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Samsara

Jan 21

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You need a technical degree or relevant experience, 1-3 years in tech support, knowledge of SaaS tools, strong communication skills, and availability for occasional off-hours support.
  • You will resolve tech issues, manage tickets, handle new hire onboarding, support hardware recovery, oversee endpoints, document IT policies, and collaborate on infrastructure projects.

Requirements

  • Minimum requirements for the role:
  • A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or relevant job experience.
  • 1-3 years experience working with people in a technical context.
  • Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
  • Strong spoken and written language skills.
  • A passion for learning and doing new things in a fast-paced environment.
  • An affinity for working with all things electronic.
  • 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events.
  • An ideal candidate also has:
  • Knowledge of Apple products (Macbooks, iphones, etc).
  • Experience with a ticketing system (Zendesk, Service Now, etc).

Responsibilities

  • Help the Samsara team both in our Bangalore office and online to resolve their tech problems.
  • Manage a ticket queue and seek opportunities to improve how we work.
  • Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.
  • Support hardware recovery and asset management.
  • Managing office endpoints like printers, laptops, conferencing room equipment, and more.
  • Managing employee access to Samsara’s cloud infrastructure.
  • Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc.
  • Documenting IT policies and procedures.
  • Partner with adjacent tiers and teams for escalations and process enhancements.
  • Drive core operations that keep the company secure and productive.
  • Deploy and manage systems that foster collaboration and productivity at scale.
  • Plan and integrate the tools and services which run our workplaces.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

FAQs

What is the job title for this position?

The job title is Business Technology Support Specialist Level I.

Where is the job located?

The position is based in our Bengaluru office, requiring 3 days per week in-person attendance.

What qualifications are required for this role?

A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or relevant job experience is required.

How many years of experience should candidates have?

Candidates should have 1-3 years of experience working with people in a technical context.

What type of software experience is necessary for this role?

Candidates should have experience with enterprise SaaS applications such as G Suite, Slack, Zoom, and Okta.

Is there a requirement for flexible working hours?

Yes, candidates should have availability from 8:00 AM to 5:00 PM, Monday to Friday, with occasional off-hours support for urgent technical issues or special events.

What type of working environment does Samsara promote?

Samsara promotes a flexible working model that supports both in-person and remote work to cater to the diverse needs of our teams.

Are there any specific areas of knowledge that would be beneficial for this position?

Knowledge of Apple products (Macbooks, iPhones, etc.) and experience with a ticketing system (like Zendesk or Service Now) would be beneficial.

Does Samsara value diversity in its hiring practices?

Yes, Samsara welcomes applicants from all backgrounds and is committed to increasing diversity across its team.

What benefits do full-time employees receive?

Full-time employees receive a competitive total compensation package along with health benefits, employee-led remote and flexible working, and participation in the Samsara for Good charity fund, among other benefits.

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Samsara

Pioneer of the Connected Operations Cloud

Technology
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a system of record that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara operates in North America and Europe and serves tens of thousands of customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing, and food and beverage. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

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