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Adyen

1mo ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid

AI generated summary

  • You need 3-4 years in IT support, strong troubleshooting skills, scripting knowledge (Bash, Python), admin experience with Google Suite and MacOS devices, and familiarity with IT security practices.
  • You will support global employees with IT inquiries, troubleshoot issues, optimize systems, enhance IT functionalities, and automate repetitive tasks to improve efficiency.

Requirements

  • You have at least 3-4 years of experience in IT support
  • You have strong experience in helping people troubleshoot their IT related issues
  • Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
  • You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP
  • You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
  • You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past
  • You are a flexible team player who has the ability to work independently and able make informed decisions
  • You have a good understanding of up to date IT security practices
  • You have experience with writing and maintaining technical documentation

Responsibilities

  • Work together with a worldwide team to support all our employees with their IT related questions.
  • You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries. Additionally, you will play a key role in optimizing our processes and systems.
  • Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks.
  • Your continuous focus will be on enhancing our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs.
  • You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency.

FAQs

What is the job title for this position?

The job title for this position is IT Support Engineer.

Where is this position located?

This role is a full-time position in Madrid, Spain, and will require relocation if you live outside of Spain.

What experience is required for this IT Support Engineer role?

You need to have at least 3-4 years of experience in IT support.

What type of tasks will I be responsible for in this role?

You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, assisting new users, optimizing processes, and providing support for various IT-related tasks.

What technologies will I be working with?

You will be administering internal services such as Google Suite, Zoom, OKTA, LDAP, and managing a large fleet of MacOS corporate devices, as well as troubleshooting Apple device issues.

Is knowledge of scripting languages required for this position?

Yes, knowledge of scripting languages such as Bash and Python is required to automate repetitive tasks and enhance the end-user experience.

Are there any preferred qualifications for this role?

Yes, nice to have qualifications include experience with configuration management systems like Puppet or Ansible, system administration skills in UNIX-based systems, and understanding of networking and firewalls.

What kind of work environment can I expect at Adyen?

At Adyen, you will work in a diverse and collaborative environment that encourages you to own your career and contribute to innovative solutions.

How does Adyen approach diversity, equity, and inclusion?

Adyen is committed to diversity, equity, and inclusion, recognizing that diverse backgrounds and perspectives help maintain momentum in tackling unique business and technical challenges.

What is the hiring process like for this position?

Adyen aims to respond to applications within 5 business days, and the interview process typically takes about 4 weeks to complete, though this may vary based on the role.

Is there any flexibility in the interview process?

Yes, Adyen encourages candidates to communicate if they need more flexibility during the interview process.

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Adyen

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Adyen is a global payments company that provides businesses with a unified platform to process payments across online, mobile, and in-store channels. Its technology allows companies to accept payments from anywhere in the world and manage transactions securely and efficiently. Adyen's ultimate mission is to help businesses grow by providing them with the tools to simplify payments and improve customer experiences. Their purpose is to drive innovation in the payments industry, making transactions seamless and accessible for both businesses and consumers globally.