We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. 
We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans.

We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. 

We believe in happy people making happy soap, putting our faces on our products and making our mums proud. 

We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. 

We believe our products are good value, that we should make a profit and that the customer is always right. 

Manufacturing & Electronics

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Retail & Consumer Goods

You need energy, enthusiasm, a positive outlook, teamwork skills, responsibility, a passion for handmade cosmetics, B1 German, and flexibility.

You will engage customers, operate the cash register, manage inventory and product presentation, conduct monthly stock counts, attend training, and mentor new colleagues.

Customer Relations

Sales & Business Development

Wer Wir Sind & Wofür Wir Stehen<br><br>Wahrscheinlich kennst du LUSH schon als den Ort, der einen guten Duft durch die Innenstadt schweben lässt. - Doch LUSH ist noch viel mehr als ein Unternehmen für frische, handgefertigte, 95% vegane und 100% vegetarische Kosmetik. LUSH ist auch die Erfinderin der Badebombe und des festen Shampoos.<br><br>LUSH engagiert sich für Menschenrechte, Tierrechte und Umweltschutz<br><br>Wir wollen die Welt besser hinterlassen, als wir sie vorgefunden haben. Deswegen sind wir zu 100% tierleidfrei, verkaufen komplett plastikfreie Produkte und fördern zusätzlich Engagement für Umwelt und Tiere mit dem LUSH Prize und dem LUSH Spring Prize.<br><br>Wir suchen flexible Mitarbeiter*innen in Teilzeit für 20 Stunden pro Woche ab dem 1.05.25<br><br>DAS SIND DEINE AUFGABEN<br><br>Begeistere Kund*innen für LUSH-Produkte.<br><br>Bediene die Kasse, nimm Ware und Reklamationen entgegen.<br><br>Gestalte den Warenaufbau und seine Präsentation.<br><br>Realisiere die monatlichen Inventuren.<br><br>Entwickle dich weiter mit Schulungen & Meetings und<br><br>gib' das Wissen an neue Kolleg*innen weiter.<br><br>SO UNTERSTÜTZEN WIR DICH DABEI<br><br>Ein liebevoll handgefertigtes und frisch hergestelltes Produktsortiment.<br><br>Teamwork in einem kreativen Umfeld mit viel Spaß, Abwechslung und Raum für Eigeninitiative.<br><br>Regelmäßige, interne Fort- und Weiterbildung.<br><br>Employee Assistance Program für herausfordernde Lebenslagen.<br><br>Mitarbeiter*innenrabatt von 50%.<br><br>30 Tage + 1 Tag Urlaub am Geburtstag.<br><br>Du brennst für dein Ehrenamt? Erhalte bis zu 2 Tage zusätzlich frei pro Jahr.<br><br>Wir bezuschussen deine Betriebliche Altersvorsorge mit 25%.<br><br>Attraktiver Bonus.<br><br>Employee Benefit Trust.<br><br>Your Benefit, Your Choice. Wähle Zwischen<br><br>Kooperation mit Urban Sports Club, um unseren Mitarbeiter*innen eine kostengünstige Mitgliedschaft anbieten zu können oder<br><br>Nachhaltige Mobilität: Wir bezuschussen dein Deutschlandticket oder fördern dein Firmenfahrradleasing.<br><br>DAS IST UNS WICHTIG<br><br>Energy, Leidenschaft und eine positive Einstellung.<br><br>Freude am Umgang mit deinen Mitmenschen.<br><br>Teamgeist, Verantwortungsbewusstsein und Engagement.<br><br>Interesse an frischer, handgemachter Kosmetik.<br><br>Deutschkenntnisse auf min. B1-Niveau.<br><br>Flexibilität.<br><br>Lush als Arbeitgeberin<br><br>Wir bei Lush stehen für Chancengerechtigkeit, die wir als Unternehmen vorleben und ermöglichen wollen.<br><br>Wer oder wie jemand ist, spielt bei uns keine Rolle. Wir wollen allen Menschen ein Umfeld bieten, das sie einbezieht. Jede Erfahrung und Ansicht ist einzigartig und trägt zur Vielfalt bei. Von der Vielfalt wollen wir lernen und an ihr können wir wachsen.<br><br>Alle Bewerber*innen erhalten bei uns die gleiche Chance – unabhängig von Alter, Genderidentität, Sprache, Herkunft, Nationalität, Aussehen, Religion, Glaube, Kultur, sozialem und wirtschaftlichem Status, sexueller Orientierung oder Körper.<br><br>Apply for this job<br><br>Über uns<br><br>Das britische Unternehmen LUSH ist Hersteller und Einzelhändler frischer, handgefertigter Kosmetik mit weltweit über 900 Filialen und weiteren E-Commerce Shops in über 40 Ländern. Gegründet 1995, umfasst das Sortiment über 300 Produkte im Bereich der nachhaltigen Pflege. Lush ist ein kampagnenführendes Unternehmen, welches mit Graswurzelgruppen und Aktivist*innen kooperiert, die sich für Menschenrechte, Tierrechte und Umweltschutz einsetzen.

