FAQs
What are the main responsibilities of the IT Operations Manager?
The main responsibilities include overseeing the server and desktop infrastructure, managing both proactive and reactive aspects of IT operations, supporting problem management, acting as a technical escalation point, and providing senior IT support.
Will the IT Operations Manager need to work outside of regular hours?
Yes, the role requires working weekends and unsociable hours when necessary, as well as participating in the on-call rota.
What type of support will the IT Operations Manager provide?
The IT Operations Manager will provide top-tier IT support and break-fix services to the Trust and its valued stakeholder organizations.
Who will the IT Operations Manager be collaborating with?
The IT Operations Manager will collaborate with specialist areas to tackle technical issues and ensure SLA targets are consistently met.
What is the work environment like at Alder Hey Children's NHS Foundation Trust?
Alder Hey Children's NHS Foundation Trust has a dynamic and fast-paced environment focused on treating children with a wide range of illnesses and conditions, placing importance on individual care and wellbeing.
Who should I contact for further details or informal visits regarding the position?
For further details or informal visits, you can contact Paul Ingham, the Head of IT Operations, at paul.ingham@alderhey.nhs.uk.
Is experience in IT necessary for this position?
Yes, experience in IT operations management, particularly involving server, network, and telephony services, is essential for this role.
Is the IT Operations Manager expected to handle crisis situations?
Yes, the IT Operations Manager will act as the go-to expert for resolving technical incidents and handling crisis situations as they arise.
What is the focus of Alder Hey Children's NHS Foundation Trust?
The focus of Alder Hey is on providing expert care for children, leading research in children’s healthcare, and creating innovative solutions through their Innovation Hub.
What is the significance of working in a children's hospital?
Working in a children's hospital like Alder Hey means understanding that every child is an individual and providing care that goes beyond treating illness, supporting the child's emotional and social development as well.