  • * Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.
  • * Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.
  • * Familiarity with Power BI and other data analytics software.
  • * Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
  • * Capacity for constant learning and remaining open to change and continuous improvement.
  • * Familiar with scripting languages a plus.

Responsibilities

  • Identify areas for process improvement and business transformation through analysis and team engagement.
  • Analyze current processes and systems to find inefficiencies and improvement opportunities.
  • Develop and implement new systems aligning with organizational goals.
  • Measure changes' success using key performance indicators (KPIs) and metrics.
  • Conduct value stream analyses and document "as is" and "to be" processes.
  • Lead solution brainstorming sessions and document optimal solutions.
  • Perform business analyses of functional requirements and develop data dictionaries.
  • Deliver training on new or modified system features and processes.
  • Support organizational change and provide post-implementation support.
  • Produce quality documentation and establish relationships with key business partners.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format.

What is the primary role of an IT Business Analyst at Manulife?

The primary role of an IT Business Analyst at Manulife is to enhance the employee experience by analyzing business processes, identifying areas for improvement, and implementing technology solutions that streamline workflows and boost productivity.

What qualifications are preferred for this position?

Professional designation or certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related areas would be an asset.

What skills are essential for this job?

Essential skills include proficiency in business analysis, technical documentation, problem-solving, data analysis, and familiarity with ITIL, SDLC, and compliance.

How does this role impact employee satisfaction?

This role enhances employee satisfaction by reducing operational bottlenecks and frustrations through streamlined business processes, ultimately contributing to a more productive work environment.

What tools will I use in this role?

The role requires proficiency in Microsoft 365 Suite (including Word, Excel, PowerPoint, and Visio), familiarity with Power BI, and tools such as JIRA and Confluence for collaboration.

Is there room for professional development in this job?

Yes, the position offers opportunities for professional development and leadership, encouraging employees to follow their passions and learn new skills.

What type of environment does Manulife promote?

Manulife promotes a values-first culture, continuous innovation, and a commitment to diversity, equity, and inclusion within the workplace.

Are there additional benefits provided by Manulife?

Yes, Manulife offers a wide array of customizable benefits, including health, dental, mental health services, retirement savings plans, and various paid time off benefits.

What is the salary range for this position?

The salary range for this role is expected to be between $74,270.00 CAD and $137,930.00 CAD, depending on local market conditions and relevant job-related factors.

Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.