Wer Wir Sind & Wofür Wir StehenWahrscheinlich kennst du LUSH schon als den Ort, der einen guten Duft durch die Innenstadt schweben lässt. - Doch LUSH ist noch viel mehr als ein Unternehmen für frische, handgefertigte, 95% vegane und 100% vegetarische Kosmetik. LUSH ist auch die Erfinderin der Badebombe und des festen Shampoos.LUSH engagiert sich für Menschenrechte, Tierrechte und UmweltschutzWir wollen die Welt besser hinterlassen, als wir sie vorgefunden haben. Deswegen sind wir zu 100% tierleidfrei, verkaufen komplett plastikfreie Produkte und fördern zusätzlich Engagement für Umwelt und Tiere mit dem LUSH Prize und dem LUSH Spring Prize.Wir suchen flexible Mitarbeiter*innen in Teilzeit für 20 Stunden pro Woche ab dem 1.05.25DAS SIND DEINE AUFGABENBegeistere Kund*innen für LUSH-Produkte.Bediene die Kasse, nimm Ware und Reklamationen entgegen.Gestalte den Warenaufbau und seine Präsentation.Realisiere die monatlichen Inventuren.Entwickle dich weiter mit Schulungen & Meetings undgib' das Wissen an neue Kolleg*innen weiter.SO UNTERSTÜTZEN WIR DICH DABEIEin liebevoll handgefertigtes und frisch hergestelltes Produktsortiment.Teamwork in einem kreativen Umfeld mit viel Spaß, Abwechslung und Raum für Eigeninitiative.Regelmäßige, interne Fort- und Weiterbildung.Employee Assistance Program für herausfordernde Lebenslagen.Mitarbeiter*innenrabatt von 50%.30 Tage + 1 Tag Urlaub am Geburtstag.Du brennst für dein Ehrenamt? Erhalte bis zu 2 Tage zusätzlich frei pro Jahr.Wir bezuschussen deine Betriebliche Altersvorsorge mit 25%.Attraktiver Bonus.Employee Benefit Trust.Your Benefit, Your Choice. Wähle ZwischenKooperation mit Urban Sports Club, um unseren Mitarbeiter*innen eine kostengünstige Mitgliedschaft anbieten zu können oderNachhaltige Mobilität: Wir bezuschussen dein Deutschlandticket oder fördern dein Firmenfahrradleasing.DAS IST UNS WICHTIGEnergy, Leidenschaft und eine positive Einstellung.Freude am Umgang mit deinen Mitmenschen.Teamgeist, Verantwortungsbewusstsein und Engagement.Interesse an frischer, handgemachter Kosmetik.Deutschkenntnisse auf min. B1-Niveau.Flexibilität.Lush als ArbeitgeberinWir bei Lush stehen für Chancengerechtigkeit, die wir als Unternehmen vorleben und ermöglichen wollen.Wer oder wie jemand ist, spielt bei uns keine Rolle. Wir wollen allen Menschen ein Umfeld bieten, das sie einbezieht. Jede Erfahrung und Ansicht ist einzigartig und trägt zur Vielfalt bei. Von der Vielfalt wollen wir lernen und an ihr können wir wachsen.Alle Bewerber*innen erhalten bei uns die gleiche Chance – unabhängig von Alter, Genderidentität, Sprache, Herkunft, Nationalität, Aussehen, Religion, Glaube, Kultur, sozialem und wirtschaftlichem Status, sexueller Orientierung oder Körper.Apply for this jobÜber unsDas britische Unternehmen LUSH ist Hersteller und Einzelhändler frischer, handgefertigter Kosmetik mit weltweit über 900 Filialen und weiteren E-Commerce Shops in über 40 Ländern. Gegründet 1995, umfasst das Sortiment über 300 Produkte im Bereich der nachhaltigen Pflege. Lush ist ein kampagnenführendes Unternehmen, welches mit Graswurzelgruppen und Aktivist*innen kooperiert, die sich für Menschenrechte, Tierrechte und Umweltschutz einsetzen.

