FAQs
What is the work schedule for the IT Support role?
This role requires 5 days per week onsite in New York or Seattle.
What technologies should I be familiar with for this position?
You should have an intermediate-to-expert understanding of IDP and MDM solutions like AzureAD, Jamf, and Intune, as well as familiarity with Windows or Linux, and experience with collaboration software like Google Workspace, Office 365, Slack, and the Atlassian suite.
Is experience in audio-visual systems required for this job?
Yes, hands-on expertise implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies is required.
What kind of customer service skills are expected from the IT Support team?
You should take pride in providing friendly and diligent customer service, as well as being able to support a zero-trust security architecture and suite of SaaS applications.
Will I be involved in onboarding new hires?
Yes, the IT Support team handles new hire onboarding as part of their responsibilities.
Are there opportunities for collaboration with other teams in this role?
Yes, the IT Support team collaborates closely with the Security team, People team (including HR professionals and recruiters), and the Facilities team on various projects.
What scripting languages might be beneficial for this position?
An understanding of Python, Bash, or Apple Script would be beneficial for this role.
Does OpenAI provide equal opportunity employment?
Yes, OpenAI is an equal opportunity employer and does not discriminate based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.
How does OpenAI handle requests for accommodations?
OpenAI is committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via a provided link.
What is the focus of OpenAI as a company?
OpenAI is dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity, pushing the boundaries of AI capabilities while prioritizing safety and human needs.