FAQs
What is the main responsibility of the IT Operations Assistant?
The main responsibility of the IT Operations Assistant includes the administration of computer hardware and software to support the delivery of IT services, as well as incident handling, availability and performance monitoring, and routine system operations.
What qualifications or experience are preferred for this role?
Ideally, we are looking for someone with recent IT operational experience within WWL.
Will the IT Operations Assistant have on-call responsibilities?
Yes, senior positions (AFC band 8A or above) may be expected to participate in an on-call rota if the role is predominantly operational.
How does WWL view its staff in relation to patient care?
WWL believes that ‘happy staff, makes for happy patients’ and emphasizes the importance of staff engagement and living their values.
Who can I contact for further details about the position?
For further details or informal visits, you can contact Philip Astbury, IT Systems Administrator, at Phil.Astbury@wwl.nhs.uk or by telephone at 01942 264712.
What types of tasks will the IT Operations Assistant perform?
The IT Operations Assistant will perform tasks such as incident handling, monitoring system availability and performance, routine startups and shutdowns, domain administration (including user and email account creation, group membership management), and ensuring secure backup and restore routines.
What is the mission of WWL?
WWL is committed to placing the patient at the heart of everything they do, ensuring safe, effective care while acknowledging and preserving dignity.
Is prior experience working at WWL required for this role?
While not explicitly required, recent IT operational experience within WWL is ideally preferred for this position.