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IT Manager

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RAFFLES

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    IT & Cybersecurity
  • Dubai
  • Quick Apply

AI generated summary

  • You must have solid financial acumen, leadership skills, IT knowledge (cabling, networking, OS), and experience in hospitality. Strong interpersonal skills and a relevant degree/diploma are preferred.
  • You will ensure 24/7 system availability, support user training, manage vendor relations, maintain security, conduct audits, oversee backups, and report project status to corporate.

Requirements

  • Solid business / financial acumen with good understanding of luxury hotel operations
  • Act as a role model in delivering elegant and understated service with sophistication
  • Demonstrate leadership qualities to build strong employee engagement
  • Strong interpersonal skills and attention to detail
  • Proven organizational skills, able to set and meet deadlines with quality results
  • Good understanding of budgeting, forecasting, expenses and payroll control
  • Executive presence – self-assured exuding quiet confidence and humility
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
  • Must have knowledge of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications.
  • Must have strong interpersonal skills and be able to relate to all levels of management.
  • Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.
  • Must have experience in negotiating and executing computer data communication contracts.
  • Degree from a reputable hotel school preferred / Diploma in IT
  • Minimum of 1-2 years experience in the same position at the same hospitality level.

Responsibilities

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage point of sale computer systems, are available twenty-four (24) hours per day.
  • Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
  • In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
  • Assist individual departments in setting up computer training for their individual departmental needs.
  • Establish and maintain system security procedures consistent with control requirements and corporate policy.
  • Maintain accurate records of systems files; software and hardware problems and service requirements.
  • Develop and maintain, in co-operation with the Purchasing Department, a supplier and product list for all stock date processing supplies.
  • Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
  • Develop new applications as requested by department heads only after the approval of corporate office.
  • Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.
  • Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendation for new projects based on needs of properties in region.

FAQs

What are the main responsibilities of the IT Manager at Raffles the Palm Dubai?

The IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel, including the Front Office Property Management System, Call Accounting, and Food & Beverage point of sale systems, as well as providing effective support for back-office, Sales, Catering, Marketing, and Talent & Culture applications.

What qualifications are required for the IT Manager position?

A degree from a reputable hotel school is preferred, or a diploma in IT is required.

How many years of experience are required for this position?

A minimum of 1-2 years of experience in the same position at the same hospitality level is required.

Will the IT Manager need to liaise with suppliers and corporate offices?

Yes, the IT Manager will act as the hotel’s liaison with hardware and software suppliers and coordinate with corporate MIS for system implementations and upgrades.

What skills are important for the IT Manager role?

Important skills include strong interpersonal skills, organizational skills, knowledge of computer networking and operating systems, budgeting, forecasting, and the ability to train users with varying degrees of computer knowledge.

Is prior experience in negotiating and executing computer data communication contracts necessary?

Yes, the IT Manager must have experience in negotiating and executing computer data communication contracts.

What kind of schedule can the IT Manager expect?

The IT Manager must be willing to work a flexible schedule to accomplish all major responsibilities and tasks.

Will the IT Manager be involved in training staff?

Yes, the IT Manager will assist individual departments in setting up computer training for their specific needs.

How is the performance of the IT Manager evaluated?

The IT Manager reports regularly to corporate on the status of assigned corporate projects and conducts system audits to maintain standardization and identify problems, making recommendations as needed.

What is the company culture like at Accor?

Accor promotes a culture where employees are welcomed as they are, encouraged to grow and learn, and are given opportunities to explore limitless possibilities within the organization.

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RAFFLES

Travel & Leisure
Industry
501-1000
Employees
1887
Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.