FAQs
What is the location of the IT Service Manager position?
The IT Service Manager position is located at the Newport office, specifically at Government Buildings, Cardiff Road, Newport, South Wales, NP10 8XG. On-site attendance is required 5 days a week.
What are the main responsibilities of the IT Service Manager?
The IT Service Manager is responsible for the management, governance, and service delivery of the Corporate Technical support Service, overseeing a multi-sourced service support team, ensuring excellent customer service, managing business relations, leading teams to meet service level agreements (SLAs), coordinating with wider IT service functions, and managing day-to-day service delivery.
What are the essential skills and experience required for this role?
The essential skills and experience include the ability to influence stakeholders and manage relationships, accountability for issues, the capability to achieve excellent user outcomes, the ability to oversee groups of services efficiently, leading investigative work into existing processes, and the capability to work under pressure while prioritizing effectively.
What behavioral competencies will be assessed during the selection process?
The selection process will assess candidates against the following behaviors: Changing and Improving, Working Together, Communicating and Influencing, and Seeing the Big Picture.
What benefits are offered for this position?
Alongside a salary of £39,394, the benefits include a contribution of £10,636 towards a Civil Service Defined Benefit Pension scheme, protected learning time for personal development, a supportive community of practice, and the option for flexible working arrangements to support a healthy work-life balance.
Is security clearance required for this position?
Yes, security clearance is required for the position. Candidates must have been present in the UK for 3 consecutive years immediately prior to applying to be eligible for security clearance.
What is the selection process for this job?
The selection process involves two stages: Stage 1 includes an application and sift based on submitted CVs and personal statements, and Stage 2 consists of interviews using various assessment techniques aligned with the Civil Service Success Profiles framework, including a presentation.
When are the key dates for the application and interview process?
The sift date is from 5th August 2024, and interviews will take place starting from the week commencing 19th August 2024. Dates are subject to change.
What should applicants include in their personal statement?
Applicants should provide evidence for each essential criterion within the person specification using the STAR (Situation, Task, Action, Result) format, with a maximum length of 1250 words.
How can I contact the recruitment team for more information?
You can contact the Government Digital and Data Recruitment Team via email at Government-Digital-and-Data-Recruitment@ons.gov.uk for further information or inquiries regarding the application process.