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IT Manager

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LUSH Fresh Handmade Cosmetics - MENA

3mo ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity

AI generated summary

  • You need strong IT infrastructure skills, experience with Google Workspace and Office 365, knowledge of data protection laws, and fluency in French and English for regulatory communication.
  • You will oversee IT support, manage equipment and licenses, implement security protocols, lead projects, and ensure compliance with data privacy regulations across the region.

Requirements

  • Strong knowledge of IT infrastructure management, including hardware, software, and network systems.
  • Experience with Google Workspace, Office 365, Active Directory, and network tools like Cisco-Meraki and Fortinet FortiGate Firewall.
  • Knowledge of backup systems, particularly Veeam Backup, and proficiency in maintaining comprehensive IT documentation.
  • Preferred knowledge of data protection laws (especially GDPR) and experience handling data privacy-related tasks such as risk assessments, incident reporting, and regulatory communication.
  • Proven experience in leading IT teams across multiple regions and managing global IT operations.
  • Strong problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
  • Fluent in French and English, with the ability to liaise with CNIL and other local regulatory bodies.

Responsibilities

  • Manage and guide the Systems Administrator, ensuring all IT-related tasks and employee requests are handled efficiently.
  • Oversee IT support services and troubleshoot employee queries regarding hardware, software, and network issues.
  • Manage the procurement, inventory, and maintenance of all IT equipment, including PCs, phones, and peripherals across the region.
  • Administer IT licences for employees and ensure proper access rights are managed.
  • Collaborate with the Systems Administrator to maintain the internal network and server infrastructure, supporting various European locations.
  • Support infrastructures such as switches, VLANs, routing, VOIP, and network security.
  • Implement IT security protocols and ensure compliance with data security regulations, including GDPR.
  • Develop disaster recovery plans and maintain regular system backups.
  • Manage vendor relationships and negotiate contracts for IT services, ensuring cost-effective solutions.
  • Oversee the IT budget, including CAPEX and OPEX, and perform cost-benefit analyses for IT upgrades.
  • Plan and execute IT projects, supporting the company’s long-term digital objectives in coordination with the UK and European teams.
  • Draft and maintain IT documentation, including onboarding procedures, security protocols, and system guides for users.
  • Ensure localised data privacy training is delivered annually in France, Belgium, and Luxembourg, keeping a record of attendees and integrating new UK policies/procedures.
  • Follow up with stores on their data protection practices and provide necessary documentation and guidance.
  • Act as the point of contact for local staff on all data privacy matters, managing the local data privacy inbox.
  • Ensure incidents, data breaches, and Subject Access Requests (SARs) are properly reported and documented in coordination with the UK Data Privacy Team and local stakeholders.
  • Communicate with regulatory authorities like CNIL as necessary, ensuring yearly re-registration as the named data privacy representative for Lush France.
  • Assist in creating and reviewing data privacy policies (e.g., retention policies, deletion policies) and ensure these are aligned with company standards.

FAQs

What are the primary responsibilities of the IT Manager?

The IT Manager is responsible for managing the company's IT infrastructure, overseeing support services, implementing IT security protocols, managing vendor relationships, and serving as the Data Privacy Country Representative for the region.

Is there any travel required for this position?

While the role primarily focuses on managing IT operations across France, Belgium, and Luxembourg, occasional travel may be required to liaise with team members and support services in these regions.

What IT systems and tools should I be familiar with for this role?

Candidates should have experience with Google Workspace, Office 365, Active Directory, and network tools such as Cisco-Meraki and Fortinet FortiGate Firewall.

Are there opportunities for professional development in this position?

Yes, Lush encourages employee development and may provide opportunities for training and workshops relating to IT management and data privacy.

What languages are required for the IT Manager position?

Fluency in both French and English is required, as the IT Manager will communicate with local regulatory bodies and liaise with stakeholders across various regions.

Can I receive a bonus in this role?

Yes, there is a bonus scheme associated with the IT Manager position.

What is the company's policy on employee benefits?

Benefits include a 30% employee discount on Lush products and Spa treatments, full coverage of mutual insurance, RTT, and the option to telework two days a week.

What is the company culture like at Lush?

Lush is driven by innovation and ethics, emphasizing fresh ingredients and sustainability. The company is 10% Employee Owned, promoting collaboration and rewarding employee input in business success.

How does the role integrate data privacy responsibilities?

The IT Manager will act as the point of contact for local staff on data privacy matters, ensure annual data privacy training, manage documentation, and coordinate incidents and data breaches with the UK Data Privacy Team.

Are there specific IT security regulations I need to be aware of?

Yes, the IT Manager must ensure compliance with data security regulations, including GDPR, and implement necessary IT security protocols.

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LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.