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IT Support

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OpenAI

Aug 21

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • IT & Cybersecurity
    People, HR & Administration

Requirements

  • Intermediate-to-expert understanding of IDP and MDM solutions like AzureAD, Jamf, and Intune (we use several of these).
  • Familiarity with Windows or Linux, understanding of Python, Bash, or Apple Script is a plus.
  • Experience with collaboration software like Google Workspace, Office 365, Slack, and the Atlassian suite.
  • Hands-on expertise implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.
  • Complete Mac and macOS troubleshooting and problem-solving skills.
  • Adept in orchestrating a high-production all hands event.
  • This role requires 5 days per week onsite in New York or Seattle.

Responsibilities

  • - Handle tickets, new hire onboarding, onsite Helpdesk support, asset deployment, and AV systems
  • - Support a zero-trust security architecture and suite of SaaS applications
  • - Help scale our corporate helpdesk
  • - Provide friendly and diligent customer service

FAQs

What is the work schedule for the IT Support role?

This role requires 5 days per week onsite in New York or Seattle.

What technologies should I be familiar with for this position?

You should have an intermediate-to-expert understanding of IDP and MDM solutions like AzureAD, Jamf, and Intune, as well as familiarity with Windows or Linux, and experience with collaboration software like Google Workspace, Office 365, Slack, and the Atlassian suite.

Is experience in audio-visual systems required for this job?

Yes, hands-on expertise implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies is required.

What kind of customer service skills are expected from the IT Support team?

You should take pride in providing friendly and diligent customer service, as well as being able to support a zero-trust security architecture and suite of SaaS applications.

Will I be involved in onboarding new hires?

Yes, the IT Support team handles new hire onboarding as part of their responsibilities.

Are there opportunities for collaboration with other teams in this role?

Yes, the IT Support team collaborates closely with the Security team, People team (including HR professionals and recruiters), and the Facilities team on various projects.

What scripting languages might be beneficial for this position?

An understanding of Python, Bash, or Apple Script would be beneficial for this role.

Does OpenAI provide equal opportunity employment?

Yes, OpenAI is an equal opportunity employer and does not discriminate based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

How does OpenAI handle requests for accommodations?

OpenAI is committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via a provided link.

What is the focus of OpenAI as a company?

OpenAI is dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity, pushing the boundaries of AI capabilities while prioritizing safety and human needs.

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OpenAI

Technology
Industry
201-500
Employees
2025
Founded Year

Mission & Purpose

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Culture & Values

  • AGI focus

    We are committed to building safe, beneficial AGI that will have a massive positive impact on humanity's future. Anything that doesn’t help with that is out of scope.

  • Intense and scrappy

    Building something exceptional requires hard work (often on unglamorous stuff) and urgency; everything (that we choose to do) is important. Be unpretentious and do what works; find the best ideas wherever they come from.

  • Scale

    We believe that scale— in our models, our systems, ourselves, our processes, and our ambitions—is magic. When in doubt, scale it up.

  • Make something people love

    Our technology and products should have a transformatively positive effect on people’s lives.

  • Team spirit

    Our biggest advances, and differentiation, come from effective collaboration in and across teams. Although our teams have increasingly different identities and priorities, the overall purpose and goals have to remain perfectly aligned. Nothing is someone else’s problem.

Benefits

  • Health, dental, and vision insurance

  • Mental healthcare support and services

  • Commuter benefits

  • 401(k) with generous matching

  • Domestic conference budget for each employee

  • Flexible working hours

  • 20 weeks paid parental leave

  • Life and AD&D insurance

  • Annual learning & development stipend

  • Team-driven celebrations and events