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IT Operations Analyst

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Interac Corp.

Sep 18

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You should be self-driven, familiar with IT infrastructure and ITSM, experienced in reporting tools, detail-oriented, interested in security, and have a background in IT or related fields.
  • You will handle complex technology incidents, ensure effective communication, support post-incident analysis, improve reporting processes, and provide on-call and after-hours support.

Requirements

  • You Bring
  • Self-driven, seeking to deliver not only what is asked for but also what is needed
  • Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity
  • Familiarity with IT infrastructure, applications, and services, sufficient to learn the high level architecture and flows of each product supported
  • Familiar with ITSM Service Management frameworks
  • Some experience and proficiency with reporting processes and tools such as ServiceNow, Tableau, Power BI, and Excel
  • Experience in technical roles, customer support roles, and/or client communications
  • Strong time management skills
  • Strong organizational skills
  • Strong attention to detail
  • Strong interest in information security
  • High level understanding scripting languages and automation: Unix shell, Windows PowerShell, schedulers would be an asset
  • High level understanding of TCP/IP, LDAP/AD, SQL, basic networking would be an asset
  • Experience in a DevOps, Agile, or Cloud operations environment would be an asset
  • Post-secondary education in information technology, computer science, computer engineering or related background would be an asset.

Responsibilities

  • You’ll Be Responsible For
  • Leading quick resolution of complex, mission critical technology incidents to resolutions quickly, collaborating with resources from many teams
  • Participating and supporting incident resolution and post-incident analysis
  • Providing high quality, audience-appropriate, accurate communications to internal and external stakeholders during and after incidents within SLA commitments
  • Finding innovative solutions to improve, expand, and speed up reporting on incident business impact, duration, resolution, and impact on SLAs, FI’s and end users
  • Ensuring new/augmented/transformed products and services are supported by robust processes, procedures, and delivery, sometimes performing the work and other times supporting others.
  • Respecting and adhering to operations and security best practices.
  • On-call pager support rotation (Enterprise Incident Management) and fully understanding and executing the escalation flow to management for each product/service and ensuring awareness to the broader group.
  • Providing flexibility for afterhours support to teammates.
  • Ensuring that in acting on the most urgent issues, you are also driving resolution of other important issues.

FAQs

What is the primary responsibility of the IT Operations Analyst at Interac?

The primary responsibility of the IT Operations Analyst is to monitor, analyze, and optimize IT systems and processes, ensuring the smooth functioning of the organization’s technological infrastructure.

What kind of incidents will the IT Operations Analyst be involved in resolving?

The IT Operations Analyst will lead the quick resolution of complex, mission-critical technology incidents, collaborating with various teams to ensure timely solutions.

Is the IT Operations Analyst position full-time?

Yes, the IT Operations Analyst position is a full-time role.

What tools and processes are preferred for this position?

Familiarity with ITSM Service Management frameworks and proficiency with reporting processes and tools such as ServiceNow, Tableau, Power BI, and Excel are preferred.

What kind of educational background is preferred for the IT Operations Analyst role?

A post-secondary education in information technology, computer science, computer engineering, or a related background would be an asset.

Is there any on-call support required for this position?

Yes, the IT Operations Analyst is expected to participate in an on-call pager support rotation for Enterprise Incident Management.

What skills are essential for this role?

Essential skills include strong time management, organizational skills, attention to detail, a self-driven attitude, and an interest in information security.

Are there opportunities for professional development in this role?

Yes, Interac invests in employee education and development to ensure that team members are the best at what they do.

What are the core values that guide the work culture at Interac?

The core values at Interac define the organization and guide employees in being the best at what they do, encouraging excellence and rewarding contributions.

Will the selected candidate undergo any background checks?

Yes, the selected candidate will need to complete a background check, which includes employment verification, a Canadian criminal record check, education verification, and other checks as outlined in the job description.

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Interac Corp.

Get more out of life with INTERAC. Profite plus de la vie avec INTERAC.

Finance
Industry
201-500
Employees
1984
Founded Year

Mission & Purpose

Interac Corp. empowers Canadians to access, spend and send funds whenever and from wherever they choose. With nearly 300 financial institutions connected to our network, we enable payment and ID experiences that support Canadians’ accelerated use of safe and digital payments while prioritizing interoperability, security, privacy, and inclusivity. We are proud to be one of Canada’s leading and most trusted financial brands, with Canadians choosing Interac products an average of 18 million times a day to pay and exchange money. Interac champions workplace culture and corporate citizenship based on the principles of responsibility, diversity and inclusion.