FAQs
What is the working week reduction implemented by NHS Scotland?
NHS Scotland is reducing the full-time working week from 37.5 to 37 hours per week starting from 1 April 2024, with no change in pay.
What type of roles will the IT Service Desk Operator be required to fulfill?
The IT Service Desk Operator will provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies, ensuring customer satisfaction at all times.
What experience or skills are preferred for this position?
The position requires good customer service skills, an active interest in IT, ability to problem-solve, knowledge of operating systems and common user applications (including Windows 10 and upward), and familiarity with computer hardware and software.
Where is the Digital Team based?
The Digital Team is primarily based in Maryfield House, Dundee.
Will there be opportunities for professional development in this role?
Yes, there are training offerings relevant to the role and opportunities for professional development and career progression within the wider directorate.
Are there any shift patterns involved in this position?
Yes, this is a permanent, full-time post that entails a variety of different shift patterns, including some weekend work at an enhanced pay rate.
Who should I contact for informal inquiries?
You can contact Mark Wilkie or Thomas Peacock, Service Team Leaders, for informal inquiries.
Can I upload a CV for this application?
No, you should complete the application process on Jobtrain and do not upload a CV as it will not be used for shortlisting purposes.
Is this position eligible for a Skilled Worker Visa sponsorship?
No, this vacancy does not meet the criteria for Skilled Worker Visa sponsorship.
What should I do if I have issues with the Jobtrain system?
You can contact the Jobtrain Candidate Support Hub for advice and support with any system issues.
How will I be contacted if I am shortlisted?
Short-listed applicants will be contacted by email, so it is important to check your email regularly, including your junk/spam folder.
What browser is recommended for using Jobtrain?
It is recommended to use "Google Chrome" or "Microsoft Edge" when using Jobtrain.