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IT Network Service Leader

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Volvo Group

7d ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Lyon

AI generated summary

  • You must be fluent in English, skilled in negotiation, able to manage stakeholders, and assess service delivery. Proven ITIL/SIAM experience, strong communication, and execution abilities are essential.
  • You will manage service lifecycles, drive innovation, oversee supplier relations, monitor service levels, and optimize costs while promoting and enhancing network services based on user feedback.

Requirements

  • Fluency in English for the international context & ability to comprehend contractual written English
  • Good practice in negotiation and facilitation of decision making.
  • Ability to convince and manage stakeholders (internal or external) in scope
  • Excellent communication & presentation skills
  • At ease in a multi-cultural environment
  • Understanding and ability to present and explain business use cases and value proposition of using services in different contexts
  • Strong quality focus and a personal drive to reach the objectives and targets set for your unit
  • Ability to assess service delivery by suppliers and identify performance gaps or need for improvement
  • Proven experience as overseeing runtime and financial activities for IT infrastructures in an international context
  • Proven experience working with ITIL & SIAM services context
  • Ability to get things done and execute as planned
  • Ability to prepare, present and propose decisions at management (Director, VP) level
  • Fluency in English for the international context & ability to comprehend contractual written English
  • Good practice in negotiation and facilitation of decision making.
  • Ability to convince and manage stakeholders (internal or external) in scope
  • Excellent communication & presentation skills
  • At ease in a multi-cultural environment
  • Understanding and ability to present and explain business use cases and value proposition of using services in different contexts
  • Strong quality focus and a personal drive to reach the objectives and targets set for your unit
  • Ability to assess service delivery by suppliers and identify performance gaps or need for improvement
  • Proven experience as overseeing runtime and financial activities for IT infrastructures in an international context
  • Proven experience working with ITIL & SIAM services context
  • Ability to get things done and execute as planned
  • Ability to prepare, present and propose decisions at management (Director, VP) level

Responsibilities

  • Manage the full lifecycle of one or several services within Network Connectivity area.
  • Propose the policies and directives, strategic directions, long term plan and roadmaps for those services.
  • Focus on service strategy and service design: drive innovation and lead the development of services based on prioritized business requirements that are provided by the demand organizations who use those services.
  • Continuously promote the service offerings to optimize their usage and deliver maximum value to the business while fostering open communication channels to actively listen to service user feedbacks to enhance existing services and inform future developments.
  • Manage the content of the Network infrastructure catalogue, projects, and deliveries, in order to optimize the partner deliveries and the cost of the services for Volvo as well as continual improvement of the usability and ease of selection, of ordering and of implementation of the services.
  • Secure input to contractual negotiations to modify, clarify or optimize the services provided by the main supplier and potentially with sub-suppliers or other direct Volvo suppliers of infrastructure services, software or hardware.
  • Monitor the actual services levels, control that they are in line with targeted service levels and manage corrective actions with the supplier.
  • Participate in selected runtime process interactions with the supplier: releases and deployments oversight, change management approvals, handling escalations regarding owned services.
  • Commercially responsible for services delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier.

FAQs

What is the primary mission of the IT Network Service Leader?

The primary mission is to define Volvo's strategic direction and related roadmaps for the Network infrastructure, steering transformations and focusing on business benefits through optimal sourcing of deliveries.

What are the key responsibilities of this role?

The key responsibilities include managing the lifecycle of network services, proposing policies and strategic directions, driving innovation in service design, promoting service offerings, managing the network infrastructure catalogue, negotiating contracts with suppliers, monitoring service levels, and overseeing budget and financial activities.

What qualifications are required for this position?

Candidates should have experience in managing IT infrastructures, proficiency in English, strong negotiation and facilitation skills, excellent communication and presentation abilities, and familiarity with ITIL and SIAM service contexts.

Is international experience required for this role?

Yes, proven experience overseeing runtime and financial activities for IT infrastructures in an international context is required.

What does the work environment look like?

The work environment is described as global and diverse, focusing on continuous learning and change, with a strong emphasis on inclusion, diversity, and equity.

Are there opportunities for career advancement within the Volvo Group?

Yes, the Volvo Group offers countless career opportunities across its various brands and entities for talented individuals.

What is the focus of Group Digital & IT within the Volvo Group?

Group Digital & IT is focused on enabling digital development and leading the way in tomorrow's transport solutions, working with cutting-edge technologies in a collaborative environment.

Will the IT Network Service Leader work with external suppliers?

Yes, the role involves managing relationships with outsourced service suppliers and assessing their performance against service level agreements.

Is there a strong emphasis on communication in this role?

Yes, excellent communication and presentation skills are essential for effectively managing stakeholders and promoting service offerings.

How does this position contribute to Volvo Group’s ambitions for 2030?

This position plays a critical role in driving digital transformation and enabling value creation at scale, which aligns with Volvo Group's strategic goals for 2030.

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Volvo Group

Automotive
Industry
10,001+
Employees

Mission & Purpose

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.