Sales Assistant (m/w/d) - LUSH Fresh Handmade Cosmetics - MENA

&lt;strong&gt;Wer Wir Sind &amp;amp; Wofür Wir Stehen&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wahrscheinlich kennst du LUSH schon als den Ort, der einen guten Duft durch die Innenstadt schweben lässt. - Doch LUSH ist noch viel mehr als ein Unternehmen für frische, handgefertigte, 95% vegane und 100% vegetarische Kosmetik. LUSH ist auch die Erfinderin der Badebombe und des festen Shampoos.&lt;br&gt;&lt;br&gt;LUSH engagiert sich für Menschenrechte, Tierrechte und Umweltschutz&lt;br&gt;&lt;br&gt;Wir wollen die Welt besser hinterlassen, als wir sie vorgefunden haben. Deswegen sind wir zu 100% tierleidfrei, verkaufen komplett plastikfreie Produkte und fördern zusätzlich Engagement für Umwelt und Tiere mit dem LUSH Prize und dem LUSH Spring Prize.&lt;br&gt;&lt;br&gt;Wir suchen flexible Mitarbeiter*innen in Teilzeit für 20 Stunden pro Woche ab dem 1.05.25&lt;br&gt;&lt;br&gt;DAS SIND DEINE AUFGABEN&lt;br&gt;&lt;br&gt;Begeistere Kund*innen für LUSH-Produkte.&lt;br&gt;&lt;br&gt;Bediene die Kasse, nimm Ware und Reklamationen entgegen.&lt;br&gt;&lt;br&gt;Gestalte den Warenaufbau und seine Präsentation.&lt;br&gt;&lt;br&gt;Realisiere die monatlichen Inventuren.&lt;br&gt;&lt;br&gt;Entwickle dich weiter mit Schulungen &amp;amp; Meetings und&lt;br&gt;&lt;br&gt;gib' das Wissen an neue Kolleg*innen weiter.&lt;br&gt;&lt;br&gt;SO UNTERSTÜTZEN WIR DICH DABEI&lt;br&gt;&lt;br&gt;Ein liebevoll handgefertigtes und frisch hergestelltes Produktsortiment.&lt;br&gt;&lt;br&gt;Teamwork in einem kreativen Umfeld mit viel Spaß, Abwechslung und Raum für Eigeninitiative.&lt;br&gt;&lt;br&gt;Regelmäßige, interne Fort- und Weiterbildung.&lt;br&gt;&lt;br&gt;Employee Assistance Program für herausfordernde Lebenslagen.&lt;br&gt;&lt;br&gt;Mitarbeiter*innenrabatt von 50%.&lt;br&gt;&lt;br&gt;30 Tage + 1 Tag Urlaub am Geburtstag.&lt;br&gt;&lt;br&gt;Du brennst für dein Ehrenamt? Erhalte bis zu 2 Tage zusätzlich frei pro Jahr.&lt;br&gt;&lt;br&gt;Wir bezuschussen deine Betriebliche Altersvorsorge mit 25%.&lt;br&gt;&lt;br&gt;Attraktiver Bonus.&lt;br&gt;&lt;br&gt;Employee Benefit Trust.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Benefit, Your Choice. Wähle Zwischen&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Kooperation mit Urban Sports Club, um unseren Mitarbeiter*innen eine kostengünstige Mitgliedschaft anbieten zu können oder&lt;br&gt;&lt;br&gt;Nachhaltige Mobilität: Wir bezuschussen dein Deutschlandticket oder fördern dein Firmenfahrradleasing.&lt;br&gt;&lt;br&gt;DAS IST UNS WICHTIG&lt;br&gt;&lt;br&gt;Energy, Leidenschaft und eine positive Einstellung.&lt;br&gt;&lt;br&gt;Freude am Umgang mit deinen Mitmenschen.&lt;br&gt;&lt;br&gt;Teamgeist, Verantwortungsbewusstsein und Engagement.&lt;br&gt;&lt;br&gt;Interesse an frischer, handgemachter Kosmetik.&lt;br&gt;&lt;br&gt;Deutschkenntnisse auf min. B1-Niveau.&lt;br&gt;&lt;br&gt;Flexibilität.&lt;br&gt;&lt;br&gt;Lush als Arbeitgeberin&lt;br&gt;&lt;br&gt;Wir bei Lush stehen für Chancengerechtigkeit, die wir als Unternehmen vorleben und ermöglichen wollen.&lt;br&gt;&lt;br&gt;Wer oder wie jemand ist, spielt bei uns keine Rolle. Wir wollen allen Menschen ein Umfeld bieten, das sie einbezieht. Jede Erfahrung und Ansicht ist einzigartig und trägt zur Vielfalt bei. Von der Vielfalt wollen wir lernen und an ihr können wir wachsen.&lt;br&gt;&lt;br&gt;Alle Bewerber*innen erhalten bei uns die gleiche Chance – unabhängig von Alter, Genderidentität, Sprache, Herkunft, Nationalität, Aussehen, Religion, Glaube, Kultur, sozialem und wirtschaftlichem Status, sexueller Orientierung oder Körper.&lt;br&gt;&lt;br&gt;Apply for this job&lt;br&gt;&lt;br&gt;Über uns&lt;br&gt;&lt;br&gt;Das britische Unternehmen LUSH ist Hersteller und Einzelhändler frischer, handgefertigter Kosmetik mit weltweit über 900 Filialen und weiteren E-Commerce Shops in über 40 Ländern. Gegründet 1995, umfasst das Sortiment über 300 Produkte im Bereich der nachhaltigen Pflege. Lush ist ein kampagnenführendes Unternehmen, welches mit Graswurzelgruppen und Aktivist*innen kooperiert, die sich für Menschenrechte, Tierrechte und Umweltschutz einsetzen.

