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IT Customer Service Representative_ Subco

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Accenture

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid

AI generated summary

  • You must have advanced customer service skills, resolve IT issues, investigate root causes, collaborate with teams, and identify process improvement opportunities.
  • You will provide IT support, manage incidents, analyze issues, collaborate with teams for resolutions, and identify process improvements to enhance service quality.

Requirements

  • Advanced proficiency in Customer Service Management is required.
  • Provide exceptional customer service and support for IT production systems.
  • Effectively manage and resolve incidents, issues, and outages.
  • Investigate and analyze root causes of problems.
  • Collaborate with cross-functional teams to ensure timely resolution.
  • Identify opportunities for process improvement and contribute to continuous improvement initiatives.

Responsibilities

  • Provide exceptional customer service and support for IT production systems
  • Effectively manage and resolve incidents, issues, and outages
  • Investigate and analyze root causes of problems
  • Collaborate with cross-functional teams to ensure timely resolution
  • Identify opportunities for process improvement and contribute to continuous improvement initiatives

FAQs

What is the primary responsibility of the IT Customer Service Representative?

The primary responsibility is to manage the delivery of IT production systems and services, including driving incident, issue, and outage management.

What project will I be collaborating on as part of this role?

You will be collaborating on the '9940146379 - RIT CESUS 2012 - 2016' project for SPAIN PUBLIC HEALTH.

What skills are required for this position?

Advanced proficiency in Customer Service Management is required, along with strong problem-solving and investigative skills.

Will I be working with cross-functional teams?

Yes, you will collaborate with cross-functional teams to ensure the timely resolution of incidents and issues.

What types of incidents will I need to manage?

You will be responsible for managing incidents, issues, and outages related to IT production systems.

Is there an opportunity for process improvement in this role?

Yes, you will identify opportunities for process improvement and contribute to continuous improvement initiatives.

What does exceptional customer service entail in this role?

Providing exceptional customer service involves addressing client needs effectively and ensuring satisfaction with IT production systems and support.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.