LUSH

Sales Assistant (m/w/d)

You must excel in customer service, manage your team with positivity, promote teamwork, and communicate effectively to create an unforgettable experience for customers and a supportive work environment.

You will lead the sales team, ensure a welcoming customer experience, maintain store appearance, drive sales, train staff, organize events, uphold safety standards, and foster personal development.

Bath

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Diversity matters
</b><br>
We are building a brand that represents the people of the world. It&rsquo;s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
<br>
<br>
We see you, we celebrate you, we want you!<br>
<br>
<b>Who we are</b><br>
You might know us as the inventors of the bath bomb, but there&rsquo;s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
<br>
<br>
The Living Wage Foundation&rsquo;s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what&rsquo;s inside that counts - whether that&rsquo;s an ingredient in a product, or the minerals in a smartphone.
<br>
<br>
<b>The role</b><br>
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You&rsquo;ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.</div><div></div><div><br>
Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.</div><div></div><div><br>
In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.</div><div><br>
<br>
<b>Key Information</b><br>
<br>
<b>Hours available:</b> 16,24,32 hrs</div><div></div><div><b><br>
Application Deadline: 12/01/2025 midnight</b></div><div><br>
<b>
Start Date: 03/2025</b></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.</li>
<li>Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.</li>
<li>Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.</li>
<li>Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.</li>
<li>Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.</li>
<li>Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.</li>
<li>Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.</li>
<li>Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.</li>
<li>Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Skills and Experience<br>
</b></h3><br>
<div><br>
<b>Customer Service</b>: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.<br>
</div><div><b>Management Skills</b>: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.</div><div>
<br>
<b>Teamwork</b>: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.<br>
</div><div><b>Communication</b>: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.</div><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><br>
<ul>
<li>
Holiday allowance</li>
<li>50% discount on Lush products and spa treatments</li>
<li>Profit-based bonus</li>
<li>Complimentary spa treatment*</li>
<li>Pension scheme</li>
<li>Paid day off for weekday birthdays</li>
<li>Cycle to work scheme</li>
<li>Discounted rail and bus season tickets</li>
<li>Employee assistance programme</li>
<li>6 months&rsquo; full pay for parental leave (primary caregiver)*</li>
<li>Financial childcare support on return to work*</li>
<li>Flexible working</li>
<li>qualifying period &amp; hours required</li></ul><h3 class="jobSectionHeader"><b><br>
About Lush</b></h3><div>
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.<br>
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold &lsquo;naked&rsquo; to the customer without any packaging.<br>
<br>
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!<br>
<br>
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.<br>
<br>
In the UK we currently have offices located in Poole, Dorset and Soho, London.</div></div>

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.


We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.


The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.


The role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.
In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.

Key Information

Hours available: 16,24,32 hrs
Application Deadline: 12/01/2025 midnight

Start Date: 03/2025
Key Responsibilities


Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills and Experience


Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.

Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.
Benefits


Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for weekday birthdays
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*
Financial childcare support on return to work*
Flexible working
qualifying period & hours required
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.

Supervisor - LUSH Fresh Handmade Cosmetics - MENA

Supervisor

You must have a passion for exceptional customer service, strong management and teamwork skills, and effective verbal communication to lead your team and achieve business goals.

You will lead your team to enhance customer experiences, drive sales, manage finances, recruit talent, organize events, ensure store visuals align with trends, and maintain a positive work environment.

Hospitality & Retail

Kingston upon Hull

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Diversity matters</b></div><div>
We are building a brand that represents the people of the world. It&rsquo;s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.</div><div></div><div><br>
We see you, we celebrate you, we want you!</div><div></div><div><b><br>
Who we are</b></div><div>
You might know us as the inventors of the bath bomb, but there&rsquo;s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.</div><div></div><div><br>
The Living Wage Foundation&rsquo;s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what&rsquo;s inside that counts - whether that&rsquo;s an ingredient in a product, or the minerals in a smartphone.</div><div></div><div><b><br>
The role</b></div><div>
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.</div><div></div><div><br>
You will be responsible for creating and executing &quot;top box&quot; goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It&rsquo;s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.</div><div></div><div><br>
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don&rsquo;t know, so we&rsquo;ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.</div><div></div><div><br>
Key information</div><div>
Contract hours: 32-40 hours<br>
Contract type - Fixed Term - 9/12 months parental leave</div><div></div><div><br>
Interview dates:<br>
Telephone interview dates - 9th January<br>
Trial Shift - 20th and 21st January</div><div></div><div><br>
Start date: 1st February</div><h3 class="jobSectionHeader"><b><br>
What will you be responsible for as a Store Manager?</b></h3><br>
<ul>
<li>
Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.</li>
<li>Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.</li>
<li>Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.</li>
<li>Manage the shop&rsquo;s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.</li>
<li>Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.</li>
<li>Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.</li>
<li>Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.</li>
<li>Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.</li>
<li>Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.</li>
<li>Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><div><br>
<b>
Customer Service:</b> A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.</div><div>
<br>
<b>Management Skills:</b> Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.</div><div>
<br>
<b>Teamwork:</b> Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.<br>
</div><div><b>Communication: </b>Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.</div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><br>
<ul>
<li>
Holiday allowance</li>
<li>50% discount on Lush products and spa treatments</li>
<li>Discretionary and profit-based bonus</li>
<li>Pension scheme</li>
<li>Paid day off for your birthday</li>
<li>Cycle to work scheme</li>
<li>Discounted rail and bus season tickets</li>
<li>Employee assistance programme</li>
<li>6 months&rsquo; full pay for parental leave (primary caregiver)</li>
<li>Financial childcare support on return to work</li>
<li>Flexible working</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Lush</b></h3><div>
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.<br>
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold &lsquo;naked&rsquo; to the customer without any packaging.<br>
<br>
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!<br>
<br>
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.<br>
<br>
In the UK we currently have offices located in Poole, Dorset and Soho, London.</div></div>

Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.
You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.
Key information
Contract hours: 32-40 hours
Contract type - Fixed Term - 9/12 months parental leave
Interview dates:
Telephone interview dates - 9th January
Trial Shift - 20th and 21st January
Start date: 1st February
What will you be responsible for as a Store Manager?


Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.

Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.

Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
Benefits


Holiday allowance
50% discount on Lush products and spa treatments
Discretionary and profit-based bonus
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)
Financial childcare support on return to work
Flexible working
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.

LUSH Fresh Handmade Cosmetics - MENA

Mission